State Dept. IT Services Contract: $25.87M for Software, Network, and Help Desk Support
Contract Overview
Contract Amount: $25,869,132 ($25.9M)
Contractor: Pragmatics, LLC
Awarding Agency: Department of State
Start Date: 2009-05-07
End Date: 2013-05-08
Contract Duration: 1,462 days
Daily Burn Rate: $17.7K/day
Competition Type: COMPETITIVE DELIVERY ORDER
Number of Offers Received: 1
Pricing Type: LABOR HOURS
Sector: IT
Official Description: THE PURPOSE OF THIS REQUIREMENT IS TO PROVIDE IT SERVICES TO THE DEPARTMENT OF STATE/BUREAU OF HUMAN RESOURCES. SPECIFICALLY SOFTWARE DEVELOPMENT/APPLICATION OPERATIONAL MAINTENANCE SUPPORT AND NETWORK OPERATIONS, WEB DEVELOPMENT AND HELP DESK OPERATIONS.
Place of Performance
Location: MC LEAN, FAIRFAX County, VIRGINIA, 22102, UNITED STATES OF AMERICA
State: Virginia Government Spending
Plain-Language Summary
Department of State obligated $25.9 million to PRAGMATICS, LLC for work described as: THE PURPOSE OF THIS REQUIREMENT IS TO PROVIDE IT SERVICES TO THE DEPARTMENT OF STATE/BUREAU OF HUMAN RESOURCES. SPECIFICALLY SOFTWARE DEVELOPMENT/APPLICATION OPERATIONAL MAINTENANCE SUPPORT AND NETWORK OPERATIONS, WEB DEVELOPMENT AND HELP DESK OPERATIONS. Key points: 1. Contract covers essential IT services including software development, network operations, and help desk support. 2. The award was made to PRAGMATICS, LLC, a single vendor. 3. This requirement falls under 'Other Computer Related Services' (NAICS 541519). 4. The contract duration was approximately 4 years, with a total value of $25.87 million.
Value Assessment
Rating: fair
The contract value of $25.87 million over four years averages to approximately $6.47 million annually. Benchmarking against similar IT service contracts requires more granular data on specific services and labor hours, but this appears to be within a reasonable range for comprehensive IT support.
Cost Per Unit: N/A
Competition Analysis
Competition Level: unknown
The contract type is 'COMPETITIVE DELIVERY ORDER', suggesting it was part of a larger competitive vehicle. However, the specific competition method for this delivery order is not detailed. The pricing was likely determined through competitive bidding within the framework of the parent contract.
Taxpayer Impact: Taxpayer funds were used to procure essential IT services for the Department of State, aiming for efficient operations and support.
Public Impact
Ensures continuity of critical IT operations for the Department of State's Bureau of Human Resources. Supports software development and maintenance, crucial for modern government functions. Provides network operations and help desk services, impacting employee productivity and access to resources. The contract's duration suggests a stable, long-term need for these IT services.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of detailed competition specifics for the delivery order.
- Limited insight into performance metrics and outcomes.
- Potential for vendor lock-in if not managed carefully.
Positive Signals
- Addresses critical IT service needs for a government agency.
- Contract duration indicates a stable and predictable service.
- Likely part of a larger competitive vehicle, suggesting some level of initial competition.
Sector Analysis
This contract falls within the Information Technology sector, specifically 'Other Computer Related Services'. Spending in this area is substantial across government, supporting everything from basic infrastructure to advanced software solutions. Benchmarks vary widely based on service type and complexity.
Small Business Impact
The data does not indicate whether small businesses were involved as subcontractors or prime contractors in this specific delivery order. Further analysis would be needed to determine small business participation.
Oversight & Accountability
Oversight would typically be managed by the Department of State's contracting officers and program managers. Accountability for service delivery and performance would be outlined in the contract's terms and conditions.
Related Government Programs
- Other Computer Related Services
- Department of State Contracting
- Department of State Programs
Risk Flags
- Lack of detailed competition information for the delivery order.
- Absence of specific performance metrics and evaluation data.
- Potential for cost overruns if scope creep occurs.
- Dependence on a single vendor for critical IT functions.
Tags
other-computer-related-services, department-of-state, va, do, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of State awarded $25.9 million to PRAGMATICS, LLC. THE PURPOSE OF THIS REQUIREMENT IS TO PROVIDE IT SERVICES TO THE DEPARTMENT OF STATE/BUREAU OF HUMAN RESOURCES. SPECIFICALLY SOFTWARE DEVELOPMENT/APPLICATION OPERATIONAL MAINTENANCE SUPPORT AND NETWORK OPERATIONS, WEB DEVELOPMENT AND HELP DESK OPERATIONS.
Who is the contractor on this award?
The obligated recipient is PRAGMATICS, LLC.
Which agency awarded this contract?
Awarding agency: Department of State (Department of State).
What is the total obligated amount?
The obligated amount is $25.9 million.
What is the period of performance?
Start: 2009-05-07. End: 2013-05-08.
What was the specific competitive process used for this delivery order, and how did it ensure optimal pricing?
The data states 'COMPETITIVE DELIVERY ORDER', implying it was awarded under a pre-existing competitive contract vehicle. However, the specifics of the competition for this particular order are not provided. To ensure optimal pricing, the agency likely relied on the competitive nature of the parent contract and potentially requested quotes or proposals from qualified vendors within that framework.
What are the key performance indicators (KPIs) for this contract, and how was vendor performance measured?
The provided data does not include specific Key Performance Indicators (KPIs) or details on how PRAGMATICS, LLC's performance was measured. Typically, IT service contracts include metrics for response times, resolution rates, system uptime, and software quality. Effective oversight would involve regular performance reviews against these defined metrics.
How does the cost of these IT services compare to industry benchmarks for similar government contracts?
The total contract value of $25.87 million over approximately four years equates to an average annual spend of roughly $6.47 million. Without detailed breakdowns of labor categories, hours, and specific services rendered, a precise benchmark comparison is difficult. However, this figure appears within a plausible range for comprehensive IT support for a federal agency.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: INFORMATION TECHNOLOGY EQUIPMENT (INCLD FIRMWARE) SOFTWARE,SUPPLIES& SUPPORT EQUIPMENT
Competition & Pricing
Extent Competed: COMPETITIVE DELIVERY ORDER
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Offers Received: 1
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Address: 7926 JONES BRANCH DR STE 711, MC LEAN, VA, 22102
Business Categories: Asian Pacific American Owned Business, Category Business, Minority Owned Business, Small Business
Financial Breakdown
Contract Ceiling: $25,869,132
Exercised Options: $25,869,132
Current Obligation: $25,869,132
Parent Contract
Parent Award PIID: SAQMPD07D0074
IDV Type: IDC
Timeline
Start Date: 2009-05-07
Current End Date: 2013-05-08
Potential End Date: 2013-05-08 00:00:00
Last Modified: 2015-05-12
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