HHS awards $4.3M contract for ScriptPro service and support, with delivery order ending April 2026

Contract Overview

Contract Amount: $43,341 ($43.3K)

Contractor: Scriptpro USA Inc

Awarding Agency: Department of Health and Human Services

Start Date: 2025-03-26

End Date: 2026-04-30

Contract Duration: 400 days

Daily Burn Rate: $108/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: Healthcare

Official Description: SCRIPTPRO SERVICE AND SUPPORT FOR EXISTING EQUIPMENT - U&O SERVICE UNIT

Place of Performance

Location: POLACCA, NAVAJO County, ARIZONA, 86042

State: Arizona Government Spending

Plain-Language Summary

Department of Health and Human Services obligated $43,341 to SCRIPTPRO USA INC for work described as: SCRIPTPRO SERVICE AND SUPPORT FOR EXISTING EQUIPMENT - U&O SERVICE UNIT Key points: 1. Contract focuses on maintaining existing ScriptPro equipment, indicating a need for ongoing operational support. 2. The award is a delivery order under a larger contract, suggesting a phased approach to service provision. 3. Fixed-price contract type helps mitigate cost overruns for the government. 4. The primary contractor, ScriptPro USA Inc., is likely providing specialized knowledge for their own equipment. 5. Service and support for medical instruments is crucial for uninterrupted healthcare delivery. 6. The contract duration extends into FY2026, ensuring continued operational capability for the Indian Health Service.

Value Assessment

Rating: good

The contract value of $4.3 million for approximately 13 months of service and support appears reasonable given the specialized nature of maintaining medical equipment. Benchmarking against similar service contracts for medical devices would provide a more precise value assessment. The firm fixed-price structure offers cost certainty for the government, which is a positive indicator of value.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, indicating that multiple vendors had the opportunity to bid. This competitive process is expected to drive fair pricing and ensure the government receives the best value. The specific number of bidders is not provided, but the open competition is a strong positive signal.

Taxpayer Impact: Full and open competition generally leads to more competitive pricing, which benefits taxpayers by ensuring federal funds are used efficiently.

Public Impact

The Indian Health Service facilities will benefit from reliable maintenance of their ScriptPro equipment, ensuring continuity of care. Services include essential maintenance and support for surgical and medical instruments, vital for patient treatment. The contract's impact is primarily within Arizona, where the services will be delivered. Healthcare professionals and support staff at IHS facilities will be able to rely on functioning equipment for their daily operations.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for vendor lock-in if specialized knowledge is exclusively held by ScriptPro.
Reliance on a single vendor for critical equipment maintenance could pose supply chain risks.

Positive Signals

Firm fixed-price contract provides cost predictability.
Full and open competition suggests a robust bidding process.
Contract duration ensures sustained operational support.

Sector Analysis

The market for medical instrument manufacturing and maintenance is a specialized sector within the broader healthcare industry. Companies like ScriptPro USA Inc. often dominate the service and support for their proprietary equipment due to unique technical knowledge and proprietary parts. Spending in this area is driven by the need to maintain the operational readiness of critical healthcare infrastructure, particularly within government health systems like the Indian Health Service.

Small Business Impact

The provided data indicates that small business participation was not a specific set-aside for this contract (ss: false, sb: false). While this contract may not directly involve small business set-asides, the prime contractor could potentially engage small businesses as subcontractors for specific support tasks, though this is not explicitly detailed. The impact on the broader small business ecosystem is likely minimal unless subcontracting opportunities arise.

Oversight & Accountability

Oversight for this contract would typically fall under the Department of Health and Human Services' contracting officers and program managers. Transparency is facilitated through contract databases like FPDS. Accountability measures are inherent in the firm fixed-price contract, requiring the vendor to deliver services as specified. The Inspector General's office for HHS may conduct audits or investigations if performance issues or fraud are suspected.

Related Government Programs

Medical Equipment Maintenance Services
Healthcare IT Support
Surgical Instrument Services
Indian Health Service Contracts
Federal Healthcare Procurement

Risk Flags

Potential vendor lock-in due to specialized equipment.
Reliance on a single supplier for critical maintenance.

Frequently Asked Questions

What is this federal contract paying for?

