GSA Awards $32.6M Salesforce Software License and Services Contract to Lyme Computer Systems

Contract Overview

Contract Amount: $32,602,852 ($32.6M)

Contractor: Lyme Computer Systems, Inc.

Awarding Agency: General Services Administration

Start Date: 2026-01-10

End Date: 2027-01-09

Contract Duration: 364 days

Daily Burn Rate: $89.6K/day

Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers Received: 6

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: ONESBA SALESFORCE SOFTWARE LICENSE AND SERVICES

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20416

State: District of Columbia Government Spending

Plain-Language Summary

General Services Administration obligated $32.6 million to LYME COMPUTER SYSTEMS, INC. for work described as: ONESBA SALESFORCE SOFTWARE LICENSE AND SERVICES Key points: 1. Contract value of $32.6 million over 1 year. 2. Lyme Computer Systems, Inc. is the awardee. 3. The contract falls under 'Other Computer Related Services'. 4. Awarded by the General Services Administration (GSA). 5. The contract type is Firm Fixed Price.

Value Assessment

Rating: fair

The contract value of $32.6 million for a 1-year Salesforce license and services appears high compared to typical software licensing agreements. Benchmarking against similar GSA Schedule contracts for Salesforce or comparable CRM solutions is recommended to assess value.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES'. While full and open competition is generally positive for price discovery, the exclusion of sources may limit the competitive landscape and potentially impact the final price achieved.

Taxpayer Impact: Taxpayer funds are being used for this significant software license and services contract. Ensuring competitive pricing and effective service delivery is crucial for maximizing the value of this expenditure.

Public Impact

Federal agencies rely on Salesforce for various operational needs, impacting citizen services. This contract ensures continued access to critical software for government functions. The use of GSA schedules aims to streamline procurement and achieve better pricing. Potential for cost savings or overspending depending on service and license utilization.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

High contract value for a single year.
Potential for limited competition due to source exclusion.
Reliance on a single vendor for critical software.

Positive Signals

Awarded under full and open competition.
Firm Fixed Price contract type provides cost certainty.
Long-term contract duration (1 year) allows for planning.

Sector Analysis

This contract falls within the Information Technology sector, specifically focusing on software licensing and related services. Spending benchmarks for similar GSA Schedule contracts for enterprise software solutions like Salesforce can vary widely based on user count, modules, and support levels.

Small Business Impact

The data does not indicate if small businesses were involved in this specific award. Further analysis would be needed to determine the extent of small business participation in the supply chain or as subcontractors.

Oversight & Accountability

The General Services Administration (GSA) is responsible for overseeing this contract. GSA's Federal Acquisition Service manages numerous IT contracts, aiming for efficiency and cost-effectiveness. Oversight should focus on performance metrics and adherence to contract terms.

Related Government Programs

Other Computer Related Services
General Services Administration Contracting
Federal Acquisition Service Programs

Risk Flags

High contract value.
Potential for limited competition.
Reliance on a single vendor.
Need for detailed cost breakdown.
Ensuring effective service delivery.

Frequently Asked Questions

What is this federal contract paying for?

General Services Administration awarded $32.6 million to LYME COMPUTER SYSTEMS, INC.. ONESBA SALESFORCE SOFTWARE LICENSE AND SERVICES

Who is the contractor on this award?

The obligated recipient is LYME COMPUTER SYSTEMS, INC..

Which agency awarded this contract?

Awarding agency: General Services Administration (Federal Acquisition Service).

What is the total obligated amount?

The obligated amount is $32.6 million.

What is the period of performance?

Start: 2026-01-10. End: 2027-01-09.

What is the specific breakdown of the $32.6 million between software licenses and services, and how does this align with agency needs?

The provided data does not detail the allocation between software licenses and services. A thorough analysis would require reviewing the contract's statement of work and CLIN structure. Understanding this breakdown is crucial for assessing if the funds are appropriately distributed to meet the agency's specific Salesforce utilization requirements and support needs.

How did the exclusion of sources in the 'full and open competition' process impact the final pricing compared to a truly unrestricted competition?

The exclusion of sources, even within a full and open framework, suggests that certain potential bidders were not considered. This could limit the number of competitive offers received, potentially leading to a higher price than might have been achieved in an unrestricted competition. A post-award analysis of the bidding process and pricing is recommended.

What are the key performance indicators (KPIs) for the services component of this contract, and how will their effectiveness be measured?

The effectiveness of the services will be measured against defined Key Performance Indicators (KPIs) outlined in the contract's Statement of Work. These typically include metrics related to response times, issue resolution, system uptime, and user satisfaction. Regular performance reviews by the GSA contracting officer are essential to ensure the vendor meets these standards.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 47QACA26Q0074

Offers Received: 6

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 240 MECHANIC ST STE 301, LEBANON, NH, 03766

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $32,602,852

Exercised Options: $32,602,852

Current Obligation: $32,602,852

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: NNG15SC80B

IDV Type: GWAC

Timeline