DFC awards $4.2M for IT service desk support to Trillion ERP Next Generation LLC

Contract Overview

Contract Amount: $4,199,245 ($4.2M)

Contractor: Trillion ERP Next Generation LLC

Awarding Agency: U.S. International Development Finance Corporation

Start Date: 2023-05-12

End Date: 2026-07-06

Contract Duration: 1,151 days

Daily Burn Rate: $3.6K/day

Competition Type: FULL AND OPEN COMPETITION

Pricing Type: LABOR HOURS

Sector: IT

Official Description: POOL A SERVICE DESK SERVICE DESK

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20527

State: District of Columbia Government Spending

Plain-Language Summary

U.S. International Development Finance Corporation obligated $4.2 million to TRILLION ERP NEXT GENERATION LLC for work described as: POOL A SERVICE DESK SERVICE DESK Key points: 1. Contract awarded via full and open competition, suggesting a competitive bidding process. 2. The contract duration of approximately 3 years provides a stable period for service delivery. 3. Service desk services are critical for maintaining IT infrastructure functionality. 4. The contract type is a delivery order, indicating it's part of a larger indefinite-delivery/indefinite-quantity (IDIQ) contract or a similar vehicle. 5. The specific North American Industry Classification System (NAICS) code 541513 points to computer facilities management services. 6. The contract is labor hours based, meaning payment is tied to the time spent by personnel.

Value Assessment

Rating: fair

Benchmarking the value of this $4.2 million contract requires comparison to similar IT service desk contracts, which can vary significantly based on scope, duration, and service level agreements. Without specific performance metrics or detailed service requirements, it's challenging to definitively assess value for money. However, the labor hours pricing model suggests costs are directly tied to effort, which can be transparent if well-managed. The contract's duration of over three years provides a reasonable timeframe for service delivery.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

This contract was awarded under full and open competition, indicating that all responsible sources were permitted to submit a bid. The number of bidders is not specified, but this method generally fosters price discovery and allows the agency to select the best value offer. The competitive nature suggests that the pricing is likely to be market-driven, although the specific terms and conditions of the solicitation would influence the final outcome.

Taxpayer Impact: Taxpayers benefit from a competitive process that aims to secure services at a fair market price, reducing the risk of overpayment.

Public Impact

The U.S. International Development Finance Corporation (DFC) benefits from enhanced IT support services. Users within the DFC will receive technical assistance for IT-related issues. The contract supports IT infrastructure maintenance and operational continuity. Services are delivered within the District of Columbia, impacting the local IT support workforce.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for scope creep if service level agreements are not clearly defined and managed.
Reliance on a single contractor for critical IT support could pose a risk if performance falters.
Labor hour contracts can sometimes lead to cost overruns if not closely monitored for efficiency.

Positive Signals

Awarded through full and open competition, indicating a potentially competitive price.
Contract duration of over three years provides stability for service delivery.
Clear NAICS code and contract type provide transparency into the service being procured.

Sector Analysis

The IT services sector, particularly computer facilities management, is a robust and essential component of government operations. This contract falls within the broader IT services market, which is characterized by a wide range of providers from large system integrators to specialized service firms. Government spending in this area is consistently high, driven by the need to maintain aging infrastructure, modernize systems, and provide essential user support. Comparable spending benchmarks would typically look at the total IT services spend by agencies of similar size and mission.

Small Business Impact

There is no indication that this contract was set aside for small businesses, nor is there information on subcontracting plans. Given the nature of IT service desk support, it's possible that larger firms may utilize specialized subcontractors, but this is not explicitly stated. The absence of small business set-aside information suggests that the competition was open to all responsible bidders, regardless of size.

Oversight & Accountability

Oversight for this contract would typically be managed by the U.S. International Development Finance Corporation's contracting officers and program managers. Accountability measures would be defined in the contract's performance work statement and service level agreements. Transparency is facilitated by the contract award data being publicly available. Inspector General jurisdiction would apply if any fraud, waste, or abuse is suspected.

Related Government Programs

IT Support Services
Computer Facilities Management
Help Desk Services
Information Technology Services

Risk Flags

Potential for cost overruns due to labor hours pricing model.
Performance risk if contractor fails to meet SLAs.
Lack of specific small business subcontracting information.

