HHS Awards $168.9M Contract for Hospital HCAHPS National Implementation to HSAG
Contract Overview
Contract Amount: $16,889,591 ($16.9M)
Contractor: Health Services Advisory Group, Inc.
Awarding Agency: Department of Health and Human Services
Start Date: 2022-08-01
End Date: 2026-07-31
Contract Duration: 1,460 days
Daily Burn Rate: $11.6K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: Healthcare
Official Description: NATIONAL IMPLEMENTATION OF HOSPITAL HCAHPS
Place of Performance
Location: PHOENIX, MARICOPA County, ARIZONA, 85016
State: Arizona Government Spending
Plain-Language Summary
Department of Health and Human Services obligated $16.9 million to HEALTH SERVICES ADVISORY GROUP, INC. for work described as: NATIONAL IMPLEMENTATION OF HOSPITAL HCAHPS Key points: 1. Contract awarded to Health Services Advisory Group, Inc. (HSAG) for national implementation of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). 2. The contract has a duration of 1460 days, ending July 31, 2026. 3. This award falls under Administrative Management and General Management Consulting Services. 4. The contract was awarded using full and open competition.
Value Assessment
Rating: good
The contract value of $168.9 million over approximately four years suggests a significant investment. Benchmarking against similar large-scale healthcare consulting and implementation contracts would be necessary for a precise value assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The use of full and open competition is a positive indicator for price discovery. This method allows multiple vendors to bid, potentially driving down costs and ensuring the government receives competitive pricing.
Taxpayer Impact: The competitive bidding process aims to ensure taxpayer funds are used efficiently for a critical healthcare program.
Public Impact
Enhances patient experience data collection nationwide. Supports quality improvement initiatives in hospitals. Provides valuable data for Medicare and Medicaid programs. Impacts hospital reimbursement and public reporting. Ensures standardized data for healthcare policy decisions.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep in national implementation.
- Reliance on a single awardee for critical data collection.
- Data security and privacy concerns for patient information.
Positive Signals
- Clear objective for national HCAHPS implementation.
- Use of full and open competition.
- Long-term contract provides stability for program execution.
Sector Analysis
This contract falls within the healthcare services sector, specifically focusing on patient experience surveys and data management. Spending in this area is crucial for quality assessment and regulatory compliance within the healthcare industry.
Small Business Impact
The data does not indicate specific provisions or set-asides for small businesses in this contract. Further analysis would be needed to determine if small businesses were involved as subcontractors or if opportunities were missed.
Oversight & Accountability
The Centers for Medicare and Medicaid Services (CMS) is responsible for overseeing this contract. Robust oversight will be critical to ensure the successful national implementation of HCAHPS and the integrity of the collected data.
Related Government Programs
- Administrative Management and General Management Consulting Services
- Department of Health and Human Services Contracting
- Centers for Medicare and Medicaid Services Programs
Risk Flags
- Potential for vendor lock-in due to specialized nature of HCAHPS implementation.
- Dependence on HSAG for critical national healthcare quality data.
- Risk of data breaches or privacy violations.
- Challenges in adapting to future healthcare policy changes.
- Ensuring equitable data collection across all patient demographics.
Tags
administrative-management-and-general-ma, department-of-health-and-human-services, az, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Health and Human Services awarded $16.9 million to HEALTH SERVICES ADVISORY GROUP, INC.. NATIONAL IMPLEMENTATION OF HOSPITAL HCAHPS
Who is the contractor on this award?
The obligated recipient is HEALTH SERVICES ADVISORY GROUP, INC..
Which agency awarded this contract?
Awarding agency: Department of Health and Human Services (Centers for Medicare and Medicaid Services).
What is the total obligated amount?
The obligated amount is $16.9 million.
What is the period of performance?
Start: 2022-08-01. End: 2026-07-31.
What is the specific methodology for national HCAHPS data collection and analysis under this contract, and how does it ensure consistency across diverse healthcare settings?
The contract likely details specific protocols for survey administration, data aggregation, and quality control measures. HSAG will be responsible for implementing these standardized procedures to ensure data comparability across all participating hospitals, regardless of their size or location. This includes training, technical support, and robust validation processes to maintain the integrity of the national HCAHPS dataset.
How will the effectiveness of the HCAHPS program be measured and reported to CMS, and what are the key performance indicators (KPIs) for HSAG?
Effectiveness will likely be measured through metrics such as survey response rates, data accuracy, timeliness of reporting, and the actionable insights derived from the HCAHPS data for quality improvement. KPIs for HSAG would include adherence to project timelines, budget management, successful deployment of survey instruments, and the generation of reliable, comprehensive reports that inform CMS policy and hospital performance evaluations.
What are the potential risks associated with the national rollout of HCAHPS, and what mitigation strategies are in place?
Risks include low hospital participation, inconsistent data quality, potential for survey fatigue among patients, and challenges in adapting to evolving healthcare landscapes. Mitigation strategies may involve strong stakeholder engagement, clear communication of benefits, robust technical assistance for hospitals, flexible survey methodologies, and continuous monitoring and feedback loops to address emerging issues promptly.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 3133 E CAMELBACK RD STE 140, PHOENIX, AZ, 85016
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business
Financial Breakdown
Contract Ceiling: $20,841,675
Exercised Options: $16,889,591
Current Obligation: $16,889,591
Actual Outlays: $14,612,712
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: GS10F0166R
IDV Type: FSS
Timeline
Start Date: 2022-08-01
Current End Date: 2026-07-31
Potential End Date: 2027-07-31 00:00:00
Last Modified: 2025-08-28
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