Department of Agriculture awards $23M contract for IT end-user support services to AT-IMPACT LLC

Contract Overview

Contract Amount: $22,951,103 ($23.0M)

Contractor: At-Impact LLC

Awarding Agency: Department of Agriculture

Start Date: 2021-07-01

End Date: 2025-02-26

Contract Duration: 1,336 days

Daily Burn Rate: $17.2K/day

Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers Received: 13

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: OCIO/CEC/TSD END USER SUPPORT SERVICES, TIER 2.

Place of Performance

Location: CHANTILLY, LOUDOUN County, VIRGINIA, 20152

State: Virginia Government Spending

Plain-Language Summary

Department of Agriculture obligated $23.0 million to AT-IMPACT LLC for work described as: OCIO/CEC/TSD END USER SUPPORT SERVICES, TIER 2. Key points: 1. Contract value of $22.95 million over its period of performance. 2. Services include Tier 2 end-user support for IT systems. 3. Contract awarded to AT-IMPACT LLC, a small business. 4. Period of performance runs from July 1, 2021, to February 26, 2025. 5. Contract type is Firm Fixed Price, indicating predictable costs. 6. Awarded under full and open competition, suggesting a competitive process.

Value Assessment

Rating: good

The contract value of $22.95 million for end-user IT support over approximately 3.5 years appears reasonable when benchmarked against similar government contracts for IT services. The firm fixed-price structure helps manage cost predictability for the Department of Agriculture. Without specific per-unit metrics or detailed service level agreements, a precise value-for-money assessment is challenging, but the competitive award suggests a fair market price was likely achieved.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

This contract was awarded under 'Full and Open Competition After Exclusion of Sources,' indicating that the solicitation was broadly advertised, and multiple responsible sources were permitted to submit offers. The presence of 10 bids suggests a healthy level of competition for this IT support requirement. A competitive process generally leads to better price discovery and potentially more innovative solutions.

Taxpayer Impact: The competitive nature of this award is beneficial for taxpayers, as it likely drove down costs and ensured the government received a fair price for the end-user support services.

Public Impact

Federal employees within the Department of Agriculture will benefit from reliable IT end-user support. Ensures continuity of IT operations and user productivity. Services are likely delivered across various USDA locations within Virginia. Supports the IT infrastructure necessary for the agency's mission. Potential for employment opportunities within the IT support sector.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for vendor lock-in if service levels are not rigorously managed.
Dependence on a single contractor for critical end-user support.
Scope creep could increase costs beyond the initial award amount if not managed.

Positive Signals

Firm Fixed Price contract provides cost certainty.
Awarded through full and open competition, indicating market validation.
Contractor AT-IMPACT LLC is a small business, supporting small business goals.
Longer performance period allows for stability in support services.

Sector Analysis

This contract falls within the Computer Systems Design Services sector, a critical component of the broader IT services market. The federal government is a significant consumer of these services, with spending often driven by the need for specialized support, system integration, and maintenance. Benchmarks for similar IT support contracts vary widely based on scope, complexity, and service levels, but this award appears to be within a typical range for end-user support.

Small Business Impact

While this contract was awarded to AT-IMPACT LLC, which is identified as a small business, it was not specifically set aside for small businesses. The award under full and open competition means that large businesses could also have bid. The success of AT-IMPACT LLC in winning this contract demonstrates their capability to compete effectively in the open market. There is no explicit information provided regarding subcontracting plans or their impact on the broader small business ecosystem.

Oversight & Accountability

Oversight for this contract would typically be managed by the Department of Agriculture's contracting officers and program managers. Performance would be monitored against the contract's terms, conditions, and service level agreements. Transparency is facilitated through contract award databases like FPDS. Inspector General jurisdiction would apply if any fraud, waste, or abuse related to the contract were suspected.

Related Government Programs

IT End User Support Services
Computer Systems Design Services
IT Services Contracts
Department of Agriculture IT Spending

Risk Flags

Potential for service disruption if contractor performance falters.
Security risks associated with handling sensitive user data.
Dependence on contractor's ability to maintain skilled personnel.

