Interior Dept Awards $5M+ for CSC Helpdesk Services to MAKPAR-NUAXIS JV LLC

Contract Overview

Contract Amount: $5,025,950 ($5.0M)

Contractor: Makpar-Nuaxis JV LLC

Awarding Agency: Department of the Interior

Start Date: 2024-09-24

End Date: 2026-11-15

Contract Duration: 782 days

Daily Burn Rate: $6.4K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 5

Pricing Type: LABOR HOURS

Sector: IT

Official Description: CUSTOMER SUPPORT CENTER (CSC) HELPDESK SUPPORT SERVICES

Place of Performance

Location: CENTREVILLE, FAIRFAX County, VIRGINIA, 20120

State: Virginia Government Spending

Plain-Language Summary

Department of the Interior obligated $5.0 million to MAKPAR-NUAXIS JV LLC for work described as: CUSTOMER SUPPORT CENTER (CSC) HELPDESK SUPPORT SERVICES Key points: 1. Contract awarded to MAKPAR-NUAXIS JV LLC for $5.03M. 2. Services include helpdesk support for the Customer Support Center. 3. The contract is a delivery order under a larger award. 4. The period of performance spans from September 2024 to November 2026. 5. NAICS code 541519 indicates 'Other Computer Related Services'.

Value Assessment

Rating: fair

The contract value of $5.03M for approximately 2.5 years of service appears reasonable for IT helpdesk support. Benchmarking against similar government contracts for comparable services would provide a more definitive assessment of value.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, suggesting a competitive bidding process. This method generally leads to better price discovery and potentially lower costs for the government.

Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for necessary IT support services.

Public Impact

Ensures continued IT support for the Department of the Interior's Customer Support Center. Supports agency operations by maintaining helpdesk functionality. Provides employment opportunities within the IT services sector. The contract duration allows for stable service delivery.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Lack of specific performance metrics in provided data.
Potential for cost overruns if labor hours exceed estimates.
Dependence on a single joint venture for critical support.

Positive Signals

Awarded under full and open competition.
Clear period of performance defined.
Supports essential agency functions.

Sector Analysis

The IT services sector, particularly helpdesk and computer-related services, is a significant area of government spending. Benchmarks for similar contracts vary widely based on scope, duration, and service level agreements.

Small Business Impact

The data indicates the awardee is a joint venture (MAKPAR-NUAXIS JV LLC). Further analysis would be needed to determine the extent of small business participation within this joint venture.

Oversight & Accountability

Oversight will be crucial to ensure MAKPAR-NUAXIS JV LLC meets performance expectations and delivers services within budget. The Department of the Interior's contracting officers are responsible for monitoring contract performance.

Related Government Programs

Other Computer Related Services
Department of the Interior Contracting
Departmental Offices Programs

Risk Flags

Potential for cost overruns if labor hours are underestimated.
Lack of specific performance metrics in the provided data.
Dependence on a single contractor for critical support.
Need for detailed benchmarking of hourly labor rates.

Frequently Asked Questions

What is this federal contract paying for?

Department of the Interior awarded $5.0 million to MAKPAR-NUAXIS JV LLC. CUSTOMER SUPPORT CENTER (CSC) HELPDESK SUPPORT SERVICES

Who is the contractor on this award?

The obligated recipient is MAKPAR-NUAXIS JV LLC.

Which agency awarded this contract?

Awarding agency: Department of the Interior (Departmental Offices).

What is the total obligated amount?

The obligated amount is $5.0 million.

What is the period of performance?

Start: 2024-09-24. End: 2026-11-15.

What is the estimated hourly rate for the labor hours being purchased, and how does it compare to market rates for similar IT helpdesk services?

The provided data does not specify the estimated hourly rate. To assess value, this rate would need to be calculated by dividing the total contract value by the total estimated labor hours. This calculated rate should then be benchmarked against industry standards and rates paid for similar government contracts to determine if it represents a fair and reasonable price.

What are the key performance indicators (KPIs) for this contract, and what are the penalties or remedies for failing to meet them?

The provided data does not include specific Key Performance Indicators (KPIs) or details on remedies for non-performance. Effective oversight requires clearly defined KPIs related to response times, resolution rates, and customer satisfaction. Without this information, assessing the risk of service failure and its impact is difficult.

How will the Department of the Interior ensure the effectiveness of the helpdesk services and measure customer satisfaction throughout the contract period?

Effectiveness will likely be measured through regular performance reviews, analysis of helpdesk ticket data (e.g., resolution times, first-call resolution rates), and potentially customer satisfaction surveys. The contracting officer's representative (COR) plays a key role in monitoring service delivery and providing feedback to the contractor.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 140D0424Q0049

Offers Received: 5

Pricing Type: LABOR HOURS (Z)

Evaluated Preference: NONE

Contractor Details

Address: 5115 GRANDE FOREST CT, CENTREVILLE, VA, 20120

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Economically Disadvantaged Women Owned Small Business, Joint Venture Economically Disadvantaged Women Owned Small Business, Joint Venture Women Owned Small Business, Limited Liability Corporation, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Indian (Subcontinent) American Owned Business, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business

Financial Breakdown

Contract Ceiling: $14,579,562

Exercised Options: $5,129,857

Current Obligation: $5,025,950

Actual Outlays: $2,596,456

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: 47QTCA22D002L

IDV Type: FSS

Timeline