DoD's $23.6M Air Force IT Help Desk Contract Awarded to INDRASOFT Inc
Contract Overview
Contract Amount: $23,629,984 ($23.6M)
Contractor: Indrasoft Inc.
Awarding Agency: Department of Defense
Start Date: 2015-07-28
End Date: 2020-09-25
Contract Duration: 1,886 days
Daily Burn Rate: $12.5K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 7
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: IGF::CT::IGF FIELD ASSISTANCE SERVICES (FAS) HELP DESK
Place of Performance
Location: RESTON, FAIRFAX County, VIRGINIA, 20190
State: Virginia Government Spending
Plain-Language Summary
Department of Defense obligated $23.6 million to INDRASOFT INC. for work described as: IGF::CT::IGF FIELD ASSISTANCE SERVICES (FAS) HELP DESK Key points: 1. The contract value of $23.6 million over five years for IT help desk services is substantial. 2. Competition was full and open after exclusion of sources, suggesting a competitive bidding process. 3. The risk appears moderate, given the fixed-price contract type and established service provider. 4. The sector is Information Technology, specifically custom computer programming services.
Value Assessment
Rating: good
The contract's pricing appears reasonable when benchmarked against similar IT support services contracts. The firm fixed-price structure provides cost certainty for the government.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition after exclusion of sources, indicating a robust process to ensure fair pricing and access for qualified vendors.
Taxpayer Impact: The competitive nature of the award likely resulted in a fair market price, maximizing taxpayer value for essential IT support services.
Public Impact
Ensures continued IT support for Department of the Air Force personnel. Supports critical operational functions through reliable help desk services. Provides employment opportunities within the IT services sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in if performance is consistently high.
- Reliance on a single vendor for critical IT support.
Positive Signals
- Firm fixed-price contract limits cost overruns.
- Competitive award process suggests value for money.
Sector Analysis
This contract falls within the IT services sector, specifically custom computer programming. Spending benchmarks for similar IT support services vary widely based on scope and duration, but this contract appears within a typical range for a large federal agency.
Small Business Impact
The contract was awarded to INDRASOFT INC., a single entity. There is no explicit indication of small business participation or subcontracting in the provided data.
Oversight & Accountability
The contract was awarded by the Department of the Air Force, a component of the Department of Defense. Standard oversight mechanisms for federal contracts would apply, including performance monitoring and financial audits.
Related Government Programs
- Custom Computer Programming Services
- Department of Defense Contracting
- Department of the Air Force Programs
Risk Flags
- Potential for vendor lock-in.
- Reliance on a single provider for critical IT support.
- Risk of service quality degradation over the contract term.
- Technological obsolescence of provided solutions.
Tags
custom-computer-programming-services, department-of-defense, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $23.6 million to INDRASOFT INC.. IGF::CT::IGF FIELD ASSISTANCE SERVICES (FAS) HELP DESK
Who is the contractor on this award?
The obligated recipient is INDRASOFT INC..
Which agency awarded this contract?
Awarding agency: Department of Defense (Department of the Air Force).
What is the total obligated amount?
The obligated amount is $23.6 million.
What is the period of performance?
Start: 2015-07-28. End: 2020-09-25.
What is the specific scope of services covered by the 'FAS HELP DESK' and how does it align with the NAICS code 541511?
The NAICS code 541511, Custom Computer Programming Services, typically covers designing, developing, and modifying software. However, 'FAS HELP DESK' suggests IT support and maintenance. The scope likely includes user support, troubleshooting, and potentially minor software configuration or updates, aligning with the broader IT services umbrella, though the 'custom programming' aspect might be less prominent than the support function.
Given the five-year duration, what are the potential risks associated with vendor performance and technological obsolescence?
The primary risk is vendor performance degradation over time, potentially impacting service quality. Technological obsolescence is also a concern, as IT solutions evolve rapidly. The government should have performance metrics and contingency plans in place to address these risks, including potential contract modifications or early termination if necessary.
How does the 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES' method impact the overall cost-effectiveness and innovation potential?
This method aims to ensure the widest possible competition while allowing for specific exclusions based on documented reasons. It generally promotes cost-effectiveness by driving down prices through competition. However, the 'exclusion of sources' might limit the pool of potential innovators if not carefully justified, potentially impacting the adoption of cutting-edge solutions.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 7
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 11150 SUNSET HILLS RD STE 120, RESTON, VA, 20190
Business Categories: Category Business, Corporate Entity Not Tax Exempt, DoT Certified Disadvantaged Business Enterprise, Minority Owned Business, Not Designated a Small Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, Indian (Subcontinent) American Owned Business, U.S.-Owned Business, Woman Owned Business
Financial Breakdown
Contract Ceiling: $23,799,555
Exercised Options: $23,629,984
Current Obligation: $23,629,984
Subaward Activity
Number of Subawards: 5
Total Subaward Amount: $36,835,559
Contract Characteristics
Commercial Item: COMMERCIAL ITEM PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: FA877112D1008
IDV Type: IDC
Timeline
Start Date: 2015-07-28
Current End Date: 2020-09-25
Potential End Date: 2020-09-25 00:00:00
Last Modified: 2020-08-28
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