VA awards $74.6M for program management support, with Enterprise Resource Performance, LLC securing the contract
Contract Overview
Contract Amount: $74,655,675 ($74.7M)
Contractor: Enterprise Resource Performance, LLC
Awarding Agency: Department of Veterans Affairs
Start Date: 2020-07-01
End Date: 2025-02-25
Contract Duration: 1,700 days
Daily Burn Rate: $43.9K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 4
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: MULTI-CHANNEL TECHNOLOGIES (MCT) PROGRAM MANAGEMENT SUPPORT SERVICES (PMSS)
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20001
Plain-Language Summary
Department of Veterans Affairs obligated $74.7 million to ENTERPRISE RESOURCE PERFORMANCE, LLC for work described as: MULTI-CHANNEL TECHNOLOGIES (MCT) PROGRAM MANAGEMENT SUPPORT SERVICES (PMSS) Key points: 1. Contract value of $74.6M over its period of performance. 2. Awarded under full and open competition, indicating a broad market solicitation. 3. Firm Fixed Price contract type suggests predictable costs for the government. 4. Performance period spans from July 2020 to February 2025. 5. The contract is for Program Management Support Services (PMSS). 6. The North American Industry Classification System (NAICS) code is 541611 for Administrative Management and General Management Consulting Services.
Value Assessment
Rating: good
The contract value of $74.6M for program management support services appears reasonable given the nearly five-year performance period. Benchmarking against similar large-scale management consulting contracts within the federal government would provide a more precise value-for-money assessment. The firm fixed-price structure helps control costs, but the ultimate value will depend on the quality and effectiveness of the services delivered by Enterprise Resource Performance, LLC.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
This contract was awarded under full and open competition, meaning all responsible sources were permitted to submit offers. The presence of 4 offers indicates a healthy level of competition for this requirement. This competitive process is expected to drive better pricing and service quality as contractors vied for the award.
Taxpayer Impact: Full and open competition generally benefits taxpayers by fostering a competitive environment that can lead to more cost-effective solutions and prevent price gouging.
Public Impact
The Department of Veterans Affairs (VA) benefits from enhanced program management capabilities. Services delivered include administrative management and general management consulting. The contract is geographically focused on the District of Columbia. The contract supports the VA's mission to provide benefits and services to veterans.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep if program management requirements are not clearly defined and controlled.
- Reliance on a single contractor for critical program management functions could pose a risk if performance falters.
- Ensuring consistent quality of consulting services over the contract's duration requires robust oversight.
Positive Signals
- Awarded through full and open competition, suggesting a competitive pricing environment.
- Firm Fixed Price contract type provides cost certainty for the government.
- Longer performance period allows for sustained support and knowledge transfer.
- Contractor has been awarded the contract, implying they met the government's requirements.
Sector Analysis
This contract falls within the professional, scientific, and technical services sector, specifically management consulting. The federal government is a significant consumer of these services to support its vast array of programs and administrative functions. Spending in this category often fluctuates based on agency needs for strategic planning, operational efficiency improvements, and program execution support. Comparable contracts would involve other large federal agencies procuring similar management and administrative support.
Small Business Impact
The data indicates this contract was not set aside for small businesses, and there is no explicit mention of small business subcontracting requirements. Therefore, the direct impact on the small business ecosystem is likely minimal unless the prime contractor voluntarily engages small businesses as subcontractors. Further review of the contract terms would be needed to confirm any subcontracting plans.
Oversight & Accountability
Oversight for this contract would primarily reside with the Department of Veterans Affairs contracting officer and program officials. They are responsible for monitoring contractor performance, ensuring compliance with contract terms, and approving payments. Transparency is facilitated through contract award databases like FPDS. Inspector General jurisdiction would apply if any fraud, waste, or abuse is suspected.
Related Government Programs
- VA IT Program Management Support
- Federal Management Consulting Services
- Government Program Support Contracts
- Administrative Management Services
Risk Flags
- Potential for performance issues if contractor capabilities are overestimated.
- Risk of cost overruns if scope is not tightly managed under FFP.
- Dependency on contractor expertise for critical program functions.
Tags
management-consulting, program-management, department-of-veterans-affairs, firm-fixed-price, full-and-open-competition, administrative-management, multi-channel-technologies, district-of-columbia, federal-contract, it-support
Frequently Asked Questions
What is this federal contract paying for?
Department of Veterans Affairs awarded $74.7 million to ENTERPRISE RESOURCE PERFORMANCE, LLC. MULTI-CHANNEL TECHNOLOGIES (MCT) PROGRAM MANAGEMENT SUPPORT SERVICES (PMSS)
Who is the contractor on this award?
