Commerce Awards $2M for Digital Experience Management, Competition Limited by Source Exclusion
Contract Overview
Contract Amount: $2,016,023 ($2.0M)
Contractor: Anacapa Micro Products, Inc.
Awarding Agency: Department of Commerce
Start Date: 2025-03-10
End Date: 2026-12-31
Contract Duration: 661 days
Daily Burn Rate: $3.0K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 2
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: NETSKOPE PROACTIVE DIGITAL EXPERIENCE MANAGEMENT (P-DEM) AND PREMIUM PLUS SUPPORT
Place of Performance
Location: VENTURA, VENTURA County, CALIFORNIA, 93006
Plain-Language Summary
Department of Commerce obligated $2.0 million to ANACAPA MICRO PRODUCTS, INC. for work described as: NETSKOPE PROACTIVE DIGITAL EXPERIENCE MANAGEMENT (P-DEM) AND PREMIUM PLUS SUPPORT Key points: 1. Spending focuses on digital experience management and premium support services. 2. The contract value is $2,002,602.60. 3. Competition was conducted under 'Full and Open Competition After Exclusion of Sources'. 4. The primary sector is IT services, specifically 'Other Computer Related Services'. 5. The contract is firm-fixed-price, indicating predictable costs.
Value Assessment
Rating: fair
The contract value of $2,002,602.60 for a period of approximately 2 years appears reasonable for specialized digital experience management software and support. Benchmarking against similar contracts for advanced IT services is difficult without more granular data on service scope.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The procurement method 'Full and Open Competition After Exclusion of Sources' suggests that while competition was sought, specific sources were excluded, potentially limiting the breadth of competition and price discovery. This method requires justification to ensure fairness and value.
Taxpayer Impact: Taxpayer funds are being used for essential IT infrastructure and support. The limited competition raises questions about whether the best possible price was achieved for the government.
Public Impact
Ensures continued operation and performance of critical digital services for the USPTO. Supports the U.S. Patent and Trademark Office's mission by maintaining robust digital platforms. Potential for improved user experience and efficiency through proactive digital management.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition due to source exclusion.
- Lack of detailed service scope for precise benchmarking.
- Potential for vendor lock-in with specialized support.
Positive Signals
- Firm-fixed-price contract provides cost certainty.
- Focus on proactive digital experience management suggests a strategic approach to IT.
- Contract duration aligns with operational needs.
Sector Analysis
The U.S. Patent and Trademark Office operates within the broader IT services sector. Spending on digital experience management and premium support is common for agencies reliant on complex digital platforms. Benchmarks for 'Other Computer Related Services' (NAICS 541519) vary widely based on specialization.
Small Business Impact
The data does not indicate if small businesses were involved in this procurement, either as prime contractors or subcontractors. Further analysis would be needed to determine the extent of small business participation.
Oversight & Accountability
Oversight will be crucial to ensure the vendor delivers on the 'Premium Plus Support' and 'Proactive Digital Experience Management' aspects as defined in the contract. The USPTO should monitor performance metrics closely to ensure value for money.
Related Government Programs
- Other Computer Related Services
- Department of Commerce Contracting
- U.S. Patent and Trademark Office Programs
Risk Flags
- Limited competition may result in suboptimal pricing.
- Lack of transparency regarding source exclusion criteria.
- Potential for vendor lock-in with specialized support services.
- Reliance on a single vendor for critical digital experience management.
Tags
other-computer-related-services, department-of-commerce, ca, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Commerce awarded $2.0 million to ANACAPA MICRO PRODUCTS, INC.. NETSKOPE PROACTIVE DIGITAL EXPERIENCE MANAGEMENT (P-DEM) AND PREMIUM PLUS SUPPORT
Who is the contractor on this award?
The obligated recipient is ANACAPA MICRO PRODUCTS, INC..
Which agency awarded this contract?
Awarding agency: Department of Commerce (U.S. Patent and Trademark Office).
What is the total obligated amount?
The obligated amount is $2.0 million.
What is the period of performance?
Start: 2025-03-10. End: 2026-12-31.
What specific criteria led to the exclusion of certain sources in this 'Full and Open Competition After Exclusion of Sources' procurement, and how did this impact the final price?
The justification for excluding specific sources is not provided in the data. Typically, such exclusions are based on technical requirements, past performance, or unique capabilities. Without this information, it's difficult to definitively assess the price impact. However, limiting the pool of potential bidders can sometimes lead to higher prices if the remaining competitors face less pressure to offer the most competitive rates.
How does the 'Premium Plus Support' component of this contract differ from standard support, and what is the value proposition for this enhanced service?
Premium Plus Support likely entails faster response times, dedicated account management, proactive monitoring, and potentially advanced troubleshooting or engineering support beyond standard service level agreements. The value proposition lies in minimizing downtime, ensuring optimal performance of critical digital systems, and providing rapid resolution to complex issues, thereby safeguarding the operational continuity and efficiency of the USPTO's digital services.
What are the key performance indicators (KPIs) being used to measure the effectiveness of the NETSKOPE P-DEM solution and the premium support?
Key performance indicators would likely include metrics such as system uptime, application performance scores, user experience ratings, incident resolution times, and the number of proactive issues identified and resolved before impacting users. The effectiveness of the P-DEM solution would be measured by its ability to predict and prevent performance degradation, while premium support effectiveness would be gauged by adherence to SLAs and customer satisfaction.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - NETWORK
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 2
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Anacapa Micro Products Inc.
Address: 1901 SOLAR DR STE 150, OXNARD, CA, 93036
Business Categories: Category Business, Corporate Entity Not Tax Exempt, HUBZone Firm, Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $2,016,023
Exercised Options: $2,016,023
Current Obligation: $2,016,023
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: NNG15SD64B
IDV Type: GWAC
Timeline
Start Date: 2025-03-10
Current End Date: 2026-12-31
Potential End Date: 2028-12-31 00:00:00
Last Modified: 2026-03-26
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