Maximus Federal Services Awarded $55M for Employment Network Operations Support by Social Security Administration
Contract Overview
Contract Amount: $54,987,248 ($55.0M)
Contractor: Maximus Federal Services, Inc.
Awarding Agency: Social Security Administration
Start Date: 2010-09-29
End Date: 2015-09-28
Contract Duration: 1,825 days
Daily Burn Rate: $30.1K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 3
Pricing Type: COST PLUS FIXED FEE
Sector: Other
Official Description: OPERATIONS SUPPORT MANAGER (OSM) CONTRACT--SUPPORTS DAILY EMPLOYMENT NETWORK (EN) TICKET OPERATIONS, ADMINISTERS & SUPPORTS THE EN TECHNICAL ASSISTANCE AND SUPPORT CENTER.
Place of Performance
Location: BALTIMORE, BALTIMORE (CITY) County, MARYLAND, 21235, UNITED STATES OF AMERICA
State: Maryland Government Spending
Plain-Language Summary
Social Security Administration obligated $55.0 million to MAXIMUS FEDERAL SERVICES, INC. for work described as: OPERATIONS SUPPORT MANAGER (OSM) CONTRACT--SUPPORTS DAILY EMPLOYMENT NETWORK (EN) TICKET OPERATIONS, ADMINISTERS & SUPPORTS THE EN TECHNICAL ASSISTANCE AND SUPPORT CENTER. Key points: 1. Contract supports critical Employment Network (EN) ticket operations and technical assistance. 2. Maximus Federal Services, a large business, holds this contract. 3. The contract was awarded under full and open competition. 4. The sector is Administrative Management and General Management Consulting Services.
Value Assessment
Rating: fair
The contract type is Cost Plus Fixed Fee, which can lead to cost overruns if not managed carefully. The award value of $54.9M over 5 years suggests a moderate per-year spend.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
Awarded via full and open competition, indicating a competitive bidding process. The specific pricing mechanisms within the Cost Plus Fixed Fee structure would need further review to assess price discovery effectiveness.
Taxpayer Impact: Taxpayer funds are used to support essential employment network operations, aiming for efficient service delivery.
Public Impact
Ensures continuity of operations for the Employment Network, a key program for job seekers. Supports technical assistance, potentially improving user experience and problem resolution. The contract's duration of 5 years provides stability for service delivery.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Cost Plus Fixed Fee contract type can incentivize higher costs.
- No small business participation noted.
Positive Signals
- Awarded through full and open competition.
- Supports critical government operations.
Sector Analysis
This contract falls within the Administrative Management and General Management Consulting Services sector, which is common for government support functions. Benchmarks for similar contracts would focus on the efficiency and effectiveness of operational support services.
Small Business Impact
The data indicates that this contract was not awarded to a small business (ss: false, sb: false). There is no indication of small business subcontracting goals or participation.
Oversight & Accountability
The contract was awarded by the Social Security Administration, suggesting internal oversight mechanisms are in place. Further review of performance reports and audits would be needed to assess accountability.
Related Government Programs
- Administrative Management and General Management Consulting Services
- Social Security Administration Contracting
- Social Security Administration Programs
Risk Flags
- Cost Plus Fixed Fee contract type.
- No small business participation.
- Potential for cost overruns with CPFF.
- Lack of specific performance metrics in summary data.
Tags
administrative-management-and-general-ma, social-security-administration, md, dca, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Social Security Administration awarded $55.0 million to MAXIMUS FEDERAL SERVICES, INC.. OPERATIONS SUPPORT MANAGER (OSM) CONTRACT--SUPPORTS DAILY EMPLOYMENT NETWORK (EN) TICKET OPERATIONS, ADMINISTERS & SUPPORTS THE EN TECHNICAL ASSISTANCE AND SUPPORT CENTER.
Who is the contractor on this award?
The obligated recipient is MAXIMUS FEDERAL SERVICES, INC..
Which agency awarded this contract?
Awarding agency: Social Security Administration (Social Security Administration).
What is the total obligated amount?
The obligated amount is $55.0 million.
What is the period of performance?
Start: 2010-09-29. End: 2015-09-28.
What is the specific performance metric for the Employment Network ticket operations and technical assistance?
The provided data does not specify the exact performance metrics for the Employment Network (EN) ticket operations and technical assistance. Typically, such contracts would include Service Level Agreements (SLAs) measuring response times, resolution rates, customer satisfaction, and system uptime. A detailed review of the contract's Statement of Work (SOW) would be necessary to identify these specific performance indicators and their associated targets.
How does the Cost Plus Fixed Fee structure impact the government's ability to control costs for these operational support services?
The Cost Plus Fixed Fee (CPFF) structure allows the contractor to recover all allowable costs plus a predetermined fixed fee. While the fee is fixed, the overall cost can increase if allowable costs rise. This structure can incentivize contractors to incur costs to maximize profit, potentially leading to less cost-consciousness compared to fixed-price contracts. Effective government oversight and robust cost accounting standards are crucial to mitigate this risk.
What is the potential impact on the Employment Network program if Maximus Federal Services fails to meet performance expectations?
Failure by Maximus Federal Services to meet performance expectations could lead to disruptions in the Employment Network's daily operations, potentially impacting the efficiency of ticket resolution and technical support. This could result in delays for individuals seeking employment assistance or hinder the overall effectiveness of the EN program. Contractual remedies, such as performance improvement plans or termination for default, would likely be invoked by the Social Security Administration.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Solicitation ID: SSA-RFP-10-1036
Offers Received: 3
Pricing Type: COST PLUS FIXED FEE (U)
Evaluated Preference: NONE
Contractor Details
Parent Company: Maximus Inc (UEI: 082347477)
Address: 11419 SUNSET HILLS ROAD, RESTON, VA, 20190
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $54,987,248
Exercised Options: $54,987,248
Current Obligation: $54,987,248
Contract Characteristics
Cost or Pricing Data: YES
Timeline
Start Date: 2010-09-29
Current End Date: 2015-09-28
Potential End Date: 2015-09-28 00:00:00
Last Modified: 2015-09-22
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