DoD's $48.6M Desktop Support Contract Awarded to Peraton Enterprise Solutions LLC
Contract Overview
Contract Amount: $48,581,913 ($48.6M)
Contractor: Peraton Enterprise Solutions LLC
Awarding Agency: Department of Defense
Start Date: 2021-06-04
End Date: 2022-05-14
Contract Duration: 344 days
Daily Burn Rate: $141.2K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: SERVICE DESK DESKTOP SUPPORT
Place of Performance
Location: SAN ANTONIO, BEXAR County, TEXAS, 78205
State: Texas Government Spending
Plain-Language Summary
Department of Defense obligated $48.6 million to PERATON ENTERPRISE SOLUTIONS LLC for work described as: SERVICE DESK DESKTOP SUPPORT Key points: 1. Significant contract value of $48.6 million for essential IT services. 2. Awarded under full and open competition, suggesting a competitive bidding process. 3. Potential risk associated with a single awardee for critical support. 4. IT sector spending benchmark analysis needed for comparable contracts.
Value Assessment
Rating: good
The contract value of $48.6 million for desktop support services appears reasonable given the scope and duration. Benchmarking against similar IT support contracts would provide a more definitive assessment of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, indicating that multiple vendors had the opportunity to bid. This method generally promotes price discovery and competitive pricing.
Taxpayer Impact: The competitive nature of the award process is expected to ensure taxpayer funds are used efficiently for these critical IT services.
Public Impact
Ensures continued IT support for Department of Defense personnel, crucial for operational readiness. Impacts users relying on desktop services for daily tasks and access to critical systems. Potential for service disruptions if the contractor fails to meet performance standards.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Single awardee concentration risk
- Potential for vendor lock-in
- Performance monitoring challenges
Positive Signals
- Full and open competition
- Firm fixed price contract type
- Clear service delivery period
Sector Analysis
This contract falls within the IT services sector, specifically computer systems design. Spending in this area is substantial across government, with benchmarks varying based on service complexity and scale.
Small Business Impact
The contract was awarded through full and open competition, and there is no indication of specific set-asides for small businesses. Further analysis would be needed to determine if small businesses were involved as subcontractors.
Oversight & Accountability
Oversight will be critical to ensure Peraton Enterprise Solutions LLC meets the performance requirements outlined in the contract. Regular performance reviews and adherence to contract terms are essential for accountability.
Related Government Programs
- Computer Systems Design Services
- Department of Defense Contracting
- Defense Health Agency Programs
Risk Flags
- Single awardee risk
- Dependence on contractor performance
- Potential for scope creep
- Cybersecurity vulnerabilities
Tags
computer-systems-design-services, department-of-defense, tx, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $48.6 million to PERATON ENTERPRISE SOLUTIONS LLC. SERVICE DESK DESKTOP SUPPORT
Who is the contractor on this award?
The obligated recipient is PERATON ENTERPRISE SOLUTIONS LLC.
Which agency awarded this contract?
Awarding agency: Department of Defense (Defense Health Agency).
What is the total obligated amount?
The obligated amount is $48.6 million.
What is the period of performance?
Start: 2021-06-04. End: 2022-05-14.
What is the specific scope of services included in this desktop support contract, and how does it compare to industry standards for similar government contracts?
The contract covers desktop support services, likely encompassing hardware and software troubleshooting, user assistance, and system maintenance. A detailed comparison with industry standards for government IT support contracts would require access to the full contract statement of work and relevant market research data. This would help ascertain if the scope aligns with typical service levels and deliverables.
What are the key performance indicators (KPIs) for this contract, and what are the potential penalties or remedies if Peraton Enterprise Solutions LLC fails to meet them?
Key performance indicators would typically include response times for support requests, resolution rates, user satisfaction scores, and system uptime. Failure to meet these KPIs could result in contractual remedies such as service level credits, performance improvement plans, or even termination of the contract. Specific details would be found within the contract's performance work statement and associated clauses.
How does the firm fixed price structure impact the government's ability to manage costs and ensure value for money throughout the contract duration?
A firm fixed price contract provides cost certainty for the government, as the price is set regardless of the contractor's actual costs. This structure incentivizes the contractor to manage their expenses efficiently. However, it places the risk of cost overruns on the contractor. For value for money, effective performance monitoring is crucial to ensure the services delivered meet the agreed-upon quality and scope.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: HT001521R0040
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 15050 CONFERENCE CENTER DR, CHANTILLY, VA, 20151
Business Categories: Category Business, Limited Liability Corporation, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $48,581,913
Exercised Options: $48,581,913
Current Obligation: $48,581,913
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: HHSN316201200026W
IDV Type: GWAC
Timeline
Start Date: 2021-06-04
Current End Date: 2022-05-14
Potential End Date: 2022-05-14 00:00:00
Last Modified: 2024-09-23
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