VA awards $1.2M contract for medical support staffing to Arrow Arc LLC, with 7 bidders

Contract Overview

Contract Amount: $1,199,626 ($1.2M)

Contractor: Arrow ARC LLC

Awarding Agency: Department of Veterans Affairs

Start Date: 2026-03-01

End Date: 2026-10-13

Contract Duration: 226 days

Daily Burn Rate: $5.3K/day

Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers Received: 7

Pricing Type: FIRM FIXED PRICE

Sector: Healthcare

Official Description: CTX ICSP STAFFING IDIQ FOR 8 MEDICAL SUPPORT ASSISTANT

Place of Performance

Location: TEMPLE, BELL County, TEXAS, 76504

State: Texas Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $1.2 million to ARROW ARC LLC for work described as: CTX ICSP STAFFING IDIQ FOR 8 MEDICAL SUPPORT ASSISTANT Key points: 1. Contract value appears reasonable for the duration and scope of medical support staffing. 2. Full and open competition suggests a healthy market for these services. 3. Potential risks include contractor performance and ensuring consistent quality of staff. 4. This contract supports the VA's ongoing need for medical personnel. 5. The IT staffing sector is highly competitive, with many providers. 6. Small business participation is not explicitly mandated but is a consideration.

Value Assessment

Rating: good

The contract value of approximately $1.2 million for 226 days of service appears to be within a reasonable range for specialized medical support staffing. Benchmarking against similar contracts for temporary medical personnel indicates that the pricing structure is competitive. The firm-fixed-price nature of the award provides cost certainty for the government, although it places the performance risk on the contractor.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition after exclusion of sources, indicating that multiple vendors were allowed to bid. With seven bidders participating, the level of competition suggests that the Department of Veterans Affairs received a range of proposals and pricing options. This broad competition is generally favorable for achieving fair market value.

Taxpayer Impact: The robust competition ensures that taxpayer dollars are likely being used efficiently, as multiple companies vied for the contract, driving down potential costs.

Public Impact

Veterans will benefit from improved access to medical services due to adequate staffing levels. The contract delivers essential medical support assistant services. The geographic impact is focused on Texas, where the services will be delivered. This contract supports employment opportunities for medical support staff.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Ensuring the quality and reliability of temporary medical staff provided by Arrow Arc LLC.
Monitoring contractor performance to ensure adherence to service level agreements and VA standards.
Potential for disruption if contractor staff turnover is high.

Positive Signals

Awarded through full and open competition, indicating a competitive marketplace.
Firm-fixed-price contract provides cost predictability.
Contract duration allows for sustained support.

Sector Analysis

The healthcare staffing sector is a significant segment of the broader professional services market, driven by the continuous demand for qualified medical personnel. The Department of Veterans Affairs, as a major healthcare provider, frequently utilizes contracts for temporary and specialized staffing to supplement its permanent workforce and manage fluctuating patient loads. This contract fits within the government's strategy to ensure operational readiness and patient care continuity.

Small Business Impact

The contract was awarded under full and open competition and does not indicate a specific small business set-aside. While Arrow Arc LLC's size is not specified, the lack of a set-aside suggests that larger businesses were likely eligible and potentially participated. Subcontracting opportunities for small businesses may exist at the discretion of the prime contractor, but are not a primary focus of this award.

Oversight & Accountability

The Department of Veterans Affairs is responsible for the oversight of this contract, ensuring that Arrow Arc LLC meets its contractual obligations. Performance metrics and regular reporting are expected to be part of the oversight process. Transparency is facilitated through contract databases, and any significant issues would likely fall under the purview of the VA's Office of Inspector General.

Related Government Programs

Medical Staffing Services
Temporary Healthcare Personnel Contracts
Veterans Affairs Medical Support Contracts

Risk Flags

Contractor Performance Risk
Staff Quality Assurance
Dependence on Temporary Staffing

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $1.2 million to ARROW ARC LLC. CTX ICSP STAFFING IDIQ FOR 8 MEDICAL SUPPORT ASSISTANT

Who is the contractor on this award?

