CFPB Spends $13.19M on Salesforce Support Services with Acumen Solutions, Inc
Contract Overview
Contract Amount: $13,188,214 ($13.2M)
Contractor: Acumen Solutions, Inc.
Awarding Agency: Consumer Financial Protection Bureau
Start Date: 2024-03-19
End Date: 2025-05-30
Contract Duration: 437 days
Daily Burn Rate: $30.2K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: SALESFORCE SUPPORT SERVICES BRIDGE
Place of Performance
Location: MCLEAN, FAIRFAX County, VIRGINIA, 22102
State: Virginia Government Spending
Plain-Language Summary
Consumer Financial Protection Bureau obligated $13.2 million to ACUMEN SOLUTIONS, INC. for work described as: SALESFORCE SUPPORT SERVICES BRIDGE Key points: 1. The contract value is $13.19 million for Salesforce support. 2. Acumen Solutions, Inc. is the awardee under full and open competition. 3. The contract duration is 437 days, ending May 30, 2025. 4. The NAICS code 541519 suggests a broad range of computer-related services.
Value Assessment
Rating: good
The contract is a firm-fixed-price delivery order, indicating predictable costs. Benchmarking against similar Salesforce support contracts would provide further pricing context.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
Full and open competition was utilized, allowing multiple vendors to bid. This method generally promotes competitive pricing and ensures the government receives best value.
Taxpayer Impact: The competitive process aims to secure favorable pricing, maximizing taxpayer value for the Salesforce support services.
Public Impact
Ensures continued operation of critical Salesforce platforms for the CFPB. Supports financial services regulation and consumer protection efforts. Provides essential IT infrastructure for agency functions.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in if not managed effectively.
- Reliance on a single vendor for critical support.
Positive Signals
- Full and open competition utilized.
- Firm-fixed-price contract type.
Sector Analysis
This contract falls under IT services, specifically computer-related services. Spending benchmarks for similar Salesforce support contracts can vary widely based on complexity and vendor.
Small Business Impact
The data indicates this contract was not set aside for small businesses, and the awardee is not listed as a small business. Further analysis would be needed to determine the overall impact on small business participation in this contract vehicle.
Oversight & Accountability
The contract is a delivery order under a larger vehicle, suggesting existing oversight. The CFPB's procurement processes should ensure accountability for service delivery and cost.
Related Government Programs
- Other Computer Related Services
- Consumer Financial Protection Bureau Contracting
- Consumer Financial Protection Bureau Programs
Risk Flags
- Potential for vendor lock-in
- Reliance on a single vendor for critical support
- Limited visibility into specific service deliverables without further documentation
Tags
other-computer-related-services, consumer-financial-protection-bureau, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Consumer Financial Protection Bureau awarded $13.2 million to ACUMEN SOLUTIONS, INC.. SALESFORCE SUPPORT SERVICES BRIDGE
Who is the contractor on this award?
The obligated recipient is ACUMEN SOLUTIONS, INC..
Which agency awarded this contract?
Awarding agency: Consumer Financial Protection Bureau (Consumer Financial Protection Bureau).
What is the total obligated amount?
The obligated amount is $13.2 million.
What is the period of performance?
Start: 2024-03-19. End: 2025-05-30.
What is the specific scope of Salesforce support services covered by this contract?
The contract specifies 'Salesforce Support Services Bridge' under NAICS code 541519 (Other Computer Related Services). While the exact details are not provided, this typically includes technical support, maintenance, troubleshooting, and potentially configuration assistance for the Salesforce platform used by the Consumer Financial Protection Bureau.
What are the potential risks associated with a single vendor providing Salesforce support for an extended period?
A primary risk is vendor lock-in, which can limit future negotiation leverage and potentially lead to price increases. There's also a risk of knowledge silos if the vendor's team is the sole repository of specific system expertise, impacting continuity if the contract is not renewed or transitioned.
How does the firm-fixed-price contract type ensure effectiveness and value for taxpayer money?
The firm-fixed-price (FFP) structure establishes a ceiling on costs, making the total contract value predictable for the agency. This encourages the contractor to manage resources efficiently to maintain profitability, thereby promoting cost-effectiveness. It shifts the risk of cost overruns to the contractor.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 9531CB24Q0012
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Salesforce, Inc
Address: 8280 GREENSBORO DR STE 400, MC LEAN, VA, 22102
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $13,188,214
Exercised Options: $13,188,214
Current Obligation: $13,188,214
Actual Outlays: $13,188,214
Subaward Activity
Number of Subawards: 16
Total Subaward Amount: $1,762,400
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NOT OBTAINED - WAIVED
Parent Contract
Parent Award PIID: 47QTCA19D00BB
IDV Type: FSS
Timeline
Start Date: 2024-03-19
Current End Date: 2025-05-30
Potential End Date: 2025-05-30 00:00:00
Last Modified: 2026-03-23
More Contracts from Acumen Solutions, Inc.
- THE Contractor Shall Provide User Centered Design, Salesforce Configuration,Development and Integration Support for Vecms Including Project Management,Requirements Elaboration, Design, Configuration, Content Creation, Testing Support,Training and Organizational Change Management Support. the Contractor Will Alsosupport Adherence to ALL VA Processes and Policies, Including Security, Compliance and Privacy Regulations. the Scope of This Contract Includes the Development of NEW Modules and the Enhancement of Existing Modules AS Needed — $139.8M (Department of Veterans Affairs)
- Stars Services — $63.3M (Department of Homeland Security)
- Enterprise Platform Support Services Siiss BPA Call — $38.2M (Consumer Financial Protection Bureau)
- FOR Critical Functions EP Support Services for the Cfpb — $24.6M (Department of the Treasury)
- Auxdata Software AS a Service — $13.4M (Department of Homeland Security)
Other Consumer Financial Protection Bureau Contracts
- Consumer Resource Center (CRC) — $50.8M (Senture LLC)
- Consumer Resource Center Support Services — $39.3M (Maximus Federal Services, Inc.)
- Enterprise Platform Support Services Siiss BPA Call — $38.2M (Acumen Solutions, Inc.)
- Lexington LAW Matter Idiq Task Order — $24.7M (JND Holdings LLC)
- Management Consulting Services Service Contract Coding: Critical — $24.4M (Pricewaterhousecoopers LLP)