Cherokee Nation Awarded $5.5M for IT Customer Support Services by Railroad Retirement Board
Contract Overview
Contract Amount: $5,541,407 ($5.5M)
Contractor: Cherokee Nation System Solutions LLC
Awarding Agency: Railroad Retirement Board
Start Date: 2023-09-30
End Date: 2027-09-29
Contract Duration: 1,460 days
Daily Burn Rate: $3.8K/day
Competition Type: NOT AVAILABLE FOR COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: CHEROKEE NATION TO PROVIDE IT CUSTOMER SUPPORT SERVICES.
Place of Performance
Location: CHICAGO, COOK County, ILLINOIS, 60611
State: Illinois Government Spending
Plain-Language Summary
Railroad Retirement Board obligated $5.5 million to CHEROKEE NATION SYSTEM SOLUTIONS LLC for work described as: CHEROKEE NATION TO PROVIDE IT CUSTOMER SUPPORT SERVICES. Key points: 1. Contract awarded to Cherokee Nation System Solutions LLC for IT customer support. 2. The contract has a total value of $5,541,406.96. 3. The contract duration is 1460 days, ending September 29, 2027. 4. The Railroad Retirement Board is the awarding and servicing agency. 5. This contract was not available for competition.
Value Assessment
Rating: fair
The contract is a firm-fixed-price definitive contract. Pricing details are not fully available for comparison, but the total value suggests a significant investment in IT support services.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The contract was not available for competition, indicating a limited source selection. This limits price discovery and potentially leads to higher costs compared to a competitive bidding process.
Taxpayer Impact: Taxpayer funds are being used for this contract. The lack of competition may result in a less optimal price for the government.
Public Impact
Ensures continued IT customer support for the Railroad Retirement Board. Supports a specific contractor, Cherokee Nation System Solutions LLC. Potential for increased costs due to lack of competitive bidding. Long-term commitment of federal funds for IT services.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of competition
- Limited transparency on pricing
Positive Signals
- Clear scope of work
- Defined contract duration
Sector Analysis
The IT customer support sector is crucial for government operations. Benchmarks for similar contracts vary widely based on scope and complexity, but a $5.5M contract over four years for support services is substantial.
Small Business Impact
This contract was awarded to Cherokee Nation System Solutions LLC. Information regarding small business participation or subcontracting is not provided in the data.
Oversight & Accountability
The Railroad Retirement Board is responsible for oversight of this contract. The firm-fixed-price structure provides some cost control, but the limited competition warrants careful monitoring of performance and value.
Related Government Programs
- Other Computer Related Services
- Railroad Retirement Board Contracting
- Railroad Retirement Board Programs
Risk Flags
- Lack of competition limits price discovery.
- Potential for overpayment due to non-competitive award.
- Limited transparency on specific services and performance metrics.
- Long-term commitment of funds without competitive validation.
Tags
other-computer-related-services, railroad-retirement-board, il, definitive-contract, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Railroad Retirement Board awarded $5.5 million to CHEROKEE NATION SYSTEM SOLUTIONS LLC. CHEROKEE NATION TO PROVIDE IT CUSTOMER SUPPORT SERVICES.
Who is the contractor on this award?
The obligated recipient is CHEROKEE NATION SYSTEM SOLUTIONS LLC.
Which agency awarded this contract?
Awarding agency: Railroad Retirement Board (Railroad Retirement Board).
What is the total obligated amount?
The obligated amount is $5.5 million.
What is the period of performance?
Start: 2023-09-30. End: 2027-09-29.
What specific IT customer support services are being provided under this contract?
The provided data indicates the contract is for 'IT Customer Support Services' under NAICS code 541519 (Other Computer Related Services). However, the specific details of the services, such as help desk functions, technical troubleshooting, user training, or system maintenance, are not elaborated upon in this summary. Further documentation would be needed to understand the full scope of support.
What is the justification for awarding this contract on a limited/non-competitive basis?
The data explicitly states the contract was 'NOT AVAILABLE FOR COMPETITION'. The specific justification for this limitation is not provided. Typically, such justifications might include urgent needs, sole-source provider capabilities, or specific socio-economic program requirements. Without further details, it's difficult to assess the validity of the non-competitive award.
How does the per-unit cost or overall pricing compare to industry standards for similar IT support contracts?
A direct per-unit cost benchmark is not available as the data lacks specific service metrics (e.g., cost per ticket, cost per user). The total contract value of $5.54 million over approximately four years is substantial. Without detailed service level agreements and comparable market data for government IT support contracts of this nature, a definitive assessment of value for money is challenging.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER
Competition & Pricing
Extent Competed: NOT AVAILABLE FOR COMPETITION
Solicitation Procedures: ONLY ONE SOURCE
Solicitation ID: 60RRBH23R0022
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Cherokee Nation
Address: 2 W 2ND ST STE 1500-32, TULSA, OK, 74103
Business Categories: 8(a) Program Participant, Category Business, Corporate Entity Not Tax Exempt, HUBZone Firm, Limited Liability Corporation, Minority Owned Business, Native American Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Tribally Owned Firm, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $9,240,238
Exercised Options: $5,686,680
Current Obligation: $5,541,407
Actual Outlays: $3,837,729
Contract Characteristics
Multi-Year Contract: Yes
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Timeline
Start Date: 2023-09-30
Current End Date: 2027-09-29
Potential End Date: 2028-09-29 00:00:00
Last Modified: 2026-04-02
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