Dilligas Corp awarded $20.4M for Medical Appointment Clerk services by Defense Health Agency
Contract Overview
Contract Amount: $20,365,944 ($20.4M)
Contractor: Dilligas Corp
Awarding Agency: Department of Defense
Start Date: 2021-10-01
End Date: 2025-09-30
Contract Duration: 1,460 days
Daily Burn Rate: $13.9K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 21
Pricing Type: FIRM FIXED PRICE
Sector: Healthcare
Official Description: MEDICAL APPOINTMENT CLERK - CALL CENTER
Place of Performance
Location: CAMP LEJEUNE, ONSLOW County, NORTH CAROLINA, 28547
Plain-Language Summary
Department of Defense obligated $20.4 million to DILLIGAS CORP for work described as: MEDICAL APPOINTMENT CLERK - CALL CENTER Key points: 1. Contract value appears reasonable given the duration and scope of services. 2. Full and open competition suggests a competitive pricing environment. 3. No immediate red flags regarding contractor performance or risk indicators. 4. Services support critical healthcare operations within the Department of Defense. 5. Positioned within the broader healthcare support services sector.
Value Assessment
Rating: good
The contract value of approximately $20.4 million over a potential 5-year period (October 2021 - September 2025) for medical appointment clerk services seems within a reasonable range for a large federal agency like the Department of Defense. Benchmarking against similar contracts for call center support and administrative services in the federal space would provide a more precise value-for-money assessment. However, the fixed-price nature of the contract provides cost certainty.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under 'Full and Open Competition After Exclusion of Sources,' indicating that multiple potential offerors were solicited. The presence of 21 bids suggests a robust level of competition, which typically drives down prices and encourages innovation. This competitive process is a positive sign for achieving fair market value.
Taxpayer Impact: A competitive award process like this generally benefits taxpayers by ensuring that the government secures services at a price reflecting market conditions, rather than being limited to a single provider's offering.
Public Impact
Beneficiaries include military personnel and their families requiring medical appointments. Services delivered include call center operations for appointment scheduling and management. Geographic impact is likely nationwide, supporting various DoD medical facilities. Workforce implications include employment opportunities for call center agents and administrative staff.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Positive Signals
- Awarded under full and open competition, indicating a fair process.
- Fixed-price contract type provides cost predictability.
- Contract duration of up to 5 years allows for stable service provision.
Sector Analysis
This contract falls within the healthcare support services sector, specifically focusing on administrative and call center functions. The market for these services is substantial, driven by both government and private sector demand for efficient patient scheduling and communication. Comparable spending benchmarks would involve analyzing other federal contracts for similar administrative support within healthcare systems, as well as private sector call center outsourcing costs.
Small Business Impact
The data indicates that small business participation was not a primary focus for this specific contract, as the 'sb' field is false. There is no explicit mention of small business set-asides or subcontracting requirements in the provided data. Further investigation would be needed to determine if any subcontracting opportunities were mandated or voluntarily pursued by the prime contractor, Dilligas Corp.
Oversight & Accountability
Oversight for this contract would primarily fall under the Defense Health Agency (DHA) contracting officers and program managers. Accountability measures are inherent in the firm fixed-price contract type, which obligates the contractor to deliver services within the agreed-upon price. Transparency is generally maintained through contract award databases and reporting requirements, though specific performance monitoring details are not provided.
Related Government Programs
- Defense Health Agency IT Support Services
- Medical Administrative Support Contracts
- Federal Call Center Services
- Ambulatory Health Care Services
Risk Flags
- Potential for service disruption if contractor fails to meet performance standards.
- Risk of data breaches or non-compliance with HIPAA/PHI regulations.
- Dependence on a single contractor for critical appointment scheduling functions.
Tags
healthcare, defense, call-center, administrative-support, full-and-open-competition, firm-fixed-price, delivery-order, defense-health-agency, north-carolina, medical-services
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $20.4 million to DILLIGAS CORP. MEDICAL APPOINTMENT CLERK - CALL CENTER
Who is the contractor on this award?
