DHS OIG Awards $18.6M IT Support Services Task Order to NTT DATA
Contract Overview
Contract Amount: $18,664,933 ($18.7M)
Contractor: NTT Data Services Federal Government, LLC
Awarding Agency: Department of Homeland Security
Start Date: 2020-05-20
End Date: 2025-12-30
Contract Duration: 2,050 days
Daily Burn Rate: $9.1K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 3
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: THIS IS A TASK ORDER TO PROCURE INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES FOR HELPDESK, NETWORK&INFRASTRUCTURE SYSTEM ADMINISTRATION, AND ENTERPRISE APPLICATION FOR THE OIG.
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20536
Plain-Language Summary
Department of Homeland Security obligated $18.7 million to NTT DATA SERVICES FEDERAL GOVERNMENT, LLC for work described as: THIS IS A TASK ORDER TO PROCURE INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES FOR HELPDESK, NETWORK&INFRASTRUCTURE SYSTEM ADMINISTRATION, AND ENTERPRISE APPLICATION FOR THE OIG. Key points: 1. IT support services for helpdesk, network, and enterprise applications. 2. Contract awarded to NTT DATA SERVICES FEDERAL GOVERNMENT, LLC. 3. Significant duration of over 5 years (May 2020 - Dec 2025). 4. Firm Fixed Price contract type. 5. Procured under full and open competition.
Value Assessment
Rating: good
The contract is a firm fixed price delivery order, which provides cost certainty. The total award amount is $18.6 million over approximately 5.5 years. Benchmarking against similar IT support services contracts would be necessary for a more precise value assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, suggesting a robust price discovery process. This method typically leads to competitive pricing as multiple vendors have the opportunity to bid.
Taxpayer Impact: The use of full and open competition aims to ensure taxpayer funds are used efficiently by securing competitive pricing for essential IT support services.
Public Impact
Ensures continued IT support for the DHS Office of Inspector General's critical functions. Supports essential services like helpdesk and network administration. Long-term contract provides stability for service delivery. Potential for improved efficiency and effectiveness of OIG operations through reliable IT infrastructure.
Waste & Efficiency Indicators
Waste Risk Score: 75 / 10
Warning Flags
- Long contract duration could lead to potential scope creep or price increases if not managed effectively.
- Reliance on a single vendor for critical IT support services.
Positive Signals
- Awarded under full and open competition.
- Firm Fixed Price contract type provides cost predictability.
- Addresses critical IT support needs for an oversight agency.
Sector Analysis
This contract falls under Computer Systems Design Services, a broad category within the IT sector. Spending in this area is substantial across federal agencies, supporting everything from basic helpdesk functions to complex system administration and application development.
Small Business Impact
The data indicates that this contract was not awarded to a small business (sb: false). While this specific task order did not benefit small businesses, the overall federal IT procurement landscape often includes set-asides for small businesses in other contracts.
Oversight & Accountability
The contract is a delivery order under a larger contract vehicle, implying that the parent contract likely underwent initial oversight. Ongoing oversight would be managed by the Department of Homeland Security for the Office of the Inspector General.
Related Government Programs
- Computer Systems Design Services
- Department of Homeland Security Contracting
- Office of the Inspector General Programs
Risk Flags
- Long contract duration (over 5 years).
- Potential for vendor lock-in.
- Reliance on a single vendor for critical IT functions.
- Scope definition for 'Enterprise Application' support needs clarity.
Tags
computer-systems-design-services, department-of-homeland-security, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $18.7 million to NTT DATA SERVICES FEDERAL GOVERNMENT, LLC. THIS IS A TASK ORDER TO PROCURE INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES FOR HELPDESK, NETWORK&INFRASTRUCTURE SYSTEM ADMINISTRATION, AND ENTERPRISE APPLICATION FOR THE OIG.
Who is the contractor on this award?
The obligated recipient is NTT DATA SERVICES FEDERAL GOVERNMENT, LLC.
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (Office of the Inspector General).
What is the total obligated amount?
The obligated amount is $18.7 million.
What is the period of performance?
Start: 2020-05-20. End: 2025-12-30.
What is the specific scope of 'Enterprise Application' support required by the OIG?
The scope of 'Enterprise Application' support would detail the specific software systems and platforms the contractor is responsible for maintaining, updating, and troubleshooting. This could include financial systems, case management software, or internal communication platforms critical to the OIG's investigative and auditing functions.
How will the government ensure the contractor maintains competitive pricing throughout the 5.5-year contract duration?
The government can ensure competitive pricing through regular performance reviews, market research on comparable services, and potentially incorporating price adjustment clauses tied to objective metrics. Exercising options judiciously and maintaining strong contract management oversight are also key to preventing price escalation.
What are the key performance indicators (KPIs) for this IT support services contract?
Key performance indicators would likely include metrics such as helpdesk response and resolution times, network uptime percentages, system availability, and user satisfaction ratings. Specific KPIs would be defined in the Performance Work Statement (PWS) to ensure service levels meet the OIG's operational requirements.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: INFORMATION TECHNOLOGY EQUIPMENT (INCLD FIRMWARE) SOFTWARE,SUPPLIES& SUPPORT EQUIPMENT
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 3
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 2551 DULLES VIEW DR #400, HERNDON, VA, 20171
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Foreign Owned, Foreign-Owned and U.S.-Incorporated Business, Not Designated a Small Business, Special Designations
Financial Breakdown
Contract Ceiling: $19,414,933
Exercised Options: $18,664,933
Current Obligation: $18,664,933
Actual Outlays: $10,220,275
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: 47QTCK18D0028
IDV Type: GWAC
Timeline
Start Date: 2020-05-20
Current End Date: 2025-12-30
Potential End Date: 2025-12-30 00:00:00
Last Modified: 2025-11-07
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