The obligated recipient is ENTERPRISE RESOURCE PERFORMANCE, LLC.
Which agency awarded this contract?
Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).
What is the total obligated amount?
The obligated amount is $74.7 million.
What is the period of performance?
Start: 2020-07-01. End: 2025-02-25.
What is the track record of Enterprise Resource Performance, LLC with the Department of Veterans Affairs?
A comprehensive review of Enterprise Resource Performance, LLC's track record with the Department of Veterans Affairs (VA) would involve examining past performance evaluations, any prior contracts awarded, and the nature of services provided. Without specific data on their history with the VA, it's difficult to definitively assess their reliability and effectiveness. However, being awarded a significant contract like this suggests they have met the VA's pre-qualification criteria and demonstrated capability. Further due diligence might include looking for any past performance issues, awards, or significant challenges encountered on previous VA engagements to gauge their suitability for this ongoing program management support.
How does the awarded amount of $74.6M compare to similar program management support contracts within the VA or other federal agencies?
The $74.6 million award for program management support services over approximately 4.5 years (July 2020 - Feb 2025) represents a substantial investment. To benchmark its value, one would compare it to similar contracts awarded by the VA or other large federal agencies for comparable services, considering factors like contract duration, scope of work, and the specific expertise required. For instance, contracts for large-scale IT program management or complex administrative support within agencies like the Department of Defense or HHS could serve as benchmarks. A preliminary assessment suggests the value is within a plausible range for extensive, multi-year program support, but a detailed comparative analysis with specific contract data would be necessary for a definitive value-for-money conclusion.
What are the key performance indicators (KPIs) used to measure the success of this contract?
The specific Key Performance Indicators (KPIs) for this "MULTI-CHANNEL TECHNOLOGIES (MCT) PROGRAM MANAGEMENT SUPPORT SERVICES (PMSS)" contract are not detailed in the provided data. Typically, for program management support, KPIs would focus on areas such as adherence to project schedules, budget management, quality of deliverables, stakeholder satisfaction, risk mitigation effectiveness, and timely reporting. The contracting officer and program managers at the VA would establish these KPIs in the contract's Performance Work Statement (PWS) or Statement of Objectives (SOO). Performance would be evaluated against these metrics, influencing contractor payment and future award decisions.
What is the potential risk associated with the firm fixed-price contract type for this service?
The firm fixed-price (FFP) contract type for program management support services aims to provide cost certainty to the government. However, a potential risk with FFP for services is that the contractor might be incentivized to cut corners on quality or scope to maximize profit, especially if the initial price was set too low or if unforeseen complexities arise. Conversely, if the scope is not well-defined, the contractor may face significant cost overruns, potentially leading to disputes or requests for equitable adjustments. Effective government oversight is crucial under an FFP arrangement to ensure the contractor delivers the required quality and scope of services without compromising performance.
How does this contract align with the VA's broader technology modernization or digital transformation initiatives?
Program Management Support Services (PMSS) are critical for the successful execution of any large-scale initiative, including technology modernization or digital transformation efforts within the VA. This contract, specifically mentioning "Multi-Channel Technologies (MCT)", suggests it directly supports the VA's efforts to improve how veterans interact with the department across various platforms. Effective program management ensures that these technological advancements are implemented on time, within budget, and meet the intended objectives, ultimately enhancing the veteran experience and operational efficiency of the VA.
What is the historical spending trend for program management support services at the VA?
Analyzing historical spending trends for program management support services at the VA would require access to detailed historical procurement data. Generally, spending in this area tends to be consistent, reflecting the ongoing need for expert support in managing complex government programs. However, significant increases or decreases might correlate with major VA initiatives, budget allocations, or shifts in strategic priorities. Understanding these trends can help contextualize the current $74.6 million award and forecast future needs. Without specific historical data, it's presumed that the VA consistently invests in program management to ensure the effective delivery of its vast array of services.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 4
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: ON Assignment, Inc.
Address: 2751 PROSPERITY AVE STE 410, FAIRFAX, VA, 22031
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Service Disabled Veteran Owned Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $75,294,462
Exercised Options: $74,655,675
Current Obligation: $74,655,675
Actual Outlays: $44,076,769
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 47QRAA19D0073
IDV Type: FSS
Timeline
Start Date: 2020-07-01
Current End Date: 2025-02-25
Potential End Date: 2025-02-25 00:00:00
Last Modified: 2026-03-05
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