GSA Awards $11.1M Help Desk Contract to P E SYSTEMS, INC. for Computer Systems Design Services

Contract Overview

Contract Amount: $11,122,329 ($11.1M)

Contractor: P E Systems, Inc.

Awarding Agency: General Services Administration

Start Date: 2005-02-16

End Date: 2011-03-02

Contract Duration: 2,205 days

Daily Burn Rate: $5.0K/day

Competition Type: COMPETITIVE DELIVERY ORDER

Number of Offers Received: 12

Pricing Type: LABOR HOURS

Sector: IT

Official Description: HELP DESK REQUIREMENT

Place of Performance

Location: HANSCOM AFB, MIDDLESEX County, MASSACHUSETTS, 01731

State: Massachusetts Government Spending

Plain-Language Summary

General Services Administration obligated $11.1 million to P E SYSTEMS, INC. for work described as: HELP DESK REQUIREMENT Key points: 1. Contract Value: $11.1 million over 6 years. 2. Competition: Awarded via a competitive delivery order. 3. Risk: Moderate risk due to contract duration and labor hour pricing. 4. Sector: Information Technology (IT) - Computer Systems Design Services.

Value Assessment

Rating: good

The contract's value of $11.1 million over six years appears reasonable for IT support services. Benchmarking against similar GSA MAS contracts for help desk support would provide a more precise assessment.

Cost Per Unit: N/A

Competition Analysis

Competition Level: unknown

Awarded as a competitive delivery order under the GSA MAS program, indicating a structured procurement process. This method generally promotes price discovery and competition among qualified vendors.

Taxpayer Impact: The competitive nature of the award suggests taxpayers likely received fair market value for the services rendered.

Public Impact

Ensures continued IT support for federal agencies. Supports federal IT infrastructure operations. Provides employment opportunities within the IT sector.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Labor hour pricing can lead to cost overruns if not managed effectively.
Long contract duration (6 years) may limit flexibility for adopting newer technologies.

Positive Signals

Awarded competitively, suggesting potential for good value.
Managed by GSA, a reputable contracting agency.

Sector Analysis

This contract falls within the IT sector, specifically computer systems design services, which includes help desk and technical support. Spending in this area is substantial across the federal government.

Small Business Impact

The data does not indicate if small businesses were involved in this specific delivery order, either as prime contractors or subcontractors.

Oversight & Accountability

The General Services Administration (GSA) is responsible for overseeing this contract, ensuring compliance with federal acquisition regulations and performance standards.

Related Government Programs

Computer Systems Design Services
General Services Administration Contracting
Federal Acquisition Service Programs

Risk Flags

Labor hour pricing
Long contract duration
Potential for scope creep
Reliance on vendor performance metrics

Frequently Asked Questions

What is this federal contract paying for?

General Services Administration awarded $11.1 million to P E SYSTEMS, INC.. HELP DESK REQUIREMENT

Who is the contractor on this award?

The obligated recipient is P E SYSTEMS, INC..

Which agency awarded this contract?

Awarding agency: General Services Administration (Federal Acquisition Service).

What is the total obligated amount?

The obligated amount is $11.1 million.

What is the period of performance?

Start: 2005-02-16. End: 2011-03-02.

What was the specific pricing structure and average hourly rate compared to market benchmarks?

The contract utilized a labor hour pricing model. Without access to the specific rates negotiated, a direct comparison to market benchmarks is difficult. However, competitive awards under GSA MAS generally aim for fair market pricing, but labor hour contracts require diligent oversight to prevent cost creep and ensure efficiency.

What were the key performance indicators (KPIs) and how was performance measured?

Key performance indicators for help desk services typically include response times, resolution rates, customer satisfaction scores, and uptime. Performance measurement would likely involve regular reporting by P E SYSTEMS, INC. and review by the GSA contracting officer's representative to ensure service level agreements were met.

Were there any identified risks related to vendor performance or contract management?

Potential risks include scope creep, inefficient service delivery leading to higher costs, and challenges in adapting to evolving technological needs over the contract's six-year duration. Effective contract management by GSA, including regular performance reviews and clear communication, would be crucial to mitigate these risks.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS

Competition & Pricing

Extent Competed: COMPETITIVE DELIVERY ORDER

Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE

Solicitation ID: R1ST57000376

Offers Received: 12

Pricing Type: LABOR HOURS (Z)

Evaluated Preference: NONE

Contractor Details

Address: 9990 LEE HIGHWAY, FAIRFAX, VA, 11

Business Categories: 8(a) Program Participant, Black American Owned Business, Category Business, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $11,167,190

Exercised Options: $11,122,329

Current Obligation: $11,122,329

Parent Contract

Parent Award PIID: GS06F0119Z

IDV Type: GWAC

Timeline