State Department Awards $112.6M for Visa Operations Support to Quality Support, Inc
Contract Overview
Contract Amount: $112,628,426 ($112.6M)
Contractor: Quality Support, Inc.
Awarding Agency: Department of State
Start Date: 2016-03-11
End Date: 2026-09-10
Contract Duration: 3,835 days
Daily Burn Rate: $29.4K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 7
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: THE CONTRACTOR IS PROVIDE HIGH-QUALITY VISA OPERATIONS SUPPORT AND LIMITED VISA PROCESSING ACTIVITIES AS REQUIRED IN WASHINGTON, D.C. AND IN A FEW REMOTE LOCATIONS WITH WITH SUBSTANTIAL EXPERIENCE AND PROVEN MANAGEMENT PRACTICES IN PROVIDING EMPLOYEES FOR COMPLEX ANALYTICAL WORK. THE CONTRACTOR IS RESPONSIBLE FOR ALL FUNCTIONS OF VISA PROCESSING SUPPORT EXCEPT THOSE DUTIES DESIGNATED BY DOS AS INHERENTLY GOVERNMENTAL, SUCH AS ADJUDICATING VISAS AND MAKING POLICY DECISIONS, WHICH MUST BE PERFORMED BY GOVERNMENT EMPLOYEES.
Place of Performance
Location: HYATTSVILLE, PRINCE GEORGES County, MARYLAND, 20785
State: Maryland Government Spending
Plain-Language Summary
Department of State obligated $112.6 million to QUALITY SUPPORT, INC. for work described as: THE CONTRACTOR IS PROVIDE HIGH-QUALITY VISA OPERATIONS SUPPORT AND LIMITED VISA PROCESSING ACTIVITIES AS REQUIRED IN WASHINGTON, D.C. AND IN A FEW REMOTE LOCATIONS WITH WITH SUBSTANTIAL EXPERIENCE AND PROVEN MANAGEMENT PRACTICES IN PROVIDING EMPLOYEES FOR COMPLEX ANALYTICAL WORK.… Key points: 1. Contract focuses on administrative support for visa operations, not adjudication. 2. Quality Support, Inc. has a significant contract value over 10 years. 3. Competition method was 'Full and Open Competition after Exclusion of Sources'. 4. The contract is for administrative management and general management consulting services.
Value Assessment
Rating: good
The contract value of $112.6 million over 10 years suggests a substantial need for these services. Benchmarking against similar administrative support contracts would be necessary for a precise pricing assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under 'Full and Open Competition after Exclusion of Sources,' indicating a competitive process. This method aims to ensure fair pricing and access to a broad range of qualified contractors.
Taxpayer Impact: The competitive award process is intended to secure value for taxpayers by obtaining services at a reasonable cost.
Public Impact
Ensures smooth functioning of visa operations, impacting international travel and diplomacy. Supports government personnel by handling administrative tasks, allowing focus on core duties. Potential for long-term engagement with a single contractor could lead to efficiencies. Geographic distribution of support across DC and remote locations.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for contractor dependency over the long term.
- Scope creep in 'limited visa processing activities' could increase costs.
- Reliance on a single firm for critical administrative functions.
Positive Signals
- Clear delineation of inherently governmental functions.
- Competitive award process for a significant contract.
- Long-term contract provides stability for operations.
Sector Analysis
This contract falls under administrative management and general management consulting services. Spending in this sector is often driven by the need for specialized support to manage complex government operations and improve efficiency.
Small Business Impact
The data indicates this contract was not awarded to a small business. Further analysis would be needed to determine if small business participation was sought or achieved through subcontracting.
Oversight & Accountability
The contract specifies that inherently governmental functions, such as visa adjudication, must be performed by government employees, indicating a focus on oversight and accountability for core decision-making.
Related Government Programs
- Administrative Management and General Management Consulting Services
- Department of State Contracting
- Department of State Programs
Risk Flags
- Potential for scope creep in 'limited visa processing activities'.
- Long-term contract may reduce competitive pressure over time.
- Lack of small business award data.
