VA awards $6.97M for QGENDA Scheduling Software, with delivery orders expected through July 2026

Contract Overview

Contract Amount: $69,702 ($69.7K)

Contractor: Government Marketing and Procurement, LLC

Awarding Agency: Department of Veterans Affairs

Start Date: 2023-08-01

End Date: 2026-07-31

Contract Duration: 1,095 days

Daily Burn Rate: $64/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: QGENDA SCHEDULING SOFTWARE

Place of Performance

Location: AUGUSTA, RICHMOND County, GEORGIA, 30904

State: Georgia Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $69,702 to GOVERNMENT MARKETING AND PROCUREMENT, LLC for work described as: QGENDA SCHEDULING SOFTWARE Key points: 1. Contract value appears reasonable given the duration and scope of enterprise software. 2. Full and open competition suggests a healthy market for this type of solution. 3. Fixed-price contract type mitigates cost overrun risks for the government. 4. The software aims to improve scheduling efficiency within the VA. 5. This award falls within the broader IT services sector for government agencies.

Value Assessment

Rating: good

The contract value of $6.97 million over three years for enterprise scheduling software seems within a reasonable range for government IT procurements of this nature. Benchmarking against similar enterprise software licenses and implementation contracts would provide a more precise value-for-money assessment. However, the firm fixed-price structure offers cost certainty to the VA, reducing the risk of unexpected expenditure increases.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, indicating that multiple vendors were likely invited to bid and that the solicitation was broadly advertised. This approach typically fosters a competitive environment, encouraging vendors to offer their best pricing and solutions to secure the award. The number of bidders is not specified, but the competition type suggests a robust market response.

Taxpayer Impact: Full and open competition generally benefits taxpayers by driving down prices through market forces and ensuring the government receives competitive offers, leading to better value for public funds.

Public Impact

Veterans Affairs medical facilities and administrative offices will benefit from improved scheduling capabilities. The QGENDA Scheduling Software is intended to streamline appointment management and resource allocation. The geographic impact is nationwide, supporting VA operations across all its locations. Potential workforce implications include training for VA staff on the new software and potential efficiencies in administrative roles.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for vendor lock-in if the software becomes deeply integrated without clear exit strategies.
Ensuring adequate training and user adoption across a large, distributed VA workforce can be challenging.
Data security and privacy compliance for sensitive veteran health information must be rigorously maintained.

Positive Signals

The use of a firm fixed-price contract provides cost predictability.
Full and open competition suggests a market-ready solution that meets established requirements.
The software aims to improve operational efficiency, potentially leading to better service delivery for veterans.

Sector Analysis

This contract falls within the Information Technology (IT) sector, specifically focusing on software solutions for enterprise resource planning and management. The market for scheduling and workflow management software is substantial, with numerous commercial off-the-shelf (COTS) and custom solutions available. Government agencies, like the VA, are significant buyers of such IT services to improve operational efficiency and service delivery. Comparable spending benchmarks for similar enterprise software deployments in large organizations can range widely depending on scope, user count, and integration complexity.

Small Business Impact

The data indicates this contract was awarded under full and open competition and does not specify any small business set-aside provisions. Therefore, it is unlikely that small businesses were specifically targeted for this prime contract. However, the prime contractor, GOVERNMENT MARKETING AND PROCUREMENT, LLC, may engage small businesses for subcontracting opportunities as part of their project execution, though this is not explicitly detailed in the provided information.

Oversight & Accountability

Oversight for this contract will likely be managed by the Department of Veterans Affairs contracting officers and program managers responsible for IT systems. Accountability measures are inherent in the firm fixed-price contract type, which obligates the contractor to deliver the specified software and services within the agreed budget. Transparency is generally facilitated through contract award databases and public reporting mechanisms, although specific performance metrics and oversight reports may not always be publicly accessible.

Related Government Programs

VA Electronic Health Record (EHR) Modernization
Federal IT Modernization Programs
Healthcare Scheduling Systems
Enterprise Resource Planning (ERP) Software

Risk Flags

Potential for integration challenges with existing VA systems.
User adoption and training across a large federal agency.
Ensuring robust cybersecurity measures for sensitive veteran data.
Reliance on a single software solution may create vendor lock-in risks.

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $69,702 to GOVERNMENT MARKETING AND PROCUREMENT, LLC. QGENDA SCHEDULING SOFTWARE

Who is the contractor on this award?

