HHS awards $25M for NCI Desktop Management and User Support to DLH, LLC
Contract Overview
Contract Amount: $24,971,757 ($25.0M)
Contractor: DLH, LLC
Awarding Agency: Department of Health and Human Services
Start Date: 2024-03-20
End Date: 2026-09-19
Contract Duration: 913 days
Daily Burn Rate: $27.4K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 5
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: NCI DESKTOP MANAGEMENT AND USER SUPPORT
Place of Performance
Location: BETHESDA, MONTGOMERY County, MARYLAND, 20817
State: Maryland Government Spending
Plain-Language Summary
Department of Health and Human Services obligated $25.0 million to DLH, LLC for work described as: NCI DESKTOP MANAGEMENT AND USER SUPPORT Key points: 1. The contract is for computer facilities management services. 2. DLH, LLC is the awardee for this $25M contract. 3. The contract duration is 913 days. 4. The contract was awarded under full and open competition. 5. The primary service code is 541513.
Value Assessment
Rating: good
The award amount of $24.97 million over approximately 3 years appears reasonable for comprehensive desktop management and user support services. Benchmarking against similar IT support contracts would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, suggesting a robust price discovery process. This method typically leads to competitive pricing as multiple vendors have the opportunity to bid.
Taxpayer Impact: Competitive bidding under full and open competition generally ensures taxpayer funds are used efficiently, leading to fair market prices for the services procured.
Public Impact
Ensures continued IT support for the National Institutes of Health (NIH). Supports critical research and administrative functions at NCI. Maintains operational efficiency for NIH users. Provides essential desktop management and user assistance.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in if services are highly specialized.
- Dependence on a single vendor for critical IT infrastructure.
Positive Signals
- Awarded under full and open competition.
- Firm Fixed Price contract type can control costs.
- Experienced vendor likely to provide reliable service.
Sector Analysis
This contract falls within the IT services sector, specifically focusing on computer facilities management. Spending benchmarks for similar IT support contracts vary widely based on scope and agency size, but this award appears within a typical range for a federal agency of NIH's scale.
Small Business Impact
While this contract was awarded through full and open competition, there is no specific indication of small business participation in the provided data. Future analysis could explore subcontracting opportunities for small businesses.
Oversight & Accountability
The contract is subject to standard federal procurement oversight. The firm fixed price structure provides cost control, and the full and open competition method ensures accountability through market forces.
Related Government Programs
- Computer Facilities Management Services
- Department of Health and Human Services Contracting
- National Institutes of Health Programs
Risk Flags
- Potential for scope creep if not managed tightly.
- Reliance on vendor for critical IT functions.
- Need for ongoing performance monitoring.
- Cybersecurity risks associated with third-party IT support.
Tags
computer-facilities-management-services, department-of-health-and-human-services, md, bpa-call, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Health and Human Services awarded $25.0 million to DLH, LLC. NCI DESKTOP MANAGEMENT AND USER SUPPORT
Who is the contractor on this award?
The obligated recipient is DLH, LLC.
Which agency awarded this contract?
Awarding agency: Department of Health and Human Services (National Institutes of Health).
What is the total obligated amount?
The obligated amount is $25.0 million.
What is the period of performance?
Start: 2024-03-20. End: 2026-09-19.
What is the specific scope of 'desktop management and user support' covered by this contract?
The scope likely includes hardware and software maintenance, help desk support, network connectivity troubleshooting, user account management, and potentially device procurement and deployment. Detailed service level agreements (SLAs) within the contract would define the precise responsibilities and performance metrics.
Are there any identified risks associated with DLH, LLC's ability to perform these services effectively?
Without specific performance history or past performance reviews for DLH, LLC on similar contracts, it's difficult to assess performance risk. However, the agency's selection process under full and open competition typically includes evaluating vendor capabilities and past performance to mitigate such risks.
How does the pricing of this contract compare to industry standards for similar IT support services?
The provided data does not include detailed pricing breakdowns or labor rates. A comprehensive comparison would require analyzing the contract's specific deliverables against market research data for IT support services of comparable complexity and scale within the federal government and private sector.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Facilities Management Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - IT MANAGEMENT
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 5
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: DLH Holdings Corp
Address: 6720B ROCKLEDGE DR STE 777, BETHESDA, MD, 20817
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business
Financial Breakdown
Contract Ceiling: $58,533,942
Exercised Options: $24,971,757
Current Obligation: $24,971,757
Actual Outlays: $18,092,614
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 75N91023A00008
IDV Type: BPA
Timeline
Start Date: 2024-03-20
Current End Date: 2026-09-19
Potential End Date: 2029-03-19 00:00:00
Last Modified: 2026-04-09
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