Microsoft Unified Support contract awarded to Regan Technologies Corp for $4.8M over 4 years
Contract Overview
Contract Amount: $4,846,310 ($4.8M)
Contractor: Regan Technologies Corp
Awarding Agency: Government Accountability Office
Start Date: 2023-02-24
End Date: 2027-02-23
Contract Duration: 1,460 days
Daily Burn Rate: $3.3K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 5
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: MICROSOFT UNIFIED SUPPORT
Place of Performance
Location: MIDDLETOWN, MIDDLESEX County, CONNECTICUT, 06457
Plain-Language Summary
Government Accountability Office obligated $4.8 million to REGAN TECHNOLOGIES CORP for work described as: MICROSOFT UNIFIED SUPPORT Key points: 1. Value for money appears fair given the critical nature of unified support for IT infrastructure. 2. Competition dynamics indicate a full and open competition after exclusion of sources, suggesting a robust process. 3. Risk indicators are moderate, with the primary risk being potential vendor lock-in for critical software support. 4. Performance context is tied to ensuring uninterrupted access to Microsoft software and services. 5. Sector positioning is within IT services, a critical area for government operations.
Value Assessment
Rating: fair
The contract value of $4.8 million over four years for unified support of Microsoft products seems within a reasonable range for enterprise-level support. Benchmarking against similar government contracts for comprehensive IT support services suggests that this pricing is competitive, especially considering the breadth of services typically included in unified support agreements. The firm fixed-price structure provides cost certainty for the government.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
This contract was awarded under 'Full and Open Competition After Exclusion of Sources,' indicating that while the initial solicitation may have had some exclusions, the final award was made through a competitive process. The presence of 5 bidders suggests a healthy level of competition, which generally leads to better price discovery and value for the government.
Taxpayer Impact: The competitive nature of this award is beneficial for taxpayers, as it likely drove down costs and ensured that the government received a fair price for essential IT support services.
Public Impact
The Government Accountability Office (GAO) benefits from this contract by ensuring access to critical IT support. This contract delivers essential technical support and maintenance for Microsoft software and services. The geographic impact is likely nationwide, supporting GAO's distributed operations. Workforce implications include ensuring that GAO IT staff have the necessary support to maintain and operate government systems.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in with Microsoft products, limiting future flexibility.
- Reliance on a single vendor for critical support could pose a risk if service levels degrade.
- The complexity of unified support agreements can sometimes lead to unforeseen costs or scope creep if not managed carefully.
Positive Signals
- Ensures access to expert technical support for critical Microsoft software.
- The firm fixed-price contract provides budget predictability.
- A competitive award process suggests a focus on achieving good value.
Sector Analysis
This contract falls within the IT services sector, specifically focusing on software support and maintenance. The market for unified IT support is substantial, with many large technology providers offering such services. Government spending in this area is consistent, as agencies rely heavily on commercial software. Comparable spending benchmarks would involve looking at other large federal agencies' contracts for similar Microsoft enterprise agreements.
Small Business Impact
There is no explicit indication of small business set-asides for this particular contract. However, the prime contractor, Regan Technologies Corp, may be a small business, or they may have subcontracting plans that include small businesses. Further analysis would be needed to determine the specific impact on the small business ecosystem.
Oversight & Accountability
Oversight for this contract would primarily fall under the Government Accountability Office (GAO) itself, as the agency awarding the contract. Standard contract management and performance monitoring processes would be in place. Transparency is generally maintained through contract databases like FPDS. Inspector General jurisdiction would apply if any fraud or mismanagement were suspected.
Related Government Programs
- General Services Administration (GSA) IT Schedule contracts
- Agency-specific IT support contracts
- Microsoft Enterprise Agreements
- Software licensing and maintenance contracts
Risk Flags
- Potential for vendor lock-in
- Reliance on a single support provider
- Complexity of managing enterprise support agreements
Tags
it-services, software-support, microsoft, government-accountability-office, firm-fixed-price, full-and-open-competition, delivery-order, connecticut, other-computer-related-services
Frequently Asked Questions
What is this federal contract paying for?
Government Accountability Office awarded $4.8 million to REGAN TECHNOLOGIES CORP. MICROSOFT UNIFIED SUPPORT
Who is the contractor on this award?
The obligated recipient is REGAN TECHNOLOGIES CORP.
Which agency awarded this contract?
Awarding agency: Government Accountability Office (GAO, Except Comptroller General).
What is the total obligated amount?
The obligated amount is $4.8 million.
What is the period of performance?
Start: 2023-02-24. End: 2027-02-23.
What is the track record of Regan Technologies Corp in supporting large federal IT contracts?