- Reliance on a single contractor for critical support functions.
Tags
administrative-management-and-general-ma, department-of-state, md, definitive-contract, 100m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of State awarded $112.6 million to QUALITY SUPPORT, INC.. THE CONTRACTOR IS PROVIDE HIGH-QUALITY VISA OPERATIONS SUPPORT AND LIMITED VISA PROCESSING ACTIVITIES AS REQUIRED IN WASHINGTON, D.C. AND IN A FEW REMOTE LOCATIONS WITH WITH SUBSTANTIAL EXPERIENCE AND PROVEN MANAGEMENT PRACTICES IN PROVIDING EMPLOYEES FOR COMPLEX ANALYTICAL WORK. THE CONTRACTOR IS RESPONSIBLE FOR ALL FUNCTIONS OF VISA PROCESSING SUPPORT EXCEPT THOSE DUTIES DESIGNATED BY DOS AS INHERENTLY GOVERNMENTAL, SUCH AS ADJUDICATING VISAS AND MAKING POLICY DECISIONS, WHICH MUST BE PERFORM
Who is the contractor on this award?
The obligated recipient is QUALITY SUPPORT, INC..
Which agency awarded this contract?
Awarding agency: Department of State (Department of State).
What is the total obligated amount?
The obligated amount is $112.6 million.
What is the period of performance?
Start: 2016-03-11. End: 2026-09-10.
What is the specific breakdown of 'limited visa processing activities' and how are these monitored to prevent scope creep?
The contract outlines that Quality Support, Inc. provides support and limited processing, excluding inherently governmental duties like adjudication. Monitoring would likely involve regular performance reviews, defined service level agreements, and clear reporting mechanisms to ensure the contractor stays within the agreed-upon scope and does not encroach on government responsibilities.
How does the 'Exclusion of Sources' in the competition method impact the potential for innovation and cost savings?
While 'Full and Open Competition' generally promotes broad participation, the 'Exclusion of Sources' clause suggests specific criteria were used to narrow the field. This could limit the pool of potential bidders, potentially reducing competitive pressure and the introduction of novel solutions. However, it might also ensure that only highly qualified and specialized firms are considered, potentially leading to more efficient service delivery if those firms have unique capabilities.
What are the key performance indicators (KPIs) used to measure the 'high-quality' support and 'proven management practices' required by the contract?
Key performance indicators would likely include metrics related to timeliness of administrative tasks, accuracy of data entry, responsiveness to government requests, and overall client satisfaction. Proven management practices would be assessed through contractor performance evaluations, adherence to project timelines, effective resource allocation, and proactive issue resolution, ensuring the contractor meets the high standards set by the Department of State.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Solicitation ID: SAQMMA14R0370
Offers Received: 7
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 2560 HUNTINGTON AVE STE 502, ALEXANDRIA, VA, 22303
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $140,767,627
Exercised Options: $112,776,726
Current Obligation: $112,628,426
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Timeline
Start Date: 2016-03-11
Current End Date: 2026-09-10
Potential End Date: 2026-09-10 00:00:00
Last Modified: 2026-04-03
More Contracts from Quality Support, Inc.
- Ca/Vo Operations — $64.9M (Department of State)
Other Department of State Contracts
- Care Logistical Support Services - Clss — $2.3B (Xator LLC)
- Task Order to Provide Project Management Support, Transition Support, Engineering and Design Support, Securing the Infrastructure Support and O&M Support for the Department's IT Consolidation Program — $2.1B (Science Applications International Corporation)
- Global Security Engineering&supply Chain Services — $1.5B (General Dynamics Information Technology, Inc.)
- Slmaqm04c0030 — $1.2B (Dyncorp International LLC)
- THE Purpose of This Action IS to Establish a NEW Contract With General Dynamics Information Technology for Global Supply Chain Management, Logistics and Technology Development Services to Support the Department of State. the Initial Funding Associated With This Contract IS $22,304,578.00. the Overall Contract Value IS $2,200,000,000.00 — $1.2B (General Dynamics Information Technology, Inc.)