The obligated recipient is GOVERNMENT MARKETING AND PROCUREMENT, LLC.

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $69,702.

What is the period of performance?

Start: 2023-08-01. End: 2026-07-31.

What is the track record of GOVERNMENT MARKETING AND PROCUREMENT, LLC in delivering similar enterprise scheduling software solutions to federal agencies?

Information regarding GOVERNMENT MARKETING AND PROCUREMENT, LLC's specific track record in delivering enterprise scheduling software is not detailed in the provided data. A thorough assessment would require reviewing past performance evaluations, contract history, and client testimonials for similar projects. Federal procurement databases and past performance questionnaires (PPQs) submitted during the bidding process would offer insights into their experience, reliability, and ability to meet complex requirements. Understanding their history with the VA or other large federal health systems would be particularly relevant for evaluating their suitability for this QGENDA Scheduling Software contract.

How does the $6.97 million contract value compare to market rates for similar enterprise scheduling software solutions?

The $6.97 million contract value for QGENDA Scheduling Software over three years (approximately $2.32 million annually) needs to be benchmarked against market rates for comparable enterprise solutions. Factors influencing this comparison include the number of users, modules included, implementation services, ongoing support, and the specific features of QGENDA. For large federal agencies, enterprise-wide software deployments can range significantly, from hundreds of thousands to millions of dollars annually. Without specific details on the scope and scale of the VA's implementation, a precise comparison is difficult. However, the firm fixed-price nature suggests the VA sought cost certainty, and the full and open competition implies market competitiveness.

What are the primary risks associated with the implementation and adoption of the QGENDA Scheduling Software within the VA?

Key risks associated with implementing QGENDA Scheduling Software within the VA include potential challenges in user adoption across a large and diverse workforce, data migration complexities from existing systems, and ensuring seamless integration with other critical VA IT infrastructure, such as the Electronic Health Record (EHR) system. There's also a risk of scope creep if requirements are not clearly defined and managed. Furthermore, cybersecurity risks related to protecting sensitive veteran data must be continuously mitigated. The firm fixed-price contract helps manage financial risks, but operational and technical risks require diligent project management and change management strategies.

What are the expected improvements in operational efficiency or service delivery for veterans resulting from this software?

The QGENDA Scheduling Software is expected to yield significant improvements in operational efficiency and service delivery for veterans by optimizing appointment scheduling, reducing wait times, and improving resource utilization within VA facilities. Enhanced scheduling capabilities can lead to fewer no-shows, better management of clinician and facility availability, and a more streamlined patient experience. This could translate into veterans accessing care more promptly and efficiently. The software aims to provide a centralized platform for managing complex scheduling needs, potentially reducing administrative burdens and freeing up staff to focus on patient care.

How has the VA's spending on scheduling and IT management software evolved over the past five years?

Analyzing the VA's spending evolution on scheduling and IT management software over the past five years would provide crucial context for this $6.97 million award. This would involve examining historical contract data for similar software categories, identifying trends in spending, and understanding the drivers behind any increases or decreases. For instance, has the VA been consolidating its scheduling systems, investing in modernization efforts, or facing increased demand for services that necessitate better scheduling tools? Understanding this historical spending pattern can help assess whether the current award represents a strategic investment, a continuation of existing trends, or a deviation from past practices.

What are the key performance indicators (KPIs) that will be used to measure the success of the QGENDA Scheduling Software implementation?

The success of the QGENDA Scheduling Software implementation will likely be measured against specific Key Performance Indicators (KPIs) established within the contract. These could include metrics such as reduction in patient appointment wait times, decrease in appointment no-show rates, improvement in resource utilization (e.g., room and staff scheduling efficiency), user satisfaction scores among VA staff, and the system's uptime and reliability. The firm fixed-price nature of the contract implies that meeting these defined performance standards is critical for the contractor's successful completion of the award. The VA's program management office would be responsible for tracking and reporting on these KPIs.

Industry Classification

NAICS: Manufacturing › Navigational, Measuring, Electromedical, and Control Instruments Manufacturing › Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 13350 RANCH ROAD 12, WIMBERLEY, TX, 78676

Business Categories: Category Business, Limited Liability Corporation, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $102,694

Exercised Options: $69,702

Current Obligation: $69,702

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: GS07F187GA

IDV Type: FSS

Timeline