Department of Health and Human Services awarded $43,341 to SCRIPTPRO USA INC. SCRIPTPRO SERVICE AND SUPPORT FOR EXISTING EQUIPMENT - U&O SERVICE UNIT

Who is the contractor on this award?

The obligated recipient is SCRIPTPRO USA INC.

Which agency awarded this contract?

Awarding agency: Department of Health and Human Services (Indian Health Service).

What is the total obligated amount?

The obligated amount is $43,341.

What is the period of performance?

Start: 2025-03-26. End: 2026-04-30.

What is the historical spending pattern for ScriptPro USA Inc. with the Indian Health Service?

Analyzing historical spending with ScriptPro USA Inc. by the Indian Health Service (IHS) requires accessing contract databases over several fiscal years. Without direct access to such historical data, it's difficult to provide a precise pattern. However, contracts for service and support of specific medical equipment are common for government agencies to ensure operational continuity. If IHS has previously relied on ScriptPro for similar services, this $4.3 million award suggests a continued need and potentially a stable, long-term relationship for equipment maintenance. A review of past awards would reveal the frequency, value, and duration of previous contracts, helping to contextualize the current award within a broader spending trend.

How does the per-unit cost of this service compare to similar contracts for medical instrument maintenance?

Determining a precise per-unit cost for this contract is challenging without knowing the specific units of service being provided (e.g., number of devices serviced, types of maintenance performed, response times). The total award is $4.3 million over approximately 13 months. If we assume a baseline of servicing, for example, 100 major pieces of equipment, the average annual cost per unit would be roughly $330,000 ($4.3M / 1.3 years / 100 units). However, this is a highly speculative calculation. A true benchmark would require comparing this to contracts for similar ScriptPro equipment or comparable medical devices from other manufacturers, considering factors like service level agreements, geographic coverage, and included parts. Without more granular data on the service scope, a direct per-unit cost comparison is not feasible.

What are the key performance indicators (KPIs) for this contract, and how is performance measured?

Key performance indicators (KPIs) for a contract like this typically revolve around service availability, response times for maintenance requests, repair completion rates, and adherence to preventative maintenance schedules. While the specific KPIs are not detailed in the provided data, they would be outlined in the contract's Performance Work Statement (PWS). Performance measurement would likely involve regular reporting by ScriptPro USA Inc. on service metrics, potentially reviewed by IHS contracting officers or designated technical representatives. Failure to meet these KPIs could result in contract remedies, such as service level credits or, in severe cases, termination for default. The firm fixed-price nature incentivizes the contractor to meet these performance standards efficiently.

What is the risk associated with relying on a single vendor (ScriptPro USA Inc.) for the maintenance of their own equipment?

The primary risk associated with relying on a single vendor like ScriptPro USA Inc. for the maintenance of their own equipment is potential vendor lock-in and reduced negotiating leverage for future contracts. This exclusivity can stem from proprietary technology, specialized training required for technicians, and unique access to replacement parts. If ScriptPro is the sole entity capable of servicing its equipment, the Indian Health Service may face higher prices or less favorable terms over time. Additionally, there's a risk if the vendor experiences financial instability or decides to discontinue support for older equipment models. Mitigating these risks often involves negotiating long-term service agreements with clear terms, ensuring knowledge transfer where possible, and planning for potential equipment replacement cycles.

What is the potential impact of this contract on the availability of essential medical services within the Indian Health Service network?

This contract directly supports the availability of essential medical services by ensuring that critical ScriptPro equipment remains operational. Malfunctioning or unavailable medical equipment can lead to delays in diagnoses, treatments, and procedures, potentially impacting patient outcomes. By securing ongoing service and support, the Indian Health Service (IHS) mitigates the risk of service disruptions caused by equipment failure. This contract ensures that healthcare providers within the IHS network can continue to rely on their diagnostic and treatment tools, thereby maintaining the quality and accessibility of care for the patient population served by IHS facilities in Arizona.

Industry Classification

NAICS: Manufacturing › Medical Equipment and Supplies Manufacturing › Surgical and Medical Instrument Manufacturing

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › MANAGEMENT SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 5828 REEDS RD, SHAWNEE MISSION, KS, 66202

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Manufacturer of Goods, Not Designated a Small Business, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $81,762

Exercised Options: $43,341

Current Obligation: $43,341

Actual Outlays: $14,408

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: 36F79719D0135

IDV Type: FSS

Timeline