The obligated recipient is DILLIGAS CORP.
Which agency awarded this contract?
Awarding agency: Department of Defense (Defense Health Agency).
What is the total obligated amount?
The obligated amount is $20.4 million.
What is the period of performance?
Start: 2021-10-01. End: 2025-09-30.
What is the track record of Dilligas Corp in performing similar federal contracts?
Information regarding Dilligas Corp's specific track record on similar federal contracts is not detailed in the provided data. A comprehensive assessment would require reviewing past performance evaluations, contract history, and any reported issues or successes on previous awards. Federal procurement databases and contractor performance systems (like CPARS) would be the primary sources for this information. Without this data, it's difficult to definitively assess their capability and reliability for this specific medical appointment clerk function.
How does the per-unit cost of this contract compare to market rates for medical appointment clerk services?
The provided data does not include a specific per-unit cost metric (e.g., cost per appointment scheduled, cost per call handled). The total contract value is $20,365,944.29 over a period of up to 1460 days (approximately 4 years). To benchmark, one would need to estimate the volume of services expected (e.g., number of calls, appointments) and then derive a per-unit cost. This derived cost could then be compared to industry benchmarks for call center operations, administrative support, and specifically medical scheduling services, considering factors like labor rates in North Carolina (where the contract is noted as 'NC') and the complexity of DoD healthcare systems.
What are the primary risks associated with this contract, and how are they being mitigated?
Potential risks include service disruptions due to contractor performance issues, cybersecurity vulnerabilities in handling patient data, and potential cost overruns if the scope of work expands beyond initial estimates (though less likely with a fixed-price contract). Mitigation strategies typically involve robust contract oversight by the Defense Health Agency, clear performance standards and Service Level Agreements (SLAs), regular performance reviews, and adherence to strict data security protocols mandated by federal regulations. The firm fixed-price nature also mitigates financial risk for the government regarding scope creep.
How effective is the Defense Health Agency in managing contracts of this nature?
The effectiveness of the Defense Health Agency (DHA) in managing contracts like this is generally assessed through the outcomes achieved: consistent service delivery, adherence to budget, and positive impact on military healthcare operations. The DHA manages a vast portfolio of healthcare contracts, and its experience suggests a mature capability in oversight. However, specific effectiveness metrics for this particular contract are not provided. Factors contributing to effectiveness include the quality of contract administration, the clarity of performance requirements, and the responsiveness to any issues that arise.
What are the historical spending patterns for medical appointment clerk services within the Department of Defense?
Historical spending patterns for medical appointment clerk services within the Department of Defense would likely show a consistent need for such support across various military treatment facilities. Spending would fluctuate based on military readiness levels, healthcare system modernization efforts, and the number of personnel and dependents served. Analyzing past contract awards for similar services, including their values, durations, and incumbent contractors, would reveal trends. This contract's value of approximately $20.4 million over roughly four years represents a significant, but potentially typical, investment for a large-scale federal healthcare support function.
Industry Classification
NAICS: Health Care and Social Assistance › Other Ambulatory Health Care Services › All Other Miscellaneous Ambulatory Health Care Services
Product/Service Code: MEDICAL SERVICES › CERTIFIED MEDICAL SUPPORT
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 21
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 134 EAST MISTLETOE, SAN ANTONIO, TX, 78212
Business Categories: 8(a) Program Participant, Category Business, Corporate Entity Not Tax Exempt, Hispanic American Owned Business, Minority Owned Business, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $20,366,064
Exercised Options: $20,366,064
Current Obligation: $20,365,944
Actual Outlays: $1,305,336
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: HT001418D0029
IDV Type: IDC
Timeline
Start Date: 2021-10-01
Current End Date: 2025-09-30
Potential End Date: 2025-09-30 00:00:00
Last Modified: 2025-07-14
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