Commerce Awards $8.4M for Salesforce Support to Software Information Resource Corp
Contract Overview
Contract Amount: $8,423,428 ($8.4M)
Contractor: Software Information Resource Corp.
Awarding Agency: Department of Commerce
Start Date: 2025-01-01
End Date: 2026-06-30
Contract Duration: 545 days
Daily Burn Rate: $15.5K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: SALESFORCE SUPPORT SERVICES
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20037
Plain-Language Summary
Department of Commerce obligated $8.4 million to SOFTWARE INFORMATION RESOURCE CORP. for work described as: SALESFORCE SUPPORT SERVICES Key points: 1. Contract value of $8.4M for Salesforce support services. 2. Competition was full and open after exclusion of sources. 3. Risk is moderate due to reliance on a single vendor for specialized support. 4. Sector is IT services, specifically Other Computer Related Services.
Value Assessment
Rating: good
The contract value of $8.4M appears reasonable for specialized Salesforce support over 18 months. Benchmarking against similar IT support contracts would provide a more precise assessment of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition after exclusion of sources, indicating a competitive bidding process. This method generally promotes price discovery and fair market value.
Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for necessary services.
Public Impact
Ensures continued operation and maintenance of critical Salesforce platforms for NIST. Supports essential government functions reliant on Salesforce CRM and related applications. Potential for innovation and improved service delivery through vendor expertise.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Vendor lock-in potential if specialized knowledge is not transferred.
- Reliance on a single vendor for critical support.
- Scope creep risk if requirements are not clearly defined.
Positive Signals
- Competitive award process.
- Clear contract duration.
- Firm fixed price contract type.
Sector Analysis
This contract falls within the IT services sector, specifically 'Other Computer Related Services'. Spending in this area is substantial across government, supporting various digital infrastructure needs.
Small Business Impact
The data does not indicate if small businesses were involved in this specific award. Further analysis would be needed to determine small business participation.
Oversight & Accountability
The contract was awarded by NIST, a component of the Department of Commerce, suggesting standard federal procurement oversight. The 'delivery order' type implies it's part of a larger framework or contract.
Related Government Programs
- Other Computer Related Services
- Department of Commerce Contracting
- National Institute of Standards and Technology Programs
Risk Flags
- Potential for vendor lock-in.
- Reliance on a single source for specialized support.
- Need for robust performance monitoring.
- Scope management is crucial to prevent cost overruns.
Tags
other-computer-related-services, department-of-commerce, dc, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Commerce awarded $8.4 million to SOFTWARE INFORMATION RESOURCE CORP.. SALESFORCE SUPPORT SERVICES
Who is the contractor on this award?
The obligated recipient is SOFTWARE INFORMATION RESOURCE CORP..
Which agency awarded this contract?
Awarding agency: Department of Commerce (National Institute of Standards and Technology).
What is the total obligated amount?
The obligated amount is $8.4 million.
What is the period of performance?
Start: 2025-01-01. End: 2026-06-30.
What is the benchmark cost for similar Salesforce support services in the federal market?
Benchmarking Salesforce support services requires detailed analysis of contract scope, vendor experience, and service level agreements. Without specific comparable contracts, a precise benchmark is difficult. However, typical rates for specialized IT support can range significantly, and this $8.4M award over 18 months suggests a substantial investment, likely reflecting complex requirements or high-demand expertise.
What are the primary risks associated with vendor lock-in for this Salesforce support contract?
Vendor lock-in risks include the potential for increased costs over time as the vendor gains unique knowledge of the agency's systems, making it difficult and expensive to switch providers. This can also lead to reduced flexibility in adopting new technologies or negotiating favorable terms. Mitigating this requires clear knowledge transfer clauses and regular market assessments.
How effectively does this contract ensure the continuity of essential NIST operations?
This contract directly supports the continuity of NIST operations by ensuring the reliable functioning of its Salesforce platform. The firm fixed-price structure and defined period of performance provide a predictable cost and service level, contributing to operational stability. However, effectiveness also depends on the vendor's performance and the clarity of service level agreements.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 1333ND25QNB130007
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 730 24TH ST NW STE 3, WASHINGTON, DC, 20037
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Indian (Subcontinent) American Owned Business, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $8,423,428
Exercised Options: $8,423,428
Current Obligation: $8,423,428
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: NNG15SD74B
IDV Type: GWAC
Timeline
Start Date: 2025-01-01
Current End Date: 2026-06-30
Potential End Date: 2026-06-30 00:00:00
Last Modified: 2026-01-12
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