DHS Awards $14.6M for Service Center Operations Support to Stanley Associates, Inc
Contract Overview
Contract Amount: $14,586,891 ($14.6M)
Contractor: Stanley Associates, Inc.
Awarding Agency: Department of Homeland Security
Start Date: 2008-08-08
End Date: 2008-11-30
Contract Duration: 114 days
Daily Burn Rate: $128.0K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 10
Pricing Type: OTHER (APPLIES TO AWARDS WHERE NONE OF THE ABOVE APPLY)
Sector: Other
Official Description: SERVICE CENTER OPERATIONS SUPPORT SERVICES FOR CSC AND VSC
Place of Performance
Location: SAINT ALBANS, FRANKLIN County, VERMONT, 05478
State: Vermont Government Spending
Plain-Language Summary
Department of Homeland Security obligated $14.6 million to STANLEY ASSOCIATES, INC. for work described as: SERVICE CENTER OPERATIONS SUPPORT SERVICES FOR CSC AND VSC Key points: 1. Contract awarded to Stanley Associates, Inc. for $14.6 million. 2. Service category is 'All Other Business Support Services'. 3. Contract duration was 114 days. 4. No small business participation noted. 5. Awarded under full and open competition.
Value Assessment
Rating: fair
The award amount of $14.6 million for a 114-day contract appears high for 'All Other Business Support Services'. Benchmarking against similar contracts is difficult without more specific service details.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, suggesting a competitive bidding process. However, the short duration and specific nature of 'service center operations support' might limit the number of truly competitive bids.
Taxpayer Impact: Taxpayer funds were used for this contract. The value for money is fair, given the competitive award, but the overall cost efficiency is not definitively established.
Public Impact
Citizenship and Immigration Services (USCIS) relies on these services for operational efficiency. The contract supports critical functions within the agency. The short duration suggests a specific, potentially temporary, need for support.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of small business participation.
- Short contract duration may indicate a reactive or temporary need, potentially leading to higher costs.
- Limited transparency on specific services provided for the cost.
Positive Signals
- Awarded through full and open competition.
- Supports essential government operations.
Sector Analysis
The 'All Other Business Support Services' sector is broad. Spending benchmarks are difficult to establish without knowing the precise nature of the support. This contract falls under general administrative and support services.
Small Business Impact
The contract was not awarded to a small business, and there is no indication of small business subcontracting. This represents a missed opportunity for small business engagement.
Oversight & Accountability
The award was made under full and open competition, which implies a degree of oversight. However, the short duration and lack of detailed service descriptions limit the ability to assess long-term oversight effectiveness.
Related Government Programs
- All Other Business Support Services
- Department of Homeland Security Contracting
- U.S. Citizenship and Immigration Services Programs
Risk Flags
- High cost for short duration.
- No small business participation.
- Lack of service specificity.
- Potential for vendor lock-in if this was a critical, recurring need.
Tags
all-other-business-support-services, department-of-homeland-security, vt, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $14.6 million to STANLEY ASSOCIATES, INC.. SERVICE CENTER OPERATIONS SUPPORT SERVICES FOR CSC AND VSC
Who is the contractor on this award?
The obligated recipient is STANLEY ASSOCIATES, INC..
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Citizenship and Immigration Services).
What is the total obligated amount?
The obligated amount is $14.6 million.
What is the period of performance?
Start: 2008-08-08. End: 2008-11-30.
What specific services were provided under this contract to justify the $14.6 million cost for a 114-day period?
The provided data lacks specific details on the services rendered. 'Service Center Operations Support Services' is a broad category. To justify the cost, the services likely involved complex IT support, high-volume call center management, or specialized administrative functions critical to USCIS operations during that period.
What were the primary risks associated with this contract, and how were they mitigated?
Key risks could include service disruption, cost overruns due to the short-term nature, and vendor performance issues. Mitigation likely involved clear performance standards in the contract, robust oversight by USCIS, and the competitive nature of the award process, which incentivized the vendor to perform well to secure future work.
How effective was this contract in meeting the operational needs of USCIS's service centers?
Effectiveness is difficult to gauge without performance metrics. However, the fact that the contract was awarded and presumably fulfilled suggests it met immediate operational needs. The short duration implies it was likely a stop-gap or specific project support, rather than a long-term solution.
Industry Classification
NAICS: Administrative and Support and Waste Management and Remediation Services › Business Support Services › All Other Business Support Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Offers Received: 10
Pricing Type: OTHER (APPLIES TO AWARDS WHERE NONE OF THE ABOVE APPLY) (3)
Evaluated Preference: NONE
Contractor Details
Parent Company: CGI Inc
Address: 3101 WILSON BLVD STE 700, ARLINGTON, VA, 22201
Business Categories: Category Business, Not Designated a Small Business
Financial Breakdown
Contract Ceiling: $14,586,891
Exercised Options: $14,586,891
Current Obligation: $14,586,891
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: HSSCCG07D00007
IDV Type: IDC
Timeline
Start Date: 2008-08-08
Current End Date: 2008-11-30
Potential End Date: 2008-11-30 00:00:00
Last Modified: 2025-06-16
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