USDA Forest Service awards $13M for Enterprise SharePoint Support to Glacier Technologies LLC
Contract Overview
Contract Amount: $13,003,460 ($13.0M)
Contractor: Glacier Technologies LLC
Awarding Agency: Department of Agriculture
Start Date: 2021-11-01
End Date: 2026-10-31
Contract Duration: 1,825 days
Daily Burn Rate: $7.1K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: ENTERPRISE PROGRAM SHAREPOINT SUPPORT SERVICES
Place of Performance
Location: EL PASO, EL PASO County, TEXAS, 79925
State: Texas Government Spending
Plain-Language Summary
Department of Agriculture obligated $13.0 million to GLACIER TECHNOLOGIES LLC for work described as: ENTERPRISE PROGRAM SHAREPOINT SUPPORT SERVICES Key points: 1. Contract awarded via BPA Call under full and open competition. 2. Services include 'Other Computer Related Services' (NAICS 541519). 3. Firm Fixed Price contract type. 4. Duration of 1825 days (5 years).
Value Assessment
Rating: fair
The contract value of $13,003,459.97 over five years averages to approximately $2.6M annually. Benchmarking against similar IT support contracts is difficult without more specific service details, but this appears to be within a reasonable range for enterprise-level support.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition via a Blanket Purchase Agreement (BPA) Call. This method generally promotes competitive pricing and allows for a wide range of potential contractors to bid, leading to better price discovery.
Taxpayer Impact: The use of full and open competition is intended to ensure taxpayer funds are used efficiently by fostering a competitive environment that drives down costs.
Public Impact
Ensures continued operation and support for critical USDA Forest Service SharePoint infrastructure. Supports agency-wide collaboration and document management capabilities. Potential for improved efficiency in data sharing and project management for the Forest Service.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics or KPIs in provided data.
- Potential for vendor lock-in if not managed carefully.
- Reliance on a single vendor for critical IT infrastructure support.
Positive Signals
- Awarded through a competitive process.
- Firm Fixed Price contract limits cost overrun risk.
- Long-term contract provides stability for service delivery.
Sector Analysis
The IT services sector is highly competitive. Spending on IT support services for government agencies is substantial, with benchmarks varying widely based on the complexity and scope of services. This contract falls within the typical range for enterprise-level IT support.
Small Business Impact
The data indicates that the prime contractor, Glacier Technologies LLC, is not a small business. Further analysis would be needed to determine if any subcontracting opportunities exist for small businesses within this contract.
Oversight & Accountability
The contract was awarded via a BPA Call, suggesting it may fall under a larger existing procurement vehicle with its own oversight mechanisms. However, specific oversight details for this individual call are not provided.
Related Government Programs
- Other Computer Related Services
- Department of Agriculture Contracting
- Forest Service Programs
Risk Flags
- Lack of detailed service scope.
- No explicit mention of performance metrics.
- Prime contractor is not a small business.
- Potential for vendor lock-in.
Tags
other-computer-related-services, department-of-agriculture, tx, bpa-call, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Agriculture awarded $13.0 million to GLACIER TECHNOLOGIES LLC. ENTERPRISE PROGRAM SHAREPOINT SUPPORT SERVICES
Who is the contractor on this award?
The obligated recipient is GLACIER TECHNOLOGIES LLC.
Which agency awarded this contract?
Awarding agency: Department of Agriculture (Forest Service).
What is the total obligated amount?
The obligated amount is $13.0 million.
What is the period of performance?
Start: 2021-11-01. End: 2026-10-31.
What specific services are included under 'Other Computer Related Services' for SharePoint support, and how do they align with the Forest Service's operational needs?
The provided data lacks granular detail on the specific services encompassed by 'Other Computer Related Services' for SharePoint. Typically, this could include system administration, maintenance, troubleshooting, user support, and potentially custom development or integration. A thorough review of the Statement of Work (SOW) is necessary to confirm alignment with the Forest Service's unique operational requirements and to ensure the scope adequately addresses their needs for collaboration, document management, and workflow automation.
What is the benchmarked cost per user or per service hour for similar enterprise SharePoint support contracts, and how does Glacier Technologies LLC's pricing compare?
Without access to the specific service deliverables and pricing structure within the contract's Statement of Work, a precise per-unit cost benchmark is not feasible. General industry benchmarks for enterprise SharePoint support can range significantly based on factors like included services (e.g., basic maintenance vs. advanced customization), service level agreements (SLAs), and geographic location. A comparative analysis would require detailed pricing information from Glacier Technologies LLC and comparable government or commercial contracts.
What are the key performance indicators (KPIs) and service level agreements (SLAs) in place to measure the effectiveness and efficiency of Glacier Technologies LLC's support?
The provided data does not specify the key performance indicators (KPIs) or service level agreements (SLAs) associated with this contract. Effective oversight requires clearly defined metrics for uptime, response times, resolution times, and user satisfaction. The Forest Service should have these documented in the contract's SOW to ensure accountability and measure the contractor's performance against established standards for delivering reliable and efficient SharePoint support.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - DELIVERY
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 1240BE21Q0126
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Bristol BAY Native Corporation
Address: 1200 GOLDEN KEY CIRCLE STE 400, EL PASO, TX, 79925
Business Categories: Alaskan Native Corporation Owned Firm, American Indian Owned Business, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Native American Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $13,112,320
Exercised Options: $13,003,460
Current Obligation: $13,003,460
Actual Outlays: $10,769,927
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 12760420A0009
IDV Type: BPA
Timeline
Start Date: 2021-11-01
Current End Date: 2026-10-31
Potential End Date: 2026-10-31 00:00:00
Last Modified: 2025-09-09
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