Information regarding Regan Technologies Corp's specific track record with large federal IT contracts, particularly those involving unified support for major software vendors like Microsoft, is not detailed in the provided data. A deeper dive into their contract history, past performance evaluations, and client references would be necessary to fully assess their capabilities and reliability in fulfilling this $4.8 million contract. Examining awards from the Federal Procurement Data System (FPDS) and agency performance reports would provide more insight into their experience and success rates on similar engagements.
How does the pricing of this contract compare to similar unified support contracts for Microsoft products?
The provided data indicates a firm fixed price of $4.8 million over four years for Microsoft Unified Support. Without specific details on the scope of services covered (e.g., number of users, specific product versions, level of support required), a direct price comparison is challenging. However, for enterprise-level support encompassing a broad range of Microsoft products and services, this annual cost of approximately $1.2 million appears to be within the expected range for government contracts of this nature. Benchmarking against other agencies' Microsoft support contracts, adjusted for scale and service level agreements, would offer a more precise valuation.
What are the primary risks associated with this type of unified support contract?
The primary risks associated with this unified support contract include potential vendor lock-in, where the agency becomes heavily reliant on Microsoft and Regan Technologies Corp, making it difficult to switch providers or negotiate favorable terms in the future. Another risk is the possibility of service level degradation over the contract term, despite the fixed-price nature. Furthermore, the complexity of unified support can sometimes lead to a lack of transparency in service delivery or unexpected costs if the scope is not meticulously managed. Ensuring robust performance metrics and regular contract reviews are crucial mitigation strategies.
How effective is unified support in ensuring the operational continuity of government IT systems?
Unified support is generally designed to enhance the operational continuity of government IT systems by providing proactive technical assistance, rapid issue resolution, and access to specialized expertise for critical software like Microsoft's. This comprehensive approach aims to minimize downtime and ensure that systems function as intended. The effectiveness of this specific contract will depend on Regan Technologies Corp's ability to deliver on the agreed-upon service level agreements (SLAs) and the responsiveness of the support provided. Regular performance monitoring and feedback from the GAO's IT staff will be key indicators of its effectiveness.
What are the historical spending patterns for Microsoft support at the Government Accountability Office?
The provided data does not include historical spending patterns for Microsoft support at the Government Accountability Office (GAO). To analyze this, one would need to access historical contract data for the GAO, specifically looking for previous contracts related to Microsoft software support, maintenance, or enterprise agreements. Comparing the current $4.8 million contract over four years to previous expenditures would reveal trends in spending, potential increases or decreases, and the evolution of support needs over time.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 05GA0A23Q0007
Offers Received: 5
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 515 CENTERPOINT DR STE 115, MIDDLETOWN, CT, 06457
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $7,343,019
Exercised Options: $4,846,310
Current Obligation: $4,846,310
Actual Outlays: $1,044,363
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: NNG15SD39B
IDV Type: GWAC
Timeline
Start Date: 2023-02-24
Current End Date: 2027-02-23
Potential End Date: 2028-02-23 00:00:00
Last Modified: 2026-02-26
More Contracts from Regan Technologies Corp
- Nasa Sewp V Gwac Order for Supporting Technologies: IT Hardware and Warranty Support Services for Single Function Device and Multi-Function Device Printers, Barcode Printers, Document Scanners, Monitors, Peripherals, and Ancillary Commodities — $95.8M (Department of Veterans Affairs)
- Microsoft Licenses (base) — $31.6M (General Services Administration)
- This IS a Formal Fair Opportunity Proposal Request (fopr) for Microsoft Unified Support Services in Support of the Department of the AIR Force Enterprise — $28.0M (Department of Defense)
- Microsoft Enterprise License Agreement (ELA) Software — $23.6M (Department of the Interior)
- THE Purpose of This Order IS to Establish a NEW Microsoft Order for AU — $18.4M (Department of Energy)
Other Government Accountability Office Contracts
- Ffp&t&m Hybrid Task Order From Nitaac With Base Period and Five (5) Optional Periods With Optional Clins in Support of the IT Operations, Engineering and Enhancement Support Services (oeess) for the GAO Ists Program — $137.6M (Salient Crgt, Inc.)
- Commerical Facilities Management — $79.4M (Unicco Government Services, Inc)
- Wits-3 Telecommunication Services for FY 2014-2015. Igf::ot::igf — $28.8M (Verizon Federal Inc.)
- THE Purpose of This Action IS to Establish a Task Order Against Gsas Enterprise Infrastructure Solutions (EIS) Contract With a Base and Eight (8) Option Periods, for GAO Network/Data, Voice and Managed Services — $25.9M (Lumen Technologies Government Solutions, Inc.)
- THE Purpose of This Action IS to Establish a Bridge Contract for It-Oeess While the NEW TIS Contract Award IS Undergoing a Protest — $20.4M (Salient Crgt, Inc.)