DIBS Program and Technical Support Services contract awarded to Credence Management Solutions for over $29.8M

Contract Overview

Contract Amount: $29,812,780 ($29.8M)

Contractor: Credence Management Solutions Limited Liability Company

Awarding Agency: Department of Defense

Start Date: 2024-03-06

End Date: 2026-01-27

Contract Duration: 692 days

Daily Burn Rate: $43.1K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 2

Pricing Type: LABOR HOURS

Sector: IT

Official Description: DIBS PROGRAM AND TECHNICAL SUPPORT SERVICES

Place of Performance

Location: VIENNA, FAIRFAX County, VIRGINIA, 22182

State: Virginia Government Spending

Plain-Language Summary

Department of Defense obligated $29.8 million to CREDENCE MANAGEMENT SOLUTIONS LIMITED LIABILITY COMPANY for work described as: DIBS PROGRAM AND TECHNICAL SUPPORT SERVICES Key points: 1. The contract value of $29.8 million over approximately two years suggests a significant investment in IT support services. 2. Awarded under full and open competition, this contract likely benefited from a competitive bidding process to ensure fair pricing. 3. The contract's duration of nearly two years indicates a need for sustained technical support for the DIBS program. 4. The primary service category, 'Other Computer Related Services,' points to a broad scope of IT support requirements. 5. The award to Credence Management Solutions, a single entity, highlights the specific capabilities sought for this program. 6. The contract type, 'Delivery Order,' implies it's part of a larger indefinite-delivery/indefinite-quantity (IDIQ) vehicle, common for ongoing IT needs.

Value Assessment

Rating: good

The contract value of $29.8 million for approximately two years of technical support services appears reasonable given the scope of 'Other Computer Related Services.' Benchmarking against similar IT support contracts within the Department of Defense would provide a more precise value-for-money assessment. The award under full and open competition suggests that pricing was likely scrutinized by multiple bidders, potentially leading to competitive rates. However, without specific details on the labor hours and skill sets required, a definitive value assessment is challenging.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

This contract was awarded under full and open competition, indicating that all responsible sources were permitted to submit bids. The presence of two bids suggests a moderate level of competition for this specific delivery order. While two bidders are better than one, a higher number of bidders typically leads to more robust price discovery and potentially lower costs for the government. The specific details of the bidding process and the evaluation criteria would further illuminate the effectiveness of the competition.

Taxpayer Impact: Full and open competition generally benefits taxpayers by fostering a competitive environment that can drive down prices and encourage innovation. The presence of at least two bidders suggests that the government received multiple offers, increasing the likelihood of a fair market price being achieved.

Public Impact

The DIBS program and its associated technical support services are likely critical for the Department of the Army's operational efficiency. This contract ensures the continued functioning and maintenance of essential IT systems supporting military operations. The services delivered will support personnel within the Department of Defense, enabling them to utilize necessary technological tools. The geographic impact is primarily within the Department of Defense's operational footprint, likely supporting various military installations. Workforce implications include the employment of skilled IT professionals by Credence Management Solutions to fulfill the contract requirements.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for scope creep if the DIBS program's requirements evolve significantly beyond the initial contract parameters.
Dependence on a single contractor for critical technical support could pose a risk if performance issues arise.
Ensuring consistent quality of service delivery over the contract's duration will require diligent oversight.

Positive Signals

Awarded through full and open competition, indicating a fair and transparent procurement process.
The contract is for essential technical support services, crucial for the DIBS program's functionality.
The contractor, Credence Management Solutions, is likely selected based on demonstrated capabilities and past performance.

Sector Analysis

The IT services sector, particularly within government contracting, is highly competitive and diverse. This contract falls under the 'Other Computer Related Services' NAICS code (541519), which encompasses a broad range of IT support, consulting, and integration services. The Department of Defense is a major consumer of such services, with significant annual spending allocated to IT modernization, maintenance, and support. Comparable spending benchmarks for similar IT support contracts within the defense sector would typically range from tens to hundreds of millions of dollars, depending on the complexity and duration.

Small Business Impact

This contract was not set aside for small businesses, nor does it indicate any specific subcontracting requirements for small businesses in the provided data. The award to Credence Management Solutions, a Limited Liability Company, does not inherently reveal its size category without further information. The absence of small business set-aside provisions means that opportunities for small businesses to participate in this specific contract may be limited unless they are part of the prime contractor's supply chain or subcontracting efforts.

Oversight & Accountability

Oversight for this contract will primarily reside with the Department of the Army contracting officers and program managers responsible for the DIBS program. They will monitor performance, ensure compliance with contract terms, and manage payments. Transparency is facilitated through contract award databases like FPDS. Accountability measures are embedded in the contract through performance standards and potential remedies for non-performance. Inspector General jurisdiction may apply if any fraud, waste, or abuse is suspected.