Frequently Asked Questions

What is this federal contract paying for?

U.S. International Development Finance Corporation awarded $4.2 million to TRILLION ERP NEXT GENERATION LLC. POOL A SERVICE DESK SERVICE DESK

Who is the contractor on this award?

The obligated recipient is TRILLION ERP NEXT GENERATION LLC.

Which agency awarded this contract?

Awarding agency: U.S. International Development Finance Corporation (U.S. International Development Finance Corporation).

What is the total obligated amount?

The obligated amount is $4.2 million.

What is the period of performance?

Start: 2023-05-12. End: 2026-07-06.

What is the specific scope of services included in this IT service desk contract?

The provided data indicates the contract is for 'Computer Facilities Management Services' under NAICS code 541513. This generally encompasses a range of IT support functions, including help desk operations, technical support for end-users, hardware and software troubleshooting, incident management, and potentially basic network support. However, the precise details of the service level agreements (SLAs), response times, escalation procedures, and specific technologies supported would be outlined in the contract's Performance Work Statement (PWS). Without access to the PWS, the exact scope remains generalized to IT facilities management and user support.

How does the awarded price of $4.2 million compare to similar IT service desk contracts?

Directly comparing the $4.2 million award to similar contracts is challenging without more context. Key variables include the contract's duration (approximately 3 years), the number of users supported, the complexity of the IT environment, and the specific service level agreements (SLAs) required. For instance, a contract supporting a few hundred users with basic needs will differ significantly from one supporting thousands of users with complex systems and stringent uptime requirements. Generally, government IT service desk contracts can range from hundreds of thousands to tens of millions of dollars annually, depending on these factors. The labor hours pricing model means the final cost is directly tied to the effort expended.

What are the potential risks associated with this contract for the DFC?

Potential risks include performance issues if the contractor, Trillion ERP Next Generation LLC, fails to meet the defined service level agreements (SLAs), leading to disruptions in IT services for DFC staff. There's also a risk of cost overruns if the labor hours are not efficiently managed or if the scope of work expands beyond initial expectations without proper change control. Over-reliance on a single vendor for critical IT support could also pose a risk if the contractor experiences financial instability or faces significant staffing challenges. Ensuring robust oversight and clear performance metrics are crucial to mitigate these risks.

What is the track record of Trillion ERP Next Generation LLC in performing similar government contracts?

Information regarding the specific track record of Trillion ERP Next Generation LLC in performing similar government contracts is not detailed in the provided data. A comprehensive assessment would require reviewing past performance evaluations, contract history, and any reported issues or successes on previous federal awards. Agencies typically consider past performance as a significant factor in the source selection process. Without this historical data, it's difficult to definitively gauge the contractor's reliability and capability in delivering IT service desk support.

What does the 'labor hours' contract type imply for cost control and efficiency?

A 'labor hours' contract type means that the contractor is reimbursed based on the actual hours worked by their personnel at pre-negotiated hourly rates. This implies that the cost is directly proportional to the effort expended. For cost control, it necessitates diligent monitoring of hours charged by the contractor to ensure they are reasonable and necessary for the work performed. Efficiency is encouraged if the contractor can complete tasks in fewer hours, but it can also incentivize longer task durations if oversight is lax. Clear task definitions and performance metrics are essential to manage this contract type effectively and ensure value for money.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Facilities Management Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - IT MANAGEMENT

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE

Pricing Type: LABOR HOURS (Z)

Evaluated Preference: NONE

Contractor Details

Address: 1950 ROLAND CLARKE PL, RESTON, VA, 20191

Business Categories: Category Business, Limited Liability Corporation, Minority Owned Business, Not Designated a Small Business, Partnership or Limited Liability Partnership, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Indian (Subcontinent) American Owned Business, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $7,509,270

Exercised Options: $4,199,245

Current Obligation: $4,199,245

Actual Outlays: $2,611,381

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NOT OBTAINED - WAIVED

Parent Contract

Parent Award PIID: 77344423D0016

IDV Type: IDC

Timeline