State Dept. Awards $34.7M ServiceNow Contract to Thundercat Technology, LLC
Contract Overview
Contract Amount: $34,719,005 ($34.7M)
Contractor: Thundercat Technology, LLC
Awarding Agency: Department of State
Start Date: 2023-06-30
End Date: 2024-06-29
Contract Duration: 365 days
Daily Burn Rate: $95.1K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 4
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: ENTERPRISE SERVICENOW PRODUCTS
Place of Performance
Location: RESTON, FAIRFAX County, VIRGINIA, 20191
State: Virginia Government Spending
Plain-Language Summary
Department of State obligated $34.7 million to THUNDERCAT TECHNOLOGY, LLC for work described as: ENTERPRISE SERVICENOW PRODUCTS Key points: 1. Significant award for enterprise ServiceNow products. 2. Thundercat Technology, LLC is the sole awardee. 3. Contract falls under Other Computer Related Services NAICS code. 4. Awarded by the Department of State. 5. Firm Fixed Price contract type.
Value Assessment
Rating: fair
The contract value of $34.7M for a one-year term appears high for enterprise software licensing and support. Benchmarking against similar large-scale ServiceNow deployments is needed to assess value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition after exclusion of sources, suggesting a competitive process. However, the specific details of the exclusion and competition are not provided, which could impact price discovery.
Taxpayer Impact: Taxpayer funds are being used for enterprise software solutions, necessitating careful oversight to ensure cost-effectiveness and value for money.
Public Impact
Enhances Department of State's IT infrastructure with ServiceNow capabilities. Supports critical government operations through enterprise service management. Potential for improved efficiency and service delivery within the agency.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- High contract value for a single vendor.
- Limited insight into specific ServiceNow modules/services procured.
- Potential for vendor lock-in with enterprise solutions.
Positive Signals
- Awarded via full and open competition.
- Supports critical government functions.
- Firm Fixed Price contract provides cost certainty.
Sector Analysis
This contract falls within the IT services sector, specifically focusing on enterprise software solutions like ServiceNow. Spending benchmarks for similar government IT contracts vary widely based on scope and complexity, but large enterprise software deals often represent significant investments.
Small Business Impact
The data does not indicate any specific set-asides for small businesses. The prime contractor, Thundercat Technology, LLC, is a large business, suggesting limited direct opportunities for small businesses through this prime award.
Oversight & Accountability
The Department of State is responsible for oversight of this contract. Standard government procurement regulations and contract management practices should be in place to ensure performance and financial accountability.
Related Government Programs
- Other Computer Related Services
- Department of State Contracting
- Department of State Programs
Risk Flags
- High dollar value for a single vendor.
- Potential for vendor lock-in.
- Limited transparency on specific services procured.
- Need for detailed value-for-money assessment.
Tags
other-computer-related-services, department-of-state, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of State awarded $34.7 million to THUNDERCAT TECHNOLOGY, LLC. ENTERPRISE SERVICENOW PRODUCTS
Who is the contractor on this award?
The obligated recipient is THUNDERCAT TECHNOLOGY, LLC.
Which agency awarded this contract?
Awarding agency: Department of State (Department of State).
What is the total obligated amount?
The obligated amount is $34.7 million.
What is the period of performance?
Start: 2023-06-30. End: 2024-06-29.
What specific ServiceNow modules and services are included in this $34.7M award, and how do they align with the Department of State's strategic IT goals?
The provided data does not specify the exact ServiceNow modules or services procured. Understanding the specific functionalities (e.g., ITSM, ITOM, HRSD, SecOps) is crucial to assess alignment with the Department of State's strategic IT objectives and to determine if the investment is justified by the expected operational benefits and efficiencies.
Given the 'full and open competition after exclusion of sources' method, what were the specific reasons for excluding other potential sources, and how did this impact the final pricing?
The rationale behind excluding specific sources in a 'full and open competition after exclusion of sources' award is typically documented in the procurement file. Understanding these exclusions is vital to ensure the competition was truly robust and that the final pricing reflects fair market value, rather than being influenced by an artificially limited pool of bidders.
How will the effectiveness and value for money of this ServiceNow implementation be measured and evaluated by the Department of State over the contract period?
Effective measurement requires clearly defined Key Performance Indicators (KPIs) tied to the specific ServiceNow modules and intended outcomes. The Department of State should establish metrics related to service delivery improvements, cost savings, user adoption rates, and system performance. Regular performance reviews and post-implementation assessments are necessary to validate the value and effectiveness of the investment.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 4
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Thundercat Technology LLC
Address: 1925 ISAAC NEWTON SQ STE 180, RESTON, VA, 20190
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Limited Liability Corporation, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $172,610,683
Exercised Options: $34,719,005
Current Obligation: $34,719,005
Actual Outlays: $34,704,456
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: NNG15SD26B
IDV Type: GWAC
Timeline
Start Date: 2023-06-30
Current End Date: 2024-06-29
Potential End Date: 2028-06-30 00:00:00
Last Modified: 2024-03-29
More Contracts from Thundercat Technology, LLC
- Intersystems Software Updates and Technical Assistance — $222.0M (Department of Veterans Affairs)
- Internet Operations Management — $139.2M (Department of Defense)
- Itau/Swm/Renew Software Maintenance for Ca/Broadcom Software — $71.6M (Department of Justice)
- Palo Alto Networks Enterprise License Agreement (ELA) for the National Nuclear Security Administration (nnsa) — $58.3M (Department of Energy)
- Nasa Sewp Award of Talent Management System 2.0 Sustainment Services — $51.3M (Department of Veterans Affairs)
Other Department of State Contracts
- Care Logistical Support Services - Clss — $2.3B (Xator LLC)
- Task Order to Provide Project Management Support, Transition Support, Engineering and Design Support, Securing the Infrastructure Support and O&M Support for the Department's IT Consolidation Program — $2.1B (Science Applications International Corporation)
- Global Security Engineering&supply Chain Services — $1.5B (General Dynamics Information Technology, Inc.)
- Slmaqm04c0030 — $1.2B (Dyncorp International LLC)
- THE Purpose of This Action IS to Establish a NEW Contract With General Dynamics Information Technology for Global Supply Chain Management, Logistics and Technology Development Services to Support the Department of State. the Initial Funding Associated With This Contract IS $22,304,578.00. the Overall Contract Value IS $2,200,000,000.00 — $1.2B (General Dynamics Information Technology, Inc.)