Commerce Awards $30.7M for USPTO OCIO Service Desk Support to Epsilon Inc
Contract Overview
Contract Amount: $30,680,433 ($30.7M)
Contractor: Epsilon Inc
Awarding Agency: Department of Commerce
Start Date: 2021-04-05
End Date: 2026-06-04
Contract Duration: 1,886 days
Daily Burn Rate: $16.3K/day
Competition Type: FULL AND OPEN COMPETITION
Pricing Type: LABOR HOURS
Sector: IT
Official Description: OCIO SERVICE DESK SUPPORT
Place of Performance
Location: WEAVERVILLE, BUNCOMBE County, NORTH CAROLINA, 28787
Plain-Language Summary
Department of Commerce obligated $30.7 million to EPSILON INC for work described as: OCIO SERVICE DESK SUPPORT Key points: 1. Contract value of $30.7M over 5 years. 2. Epsilon Inc. is the sole awardee. 3. Service is classified under Computer Systems Design Services. 4. Awarded via BPA Call under full and open competition.
Value Assessment
Rating: fair
The contract value of $30.7M over approximately 5 years suggests a significant investment in IT support. Benchmarking against similar service desk contracts would be necessary to determine if this pricing is competitive, especially given the labor hour pricing structure.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition via a BPA Call. This method generally promotes price discovery and competition, but the specific impact on this contract's pricing depends on the number and quality of bids received.
Taxpayer Impact: Taxpayer funds are being used for essential IT support services at the USPTO. The competitive award process aims to ensure value for money, but ongoing monitoring is needed.
Public Impact
Ensures continued IT support for the U.S. Patent and Trademark Office. Supports the operational efficiency of a key government agency. Potential impact on patent and trademark application processing times.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics in provided data.
- Potential for cost overruns if labor hours are not managed effectively.
Positive Signals
- Awarded under full and open competition.
- Supports critical agency functions.
Sector Analysis
This contract falls within the IT services sector, specifically computer systems design. Spending benchmarks for IT service desk support can vary widely based on agency size, complexity, and service level agreements. The $30.7M value over 5 years indicates a substantial, ongoing need.
Small Business Impact
The data indicates this contract was not set aside for small businesses and the awardee, Epsilon Inc., is not explicitly identified as a small business. Therefore, there is no direct small business participation evident in this specific award.
Oversight & Accountability
Oversight would typically involve regular performance reviews, contract management by the agency, and potentially audits to ensure service delivery and cost control. The BPA Call mechanism may have its own oversight framework.
Related Government Programs
- Computer Systems Design Services
- Department of Commerce Contracting
- U.S. Patent and Trademark Office Programs
Risk Flags
- Potential for cost creep due to labor hour pricing.
- Lack of defined performance metrics.
- Sole awardee may limit future competitive pressure.
- Long contract duration requires sustained oversight.
Tags
computer-systems-design-services, department-of-commerce, nc, bpa-call, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Commerce awarded $30.7 million to EPSILON INC. OCIO SERVICE DESK SUPPORT
Who is the contractor on this award?
The obligated recipient is EPSILON INC.
Which agency awarded this contract?
Awarding agency: Department of Commerce (U.S. Patent and Trademark Office).
What is the total obligated amount?
The obligated amount is $30.7 million.
What is the period of performance?
Start: 2021-04-05. End: 2026-06-04.
What is the estimated per-unit cost for service desk tickets or user support hours under this contract?
The provided data does not specify a per-unit cost for service desk tickets or support hours. The contract is priced based on 'LABOR HOURS' (pt: LABOR HOURS), meaning the total cost will depend on the actual hours worked. A detailed analysis of the contract's labor rates and estimated hours would be required to derive a per-unit cost benchmark.
What are the key performance indicators (KPIs) and service level agreements (SLAs) associated with this contract?
The provided data does not include specific Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) for this contract. These are crucial for measuring the effectiveness and quality of the OCIO Service Desk Support provided by Epsilon Inc. Without them, assessing performance and ensuring accountability is challenging.
How does the total contract value compare to similar IT service desk support contracts awarded by other federal agencies?
Direct comparison is difficult without specific details on service scope, user base size, and contract duration for other agencies. However, $30.7M over five years for a major agency like the USPTO suggests a moderate to significant investment. Benchmarking against contracts with similar complexity and user counts would provide a clearer picture of its competitiveness.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Parent Company: American Systems Corporation
Address: 1 MONTICELLO VILLAGE DR, WEAVERVILLE, NC, 28787
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $32,602,668
Exercised Options: $30,680,433
Current Obligation: $30,680,433
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 1333BJ20A00280019
IDV Type: BPA
Timeline
Start Date: 2021-04-05
Current End Date: 2026-06-04
Potential End Date: 2026-10-04 00:00:00
Last Modified: 2026-02-24
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