State Department Awards $61.5M for Overseas Consular Support in Central America
Contract Overview
Contract Amount: $61,476,987 ($61.5M)
Contractor: CGI Federal Inc.
Awarding Agency: Department of State
Start Date: 2017-07-01
End Date: 2024-06-30
Contract Duration: 2,556 days
Daily Burn Rate: $24.1K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 2
Pricing Type: FIXED PRICE INCENTIVE
Sector: IT
Official Description: IGF::OT::IGF GLOBAL SUPPORT STRATEGY (GSS) PERFORMANCE-BASED TASK ORDER FOR OVERSEAS CONSULAR SUPPORT TO PROVIDE SUPPORT SERVICES FOR CONSULAR OPERATIONS IN COSTA RICA, EL SALVADOR, GUATEMALA, HONDURAS, NICARAGUA, PANAMA, HEREINAFTER REFERRED TO AS THE CENTRAL AMERICAN (CAM) TASK ORDER REGION.
Place of Performance
Location: FAIRFAX, FAIRFAX County, VIRGINIA, 22033
State: Virginia Government Spending
Plain-Language Summary
Department of State obligated $61.5 million to CGI FEDERAL INC. for work described as: IGF::OT::IGF GLOBAL SUPPORT STRATEGY (GSS) PERFORMANCE-BASED TASK ORDER FOR OVERSEAS CONSULAR SUPPORT TO PROVIDE SUPPORT SERVICES FOR CONSULAR OPERATIONS IN COSTA RICA, EL SALVADOR, GUATEMALA, HONDURAS, NICARAGUA, PANAMA, HEREINAFTER REFERRED TO AS THE CENTRAL AMERICAN (CAM) TASK… Key points: 1. The contract focuses on essential support services for consular operations across multiple Central American nations. 2. CGI Federal Inc. is the prime contractor, indicating a significant award to a major IT services provider. 3. The fixed-price incentive contract structure aims to balance cost control with performance incentives. 4. The duration of the contract (7 years) suggests a long-term need for these services.
Value Assessment
Rating: good
The contract is a fixed-price incentive type, which can be effective in controlling costs while encouraging contractor performance. The total award amount of $61.5 million over seven years suggests a substantial investment in these critical support services.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, which is generally the preferred method for ensuring the best value and price discovery. This approach allows multiple qualified vendors to bid, fostering a competitive environment.
Taxpayer Impact: The use of full and open competition is expected to yield a fair price for the services, maximizing the value of taxpayer dollars spent on essential consular support.
Public Impact
Ensures continuity of consular services for U.S. citizens and facilitates diplomatic operations in a key region. Supports the Department of State's mission in Central America, impacting travel, visa processing, and citizen assistance. The contract's success is vital for maintaining U.S. presence and engagement in Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, and Panama.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Long contract duration could lead to scope creep or price increases if not managed carefully.
- Reliance on a single contractor for critical overseas support presents a potential single point of failure.
- Performance metrics and incentive alignment need rigorous monitoring to ensure effectiveness.
Positive Signals
- Awarded through full and open competition, suggesting competitive pricing.
- Fixed-price incentive contract aims to align contractor goals with government objectives.
- Long-term contract provides stability for essential consular support services.
Sector Analysis
This contract falls within the IT and professional services sector, specifically focusing on facilities management and support services for government operations. Spending benchmarks for similar overseas support contracts can vary widely based on location, scope, and duration.
Small Business Impact
The data indicates this contract was not set aside for small businesses and the prime contractor, CGI Federal Inc., is a large business. There is no information provided on subcontracting opportunities for small businesses.
Oversight & Accountability
The Department of State is the contracting and administrative agency. Oversight will likely involve contract officers, CORs, and potentially program managers to ensure performance standards are met and funds are used appropriately.
Related Government Programs
- Computer Facilities Management Services
- Department of State Contracting
- Department of State Programs
Risk Flags
- Long contract duration (7 years) increases risk of cost escalation and vendor lock-in.
- Criticality of services means performance failures could have significant diplomatic and citizen impact.
- Potential for single point of failure if CGI Federal Inc. faces operational challenges.
- Lack of explicit small business subcontracting goals may limit broader economic impact.
- Geopolitical instability in the region could disrupt service delivery.
Tags
computer-facilities-management-services, department-of-state, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of State awarded $61.5 million to CGI FEDERAL INC.. IGF::OT::IGF GLOBAL SUPPORT STRATEGY (GSS) PERFORMANCE-BASED TASK ORDER FOR OVERSEAS CONSULAR SUPPORT TO PROVIDE SUPPORT SERVICES FOR CONSULAR OPERATIONS IN COSTA RICA, EL SALVADOR, GUATEMALA, HONDURAS, NICARAGUA, PANAMA, HEREINAFTER REFERRED TO AS THE CENTRAL AMERICAN (CAM) TASK ORDER REGION.
Who is the contractor on this award?
The obligated recipient is CGI FEDERAL INC..
Which agency awarded this contract?
Awarding agency: Department of State (Department of State).
What is the total obligated amount?
The obligated amount is $61.5 million.
What is the period of performance?
Start: 2017-07-01. End: 2024-06-30.
What are the specific performance metrics and key performance indicators (KPIs) used to evaluate CGI Federal Inc.'s success under this contract, and how are they tied to the incentive structure?
The contract likely includes detailed performance work statements (PWS) outlining specific deliverables and service levels. KPIs would focus on areas like response times, service availability, accuracy of support, and user satisfaction. The incentive structure would then reward CGI Federal for exceeding these KPIs and potentially penalize them for failing to meet minimum standards, ensuring alignment between contractor performance and government needs.
Given the long duration and critical nature of the services, what are the contingency plans in place if CGI Federal Inc. fails to perform or if unforeseen geopolitical events impact service delivery?
Contingency planning would typically involve clauses for termination for default or convenience, and potentially pre-identified alternative contractors or government-provided personnel options. The Department of State would also maintain oversight to identify performance issues early. For geopolitical events, the contract might include force majeure clauses, but the government would need to have robust continuity of operations plans (COOP) for consular functions.
How does the pricing structure of this fixed-price incentive contract compare to historical spending for similar consular support services in the region or other comparable regions?
A detailed pricing comparison would require access to historical contract data and market research. However, the full and open competition suggests the pricing was vetted against market rates. Fixed-price incentive contracts aim for cost efficiency by sharing savings or overruns, but their effectiveness depends heavily on the baseline cost estimates and the clarity of the incentive targets.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Facilities Management Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 2
Pricing Type: FIXED PRICE INCENTIVE (L)
Evaluated Preference: NONE
Contractor Details
Parent Company: THE Timken Company
Address: 12601 FAIR LAKES CIR, FAIRFAX, VA, 22033
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $73,426,459
Exercised Options: $73,426,459
Current Obligation: $61,476,987
Actual Outlays: $24,323,300
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: SAQMMA10D0018
IDV Type: IDC
Timeline
Start Date: 2017-07-01
Current End Date: 2024-06-30
Potential End Date: 2024-06-30 00:00:00
Last Modified: 2026-04-02
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