CFPB awards $12.9M IT Technical Support Services contract to AAC Inc. for 3 years
Contract Overview
Contract Amount: $12,910,719 ($12.9M)
Contractor: AAC Inc.
Awarding Agency: Consumer Financial Protection Bureau
Start Date: 2023-05-01
End Date: 2026-06-30
Contract Duration: 1,156 days
Daily Burn Rate: $11.2K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 13
Pricing Type: LABOR HOURS
Sector: IT
Official Description: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SERVICES (TSS)
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20552
Plain-Language Summary
Consumer Financial Protection Bureau obligated $12.9 million to AAC INC. for work described as: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SERVICES (TSS) Key points: 1. Contract Value: $12.9 million over 3 years. 2. Competition: Awarded under full and open competition. 3. Risk: Potential for cost overruns if labor hours exceed estimates. 4. Sector: Information Technology services.
Value Assessment
Rating: good
The contract value of $12.9 million for 3 years appears reasonable for IT technical support services. Benchmarking against similar contracts for comparable services would provide a more definitive assessment of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, suggesting a competitive bidding process that should lead to fair pricing. The use of labor hours allows for flexibility but requires careful monitoring to ensure cost-effectiveness.
Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for necessary IT support services.
Public Impact
Ensures continued IT support for the Consumer Financial Protection Bureau's operations. Supports critical technological infrastructure for financial consumer protection. Provides employment opportunities within the IT services sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep or unmanaged labor hours.
- Dependence on a single vendor for critical IT support.
Positive Signals
- Awarded through full and open competition.
- Contract duration allows for stable service delivery.
Sector Analysis
This contract falls within the IT Technical Support Services sector, which is crucial for government agency operations. Spending benchmarks for similar IT support contracts vary widely based on scope and complexity, but $12.9M over three years for a federal agency is within a typical range.
Small Business Impact
The data indicates this contract was not awarded to a small business. Further analysis would be needed to determine if small business participation was sought or achieved through subcontracting.
Oversight & Accountability
Oversight will be critical to manage labor hours effectively and ensure the contractor meets performance requirements. The CFPB's contracting office is responsible for monitoring contract performance and expenditures.
Related Government Programs
- Other Computer Related Services
- Consumer Financial Protection Bureau Contracting
- Consumer Financial Protection Bureau Programs
Risk Flags
- Potential for cost overruns due to labor hour basis.
- Lack of specific performance metrics in provided data.
- Broad NAICS code may obscure specific service details.
- No indication of small business subcontracting.
Tags
other-computer-related-services, consumer-financial-protection-bureau, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Consumer Financial Protection Bureau awarded $12.9 million to AAC INC.. INFORMATION TECHNOLOGY TECHNICAL SUPPORT SERVICES (TSS)
Who is the contractor on this award?
The obligated recipient is AAC INC..
Which agency awarded this contract?
Awarding agency: Consumer Financial Protection Bureau (Consumer Financial Protection Bureau).
What is the total obligated amount?
The obligated amount is $12.9 million.
What is the period of performance?
Start: 2023-05-01. End: 2026-06-30.
What is the estimated hourly rate for the labor hours under this contract, and how does it compare to market rates for similar IT support services?
The provided data does not specify the hourly rate. To assess value, the CFPB should compare the contracted hourly rates against industry benchmarks for IT technical support personnel with similar skill sets and experience levels. This comparison is essential for ensuring the government is not overpaying for labor.
What are the key performance indicators (KPIs) for this contract, and how will performance be measured to mitigate risks associated with labor hour-based contracts?
Key performance indicators should focus on service availability, response times, issue resolution rates, and customer satisfaction. The CFPB must establish clear metrics and a robust monitoring process to track contractor performance against these KPIs. Regular performance reviews will help identify and address any potential issues proactively, ensuring effective service delivery.
How does the scope of 'Other Computer Related Services' align with the CFPB's specific IT support needs, and are there opportunities for consolidation or efficiency gains?
The 'Other Computer Related Services' NAICS code is broad. A detailed review of the specific tasks and deliverables outlined in the contract is necessary to confirm alignment with CFPB's needs. Exploring opportunities for service consolidation or leveraging technology for automation could lead to greater efficiency and cost savings in the long run.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 9531CB22Q0054
Offers Received: 13
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Address: 8470 TYCO RD, VIENNA, VA, 22182
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $24,332,353
Exercised Options: $13,386,461
Current Obligation: $12,910,719
Actual Outlays: $11,787,401
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 47QTCA18D007S
IDV Type: FSS
Timeline
Start Date: 2023-05-01
Current End Date: 2026-06-30
Potential End Date: 2028-12-31 00:00:00
Last Modified: 2025-11-13
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