Department of State awards $26.16M for IT Service Desk Support to PHACIL, LLC over 5 years
Contract Overview
Contract Amount: $26,159,043 ($26.2M)
Contractor: Phacil, LLC
Awarding Agency: Department of State
Start Date: 2015-08-13
End Date: 2020-08-12
Contract Duration: 1,826 days
Daily Burn Rate: $14.3K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 6
Pricing Type: LABOR HOURS
Sector: IT
Official Description: IGF::OT::IGF SERVICE DESK SUPPORT
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20250
Plain-Language Summary
Department of State obligated $26.2 million to PHACIL, LLC for work described as: IGF::OT::IGF SERVICE DESK SUPPORT Key points: 1. The contract value of $26.16M over 5 years represents a significant investment in IT support. 2. PHACIL, LLC secured this contract through full and open competition. 3. The contract's duration and scope present potential risks if service levels are not consistently met. 4. The IT sector, particularly service desk operations, is crucial for government efficiency.
Value Assessment
Rating: good
The contract's total value of $26.16M over five years suggests a competitive pricing strategy. Benchmarking against similar IT service desk contracts would provide a clearer picture of its value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded using full and open competition after exclusion of sources, indicating a robust price discovery process. This method generally leads to more competitive pricing.
Taxpayer Impact: The competitive award process likely resulted in fair pricing, maximizing the value of taxpayer dollars spent on essential IT services.
Public Impact
Ensures continuity of critical IT services for the Department of State. Supports government operations through reliable help desk and technical support. Provides employment opportunities within the IT services sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep in service desk requests.
- Dependence on a single vendor for critical IT support.
- Risk of service degradation if vendor performance falters.
Positive Signals
- Awarded through full and open competition.
- Long-term contract provides stability for service delivery.
- Clear contract duration and delivery order structure.
Sector Analysis
This contract falls within the IT services sector, specifically focusing on computer systems design and related services. Government spending on IT service desks is substantial, reflecting the increasing reliance on technology for operations.
Small Business Impact
The contract was awarded to PHACIL, LLC, and there is no indication of small business subcontracting requirements or participation in this data. Further analysis would be needed to determine small business involvement.
Oversight & Accountability
The contract's duration and value warrant ongoing oversight to ensure PHACIL, LLC meets performance standards and delivers value for money. Regular performance reviews are essential for accountability.
Related Government Programs
- Computer Systems Design Services
- Department of State Contracting
- Department of State Programs
Risk Flags
- Contract duration of 5 years.
- Awarded as a Delivery Order.
- Pricing based on labor hours.
- No explicit small business participation noted.
Tags
computer-systems-design-services, department-of-state, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of State awarded $26.2 million to PHACIL, LLC. IGF::OT::IGF SERVICE DESK SUPPORT
Who is the contractor on this award?
The obligated recipient is PHACIL, LLC.
Which agency awarded this contract?
Awarding agency: Department of State (Department of State).
What is the total obligated amount?
The obligated amount is $26.2 million.
What is the period of performance?
Start: 2015-08-13. End: 2020-08-12.
What is the average cost per user for IT service desk support under this contract, and how does it compare to industry benchmarks?
The provided data does not include a per-user metric, making a direct cost-per-user comparison impossible. However, the total contract value of $26.16M over 5 years for an unspecified number of users suggests a significant investment. To assess value, one would need to know the user base size and compare the resulting per-user cost against government and private sector benchmarks for similar IT service desk operations.
What are the key performance indicators (KPIs) for this service desk contract, and what are the remedies for underperformance?
The provided data does not detail the specific Key Performance Indicators (KPIs) or remedies for underperformance. Typically, IT service desk contracts include metrics for response times, resolution rates, and customer satisfaction. The Department of State would have established these KPIs and associated penalties or corrective actions within the contract's statement of work to ensure service quality and vendor accountability.
How does the pricing structure (labor hours) compare to fixed-price contracts for similar IT service desk support, and what are the implications for cost control?
A labor hours pricing structure offers flexibility but can lead to cost uncertainty if not managed tightly. While it allows for adaptation to fluctuating demand, it carries a higher risk of cost overruns compared to fixed-price contracts. The Department of State's oversight is crucial to ensure efficient labor utilization and prevent unnecessary costs under this 'labor hours' model.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 6
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Parent Company: BY Light Professional IT Services LLC (UEI: 132027694)
Address: 800 N GLEBE RD STE 700, ARLINGTON, VA, 22203
Business Categories: Category Business, Corporate Entity Tax Exempt, Not Designated a Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $32,070,537
Exercised Options: $32,070,537
Current Obligation: $26,159,043
Contract Characteristics
Commercial Item: COMMERCIAL ITEM
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: GS06F1227Z
IDV Type: GWAC
Timeline
Start Date: 2015-08-13
Current End Date: 2020-08-12
Potential End Date: 2020-08-12 00:00:00
Last Modified: 2020-09-02
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