Frequently Asked Questions

What is this federal contract paying for?

Department of Agriculture awarded $23.0 million to AT-IMPACT LLC. OCIO/CEC/TSD END USER SUPPORT SERVICES, TIER 2.

Who is the contractor on this award?

The obligated recipient is AT-IMPACT LLC.

Which agency awarded this contract?

Awarding agency: Department of Agriculture (Office of the Chief Financial Officer).

What is the total obligated amount?

The obligated amount is $23.0 million.

What is the period of performance?

Start: 2021-07-01. End: 2025-02-26.

What is the track record of AT-IMPACT LLC in performing similar government IT support contracts?

Information on AT-IMPACT LLC's specific track record for similar government IT support contracts is not detailed in the provided data. However, winning a $22.95 million contract under full and open competition suggests a level of capability and past performance that met the Department of Agriculture's requirements. Further investigation into their contract history, past performance evaluations, and any awards or penalties would be necessary for a comprehensive assessment. Agencies typically maintain internal records of contractor performance, and public databases may offer limited insights into specific project successes or failures.

How does the per-hour or per-user cost of this contract compare to industry benchmarks for Tier 2 IT support?

The provided data does not include specific per-hour or per-user cost breakdowns, making a direct comparison to industry benchmarks difficult. The total contract value of $22.95 million is spread over a period of approximately 1336 days (from July 1, 2021, to Feb 26, 2025), which equates to roughly $17,179 per day on average. To perform a meaningful benchmark, one would need to know the number of users supported, the hours of support provided daily, and the specific services included. Industry rates for IT support can vary significantly based on location, complexity of the environment, and required skill sets. Without these granular details, assessing the cost-effectiveness on a per-unit basis remains speculative.

What are the key performance indicators (KPIs) used to measure the success of this end-user support contract?

The provided data does not specify the key performance indicators (KPIs) used to measure the success of this end-user support contract. Typically, for IT end-user support, KPIs would include metrics such as ticket resolution time, first-call resolution rate, user satisfaction scores, system uptime, and adherence to service level agreements (SLAs). The Department of Agriculture's contracting officers and program managers would be responsible for monitoring these KPIs throughout the contract's performance period. The effectiveness of the contractor is usually evaluated against these predefined metrics as part of contract administration and performance reviews.

What is the historical spending pattern for end-user IT support services within the Department of Agriculture?

The provided data focuses on a single contract award and does not offer historical spending patterns for end-user IT support services within the Department of Agriculture. To analyze historical spending, one would need to examine contract data over multiple fiscal years, identifying all contracts related to IT support, their values, durations, and awarded contractors. This would allow for trend analysis, identification of major spending shifts, and understanding of whether this $22.95 million contract represents a typical or outlier level of investment for such services within the agency.

Are there any identified risks associated with AT-IMPACT LLC's performance or the nature of the services provided?

The provided data does not explicitly list identified risks associated with AT-IMPACT LLC's performance or the nature of the services. However, general risks inherent in IT end-user support contracts include potential service disruptions, security vulnerabilities if not properly managed, dependence on contractor personnel, and challenges in scaling support during peak demand. The firm fixed-price nature of the contract helps mitigate cost overrun risks for the government. A thorough risk assessment would typically involve reviewing the contractor's past performance, the complexity of the IT environment, and the criticality of the supported systems.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 12314421R0004

Offers Received: 13

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 24917 CASTLETON DR, CHANTILLY, VA, 20152

Business Categories: 8(a) Program Participant, Category Business, Limited Liability Corporation, Minority Owned Business, Partnership or Limited Liability Partnership, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Indian (Subcontinent) American Owned Business, U.S.-Owned Business, Woman Owned Business

Financial Breakdown

Contract Ceiling: $41,048,300

Exercised Options: $22,951,103

Current Obligation: $22,951,103

Actual Outlays: $22,951,103

Subaward Activity

Number of Subawards: 2

Total Subaward Amount: $6,910,714

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Parent Contract

Parent Award PIID: 75N98119D00089

IDV Type: GWAC

Timeline