DoD Awards $15.3M for Enterprise Email & Cloud Services to Creative IT Solutions
Contract Overview
Contract Amount: $15,322,606 ($15.3M)
Contractor: Creative IT Solutions, LLC
Awarding Agency: Department of Defense
Start Date: 2022-02-15
End Date: 2026-02-14
Contract Duration: 1,460 days
Daily Burn Rate: $10.5K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 3
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: TECHNICAL AND APPLICATION SUPPORT FOR ENTERPRISE E-MAIL SERVICES, MOBILITY SERVICES, AND CLOUD PRODUCTIVITY AND COLLABORATION SERVICES
Place of Performance
Location: OKLAHOMA CITY, OKLAHOMA County, OKLAHOMA, 73145
State: Oklahoma Government Spending
Plain-Language Summary
Department of Defense obligated $15.3 million to CREATIVE IT SOLUTIONS, LLC for work described as: TECHNICAL AND APPLICATION SUPPORT FOR ENTERPRISE E-MAIL SERVICES, MOBILITY SERVICES, AND CLOUD PRODUCTIVITY AND COLLABORATION SERVICES Key points: 1. Contract awarded to Creative IT Solutions, LLC for essential IT services. 2. Competition method was Full and Open, indicating broad market access. 3. Risk appears moderate given the firm-fixed-price contract type. 4. Sector is Information Technology, supporting critical Defense operations.
Value Assessment
Rating: good
The contract's value of $15.3M over four years appears reasonable for enterprise-level IT support services. Benchmarking against similar contracts for cloud productivity and collaboration services would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, suggesting a robust price discovery process. This method allows multiple vendors to bid, potentially driving down costs and ensuring fair market value.
Taxpayer Impact: The firm-fixed-price structure helps control costs for taxpayers, as the government's liability is capped at the agreed-upon price.
Public Impact
Ensures continuity of critical communication and collaboration tools for DoD personnel. Supports the modernization and maintenance of enterprise email and mobility services. Impacts thousands of users relying on these digital infrastructure components.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in if follow-on work is not competitively bid.
- Reliance on a single vendor for critical infrastructure support.
- Scope creep could increase costs beyond the initial award.
Positive Signals
- Firm-fixed-price contract provides cost certainty.
- Full and open competition promotes market efficiency.
- Long-term contract allows for stable service delivery.
Sector Analysis
This contract falls within the IT services sector, specifically custom computer programming and support. Spending in this area is substantial across government, with benchmarks varying widely based on service scope and complexity.
Small Business Impact
While the contract was awarded under full and open competition, there is no explicit indication of small business participation or subcontracting goals. Further analysis would be needed to determine the extent of small business involvement.
Oversight & Accountability
The Defense Information Systems Agency (DISA) is responsible for overseeing this contract. Standard oversight mechanisms for IT service contracts, including performance monitoring and quality assurance, should be in place.
Related Government Programs
- Custom Computer Programming Services
- Department of Defense Contracting
- Defense Information Systems Agency Programs
Risk Flags
- Vendor performance history unknown.
- Potential for vendor lock-in.
- Dependence on specific cloud platforms.
- Cybersecurity risks associated with sensitive data.
Tags
custom-computer-programming-services, department-of-defense, ok, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $15.3 million to CREATIVE IT SOLUTIONS, LLC. TECHNICAL AND APPLICATION SUPPORT FOR ENTERPRISE E-MAIL SERVICES, MOBILITY SERVICES, AND CLOUD PRODUCTIVITY AND COLLABORATION SERVICES
Who is the contractor on this award?
The obligated recipient is CREATIVE IT SOLUTIONS, LLC.
Which agency awarded this contract?
Awarding agency: Department of Defense (Defense Information Systems Agency).
What is the total obligated amount?
The obligated amount is $15.3 million.
What is the period of performance?
Start: 2022-02-15. End: 2026-02-14.
What is the specific scope of 'technical and application support' included in this contract?
The contract covers support for enterprise email services, mobility services, and cloud productivity and collaboration tools. This likely includes help desk functions, system maintenance, software updates, troubleshooting, and potentially integration support for these critical IT platforms used by the Department of Defense.
What are the key performance indicators (KPIs) used to measure the success of this contract?
Key performance indicators would likely focus on service availability, response times for support requests, resolution rates, user satisfaction, and adherence to security protocols. Specific metrics would be detailed in the contract's performance work statement to ensure the vendor meets defined service levels.
How does this contract align with the DoD's broader IT modernization strategy?
This contract supports the ongoing operation and maintenance of essential cloud-based productivity and collaboration tools, which is a key component of modernizing DoD's IT infrastructure. Ensuring reliable support for these services is crucial for enabling digital transformation and enhancing warfighter capabilities.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 3
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 2000 N CLASSEN BLVD STE 1625, OKLAHOMA CITY, OK, 73106
Business Categories: 8(a) Program Participant, Category Business, Corporate Entity Tax Exempt, Limited Liability Corporation, Minority Owned Business, Native American Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Tribally Owned Firm, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $23,034,135
Exercised Options: $15,337,989
Current Obligation: $15,322,606
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: GS35F0445T
IDV Type: FSS
Timeline
Start Date: 2022-02-15
Current End Date: 2026-02-14
Potential End Date: 2027-02-14 00:00:00
Last Modified: 2025-10-14
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