DHS Awards $63.7M for ERO O&M Support Services to Harmonia Holdings Group

Contract Overview

Contract Amount: $63,742,010 ($63.7M)

Contractor: Harmonia Holdings Group, LLC

Awarding Agency: Department of Homeland Security

Start Date: 2021-09-27

End Date: 2027-01-31

Contract Duration: 1,952 days

Daily Burn Rate: $32.7K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 3

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: ERO O&M SUPPORT SERVICES RECOMPETE

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20536

State: District of Columbia Government Spending

Plain-Language Summary

Department of Homeland Security obligated $63.7 million to HARMONIA HOLDINGS GROUP, LLC for work described as: ERO O&M SUPPORT SERVICES RECOMPETE Key points: 1. Contract awarded to Harmonia Holdings Group, LLC for $63.7M. 2. Service category is Other Computer Related Services (NAICS 541519). 3. Contract duration is 1952 days, ending January 31, 2027. 4. Awarded under Full and Open Competition. 5. This is a Delivery Order under an existing contract.

Value Assessment

Rating: good

The contract's total value is $63.7M over approximately 5.3 years. Benchmarking against similar IT support services contracts is difficult without more specific service details, but the pricing appears within a reasonable range for comprehensive O&M support.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded through Full and Open Competition, indicating a competitive bidding process. This method generally promotes price discovery and ensures the government receives competitive pricing.

Taxpayer Impact: Taxpayers benefit from a competitive bidding process that aims to secure the best value for the services provided.

Public Impact

Ensures continued operational support for critical immigration and customs enforcement systems. Supports the Department of Homeland Security's mission. Provides employment opportunities within the IT services sector. Potential for service improvements through competitive contract performance.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for vendor lock-in if services are highly specialized.
Reliance on a single vendor for critical O&M support.
Scope creep could increase costs beyond initial estimates.

Positive Signals

Awarded under Full and Open Competition.
Clear contract duration and end date.
Firm Fixed Price contract type helps control costs.

Sector Analysis

The IT services sector, particularly support services, is a significant area of government spending. Benchmarks for O&M support vary widely based on system complexity and criticality, but this contract value is substantial for specialized IT operations.

Small Business Impact

This contract does not appear to have specific set-asides for small businesses, as indicated by 'sb': false. The prime contractor is Harmonia Holdings Group, LLC, which may or may not be a small business itself, but the award itself is not a small business set-aside.

Oversight & Accountability

The contract is a Delivery Order under an existing contract, suggesting prior oversight. The Full and Open Competition process implies a structured procurement with accountability. Further oversight would involve performance monitoring and adherence to contract terms.

Related Government Programs

Other Computer Related Services
Department of Homeland Security Contracting
U.S. Immigration and Customs Enforcement Programs

Risk Flags

Contract duration is long (over 5 years).
Single award for critical O&M support.
Potential for vendor lock-in.
Reliance on contractor performance for system availability.

Frequently Asked Questions

What is this federal contract paying for?

Department of Homeland Security awarded $63.7 million to HARMONIA HOLDINGS GROUP, LLC. ERO O&M SUPPORT SERVICES RECOMPETE

Who is the contractor on this award?

The obligated recipient is HARMONIA HOLDINGS GROUP, LLC.

Which agency awarded this contract?

Awarding agency: Department of Homeland Security (U.S. Immigration and Customs Enforcement).

What is the total obligated amount?

The obligated amount is $63.7 million.

What is the period of performance?

Start: 2021-09-27. End: 2027-01-31.

What specific IT systems does ERO O&M support, and how critical are they to DHS operations?

The ERO O&M (Operations and Maintenance) support services likely pertain to the IT infrastructure and applications used by U.S. Immigration and Customs Enforcement (ICE) for its enforcement and removal operations. These systems are critical for managing case information, tracking individuals, coordinating field operations, and ensuring national security. Without specific system names, it's hard to detail criticality, but any disruption could significantly impede ICE's ability to carry out its mission.

What are the key performance indicators (KPIs) for this contract, and how is performance measured?

Key performance indicators for O&M support services typically include system uptime, response times for issue resolution, successful implementation of updates and patches, and adherence to security protocols. Performance is usually measured through regular reporting by the contractor, government inspections, user feedback, and potentially service level agreements (SLAs) defined in the contract. The contracting officer's representative (COR) would be responsible for monitoring these KPIs.

How does the firm fixed price (FFP) structure mitigate risks associated with IT O&M services?

A Firm Fixed Price (FFP) contract structure is beneficial for IT O&M services as it shifts the risk of cost overruns to the contractor. The government agrees to pay a set price regardless of the contractor's actual costs. This encourages the contractor to manage resources efficiently and control expenses. For O&M, where scope can sometimes be predictable, FFP provides cost certainty for the government, although it might require careful initial scope definition to avoid contractor claims for unforeseen work.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services

Product/Service Code: IT AND TELECOM - PLATFORM

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 70CTD021R00000013

Offers Received: 3

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 8180 GREENSBORO DRIVE, MCLEAN, VA, 22102

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Limited Liability Corporation, Not Designated a Small Business, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $76,862,778

Exercised Options: $75,432,453

Current Obligation: $63,742,010

Actual Outlays: $52,564,056

Subaward Activity

Number of Subawards: 5

Total Subaward Amount: $18,033,917

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: W52P1J18DA062

IDV Type: IDC

Timeline