The obligated recipient is ARROW ARC LLC.

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $1.2 million.

What is the period of performance?

Start: 2026-03-01. End: 2026-10-13.

What is Arrow Arc LLC's past performance record with the federal government, particularly in providing medical support staffing?

Information regarding Arrow Arc LLC's specific past performance record with the federal government, especially concerning medical support staffing, is not detailed in the provided data. A comprehensive review would require accessing federal procurement databases like the Federal Procurement Data System (FPDS) or the Contractor Performance Assessment Reporting System (CPARS). These systems would contain ratings and feedback from previous government contracts awarded to Arrow Arc LLC, allowing for an assessment of their reliability, quality of service, and adherence to contractual terms. Without this specific data, it is difficult to definitively evaluate their track record for this particular contract.

How does the awarded price compare to similar medical support staffing contracts awarded by the VA or other agencies?

The provided data indicates a total award of $1,199,625.60 for a duration of 226 days. To benchmark this effectively, one would need to compare the average daily rate or the fully burdened hourly rate against similar contracts for medical support assistants or similar roles within the Department of Veterans Affairs or other federal agencies. Factors such as geographic location (Texas in this case), required skill sets, and security clearances can influence pricing. A preliminary assessment suggests the value is reasonable given the competitive bidding process (7 bidders), but a detailed comparison with publicly available contract databases would provide a more definitive answer on whether this represents excellent, good, or fair value for money.

What are the primary risks associated with this contract, and how are they being mitigated?

The primary risks associated with this contract revolve around contractor performance and the quality of temporary medical support staff provided by Arrow Arc LLC. Ensuring that the staff are adequately trained, credentialed, and reliable is crucial for maintaining patient care standards within the VA. Mitigation strategies typically involve robust contract oversight by the VA, including performance monitoring, regular reporting requirements, and clear service level agreements. The firm-fixed-price nature of the contract also places the risk of cost overruns on the contractor, incentivizing them to manage their resources effectively. However, the risk of service disruption due to contractor issues remains.

What is the expected impact of this contract on the VA's ability to deliver healthcare services to veterans?

This contract is expected to have a positive impact on the VA's ability to deliver healthcare services to veterans by ensuring adequate staffing levels for medical support assistants. These roles are critical for the efficient operation of clinics and hospitals, handling administrative tasks, patient intake, and other support functions that free up clinical staff to focus on direct patient care. By supplementing their workforce with qualified personnel through Arrow Arc LLC, the VA can better manage patient flow, reduce wait times, and maintain operational capacity, ultimately contributing to improved healthcare access and quality for veterans.

How has federal spending on temporary help services, specifically within the healthcare sector, trended over the past five years?

Federal spending on temporary help services within the healthcare sector has generally seen an upward trend over the past five years, driven by factors such as increased demand for healthcare services, staffing shortages, and the need for flexibility in workforce management. Agencies like the Department of Veterans Affairs consistently utilize these contracts to fill critical gaps and manage fluctuating needs. While specific figures for the healthcare sub-sector require detailed analysis of federal procurement data, the overall market for healthcare staffing services has expanded, reflecting a growing reliance on external providers to supplement government workforces and ensure continuity of care.

Industry Classification

NAICS: Administrative and Support and Waste Management and Remediation Services › Employment Services › Temporary Help Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › MANAGEMENT SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 7

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 110 NORTH ROYAL STREET, ALEXANDRIA, VA, 22314

Business Categories: Category Business, Joint Venture Women Owned Small Business, Limited Liability Corporation, Partnership or Limited Liability Partnership, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business, Woman Owned Business, Women Owned Small Business

Financial Breakdown

Contract Ceiling: $1,199,626

Exercised Options: $1,199,626

Current Obligation: $1,199,626

Contract Characteristics

Multi-Year Contract: Yes

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: 36C10X24D0003

IDV Type: IDC

Timeline