Related Government Programs

DIBS Program
Department of Defense IT Support Services
Army IT Modernization Programs
Computer Related Services Contracts
Indefinite Delivery/Indefinite Quantity (IDIQ) Vehicles

Risk Flags

Potential for performance issues if contractor capabilities do not fully align with complex DIBS program needs.
Risk associated with reliance on a single vendor for critical IT infrastructure support.
Need for robust oversight to ensure adherence to security and data protection standards.

Frequently Asked Questions

What is this federal contract paying for?

Department of Defense awarded $29.8 million to CREDENCE MANAGEMENT SOLUTIONS LIMITED LIABILITY COMPANY. DIBS PROGRAM AND TECHNICAL SUPPORT SERVICES

Who is the contractor on this award?

The obligated recipient is CREDENCE MANAGEMENT SOLUTIONS LIMITED LIABILITY COMPANY.

Which agency awarded this contract?

Awarding agency: Department of Defense (Department of the Army).

What is the total obligated amount?

The obligated amount is $29.8 million.

What is the period of performance?

Start: 2024-03-06. End: 2026-01-27.

What is the specific nature of the DIBS program and the technical support services required under this contract?

The DIBS (Defense Integrated Business System) program is a critical initiative within the Department of the Army aimed at modernizing and integrating various business and financial management systems. The technical support services required under this contract likely encompass a wide range of IT functions. This could include system maintenance, software updates and patching, network support, cybersecurity monitoring, help desk services, user support, troubleshooting, and potentially development or integration support for the DIBS platform. The 'Other Computer Related Services' NAICS code suggests a broad scope beyond just basic IT maintenance, potentially including specialized technical consulting or system administration.

How does the awarded value of $29.8 million compare to similar IT support contracts for large-scale defense programs?

The awarded value of $29.8 million for approximately two years of technical support services for the DIBS program appears to be within a reasonable range for large-scale defense IT contracts. However, a precise comparison requires detailed knowledge of the specific services rendered, the number of users supported, and the complexity of the systems involved. Contracts for enterprise-level IT support within the Department of Defense can range from tens to hundreds of millions of dollars over multiple years. Factors such as the level of security clearance required, the criticality of the systems, and the specific technical expertise needed significantly influence pricing. Without more granular data on the contract's deliverables and performance metrics, it's difficult to definitively benchmark its value against all similar contracts.

What are the key performance indicators (KPIs) or service level agreements (SLAs) associated with this contract?

The provided data does not explicitly detail the Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) for this contract. However, for a contract of this nature, typical KPIs and SLAs would likely focus on system uptime and availability, response times for technical support requests (e.g., help desk tickets), resolution times for reported issues, successful implementation of software updates, and adherence to cybersecurity protocols. The Department of the Army would establish these metrics to ensure the contractor, Credence Management Solutions, meets the required performance standards for the DIBS program. Failure to meet these KPIs could result in penalties or impact future contract awards.

What is the track record of Credence Management Solutions in providing similar IT support services to the federal government?

Credence Management Solutions Limited Liability Company has a track record of performing federal government contracts, including those within the IT services domain. While specific details of their past performance on similar large-scale defense IT support contracts are not fully detailed in the provided data, their ability to win this $29.8 million award suggests they possess the necessary qualifications and experience. Government contract databases often contain past performance evaluations, which would offer a more comprehensive view of their reliability, technical capabilities, and client satisfaction on previous engagements. Further investigation into these records would provide deeper insight into their suitability for this role.

What is the historical spending pattern for DIBS program technical support, and how does this award fit within that trend?

Historical spending data for the DIBS program's technical support is not provided in the current dataset. However, the award of a $29.8 million contract for approximately two years suggests a consistent need for ongoing technical support for this significant defense system. It is probable that previous contracts, potentially with different awardees or under different contract vehicles, have funded similar support functions for the DIBS program. Analyzing past spending trends would reveal whether this award represents an increase, decrease, or stable level of investment in DIBS technical support. Such analysis is crucial for understanding the long-term financial commitment to the program and identifying any significant shifts in procurement strategy.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: W519TC23R0070

Offers Received: 2

Pricing Type: LABOR HOURS (Z)

Evaluated Preference: NONE

Contractor Details

Address: 8609 WESTWOOD CTR DR STE 300, VIENNA, VA, 22182

Business Categories: Category Business, Limited Liability Corporation, Minority Owned Business, Partnership or Limited Liability Partnership, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Indian (Subcontinent) American Owned Business, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $164,229,751

Exercised Options: $29,812,780

Current Obligation: $29,812,780

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: W52P1J18DA008

IDV Type: IDC

Timeline