CDC Spends $354.6M on COVID-19 Vaccination Hotline Support via Maximus Federal Services
Contract Overview
Contract Amount: $354,565,648 ($354.6M)
Contractor: Maximus Federal Services, Inc.
Awarding Agency: General Services Administration
Start Date: 2021-04-19
End Date: 2023-01-24
Contract Duration: 645 days
Daily Burn Rate: $549.7K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: TIME AND MATERIALS
Sector: Other
Official Description: CDC INFO SURGE SUPPORT AND NATIONAL COVID 19 VACCINATION ASSISTANCE HOTLINE
Place of Performance
Location: ATLANTA, DEKALB County, GEORGIA, 30329
State: Georgia Government Spending
Plain-Language Summary
General Services Administration obligated $354.6 million to MAXIMUS FEDERAL SERVICES, INC. for work described as: CDC INFO SURGE SUPPORT AND NATIONAL COVID 19 VACCINATION ASSISTANCE HOTLINE Key points: 1. Significant investment in public health communication infrastructure. 2. Maximus Federal Services holds the contract, indicating a specific vendor relationship. 3. Contract duration is substantial, spanning over 2 years. 4. The spending is categorized under Telemarketing Bureaus and Contact Centers.
Value Assessment
Rating: fair
The total award of $354.6M over 645 days suggests a high daily burn rate. Benchmarking against similar large-scale call center operations is difficult without more granular data on service levels and staffing.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, suggesting a competitive bidding process. However, the specific price discovery mechanisms and the final negotiated price are not detailed here.
Taxpayer Impact: Taxpayer funds are supporting critical public health messaging and vaccination efforts, aiming for broad public reach and engagement.
Public Impact
Ensures public access to information and assistance regarding COVID-19 vaccines. Supports national vaccination campaigns by providing a central point of contact. Facilitates communication and addresses public concerns during a health crisis.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- High total contract value could indicate potential for cost overruns if not managed tightly.
- Reliance on a single vendor for critical public health communication.
Positive Signals
- Supports a vital public health initiative.
- Awarded through full and open competition.
- Provides essential information and assistance to the public.
Sector Analysis
This contract falls within the administrative and support services sector, specifically contact centers. Spending benchmarks for such services can vary widely based on complexity, volume, and required expertise.
Small Business Impact
The data does not indicate any specific set-asides for small businesses. The primary contractor, Maximus Federal Services, is a large corporation, suggesting limited direct opportunities for small businesses on this specific contract.
Oversight & Accountability
The contract was awarded by the General Services Administration (GSA), which typically provides robust oversight for federal contracts. Further details on performance monitoring and accountability would be needed for a full assessment.
Related Government Programs
- Telemarketing Bureaus and Other Contact Centers
- General Services Administration Contracting
- Federal Acquisition Service Programs
Risk Flags
- High total contract value.
- Long contract duration.
- Potential for cost overruns.
- Lack of detailed performance metrics in the provided data.
Tags
telemarketing-bureaus-and-other-contact-, general-services-administration, ga, delivery-order, 100m-plus
Frequently Asked Questions
What is this federal contract paying for?
General Services Administration awarded $354.6 million to MAXIMUS FEDERAL SERVICES, INC.. CDC INFO SURGE SUPPORT AND NATIONAL COVID 19 VACCINATION ASSISTANCE HOTLINE
Who is the contractor on this award?
The obligated recipient is MAXIMUS FEDERAL SERVICES, INC..
Which agency awarded this contract?
Awarding agency: General Services Administration (Federal Acquisition Service).
What is the total obligated amount?
The obligated amount is $354.6 million.
What is the period of performance?
Start: 2021-04-19. End: 2023-01-24.
What was the average cost per day or per call for this contract?
The total award of $354.6M over 645 days averages to approximately $550,000 per day. Without call volume data, a per-call cost cannot be determined. This daily figure needs to be assessed against the scope of services provided, including staffing, technology, and operational complexity.
What are the key performance indicators (KPIs) for this contract and how is Maximus performing against them?
Key performance indicators would likely include call answer rates, average handling time, customer satisfaction scores, and accuracy of information provided. Performance against these KPIs is crucial for assessing the effectiveness and value of the contract. Without access to performance reports, it's difficult to gauge the contractor's success.
How does the cost of this contract compare to similar public health hotlines or contact center services?
Direct cost comparisons are challenging due to the unique nature and scale of a national COVID-19 vaccination hotline. However, the significant investment suggests a high level of service demand and complexity. Benchmarking against other large-scale government contact center contracts or private sector equivalents, adjusted for scope, would be necessary for a comprehensive value assessment.
Industry Classification
NAICS: Administrative and Support and Waste Management and Remediation Services › Business Support Services › Telemarketing Bureaus and Other Contact Centers
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 47QFSA21K0048
Offers Received: 1
Pricing Type: TIME AND MATERIALS (Y)
Evaluated Preference: NONE
Contractor Details
Address: 1600 TYSONS BLVD STE 300, MC LEAN, VA, 22102
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $420,772,926
Exercised Options: $379,551,782
Current Obligation: $354,565,648
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: GS35F685GA
IDV Type: FSS
Timeline
Start Date: 2021-04-19
Current End Date: 2023-01-24
Potential End Date: 2023-01-24 00:00:00
Last Modified: 2024-01-25
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