DoD's $201M Enterprise Service Desk Contract Awarded to CACI NSS, LLC
Contract Overview
Contract Amount: $201,050,529 ($201.1M)
Contractor: CACI NSS, LLC
Awarding Agency: Department of Defense
Start Date: 2023-09-15
End Date: 2026-08-14
Contract Duration: 1,064 days
Daily Burn Rate: $189.0K/day
Competition Type: COMPETED UNDER SAP
Number of Offers Received: 1
Pricing Type: TIME AND MATERIALS
Sector: IT
Official Description: ENTERPRISE AS A SERVICE ENTERPRISE SERVICE DESK-UNIFIED ENDPOINT MANAGEMENT
Place of Performance
Location: CHANTILLY, FAIRFAX County, VIRGINIA, 20151
State: Virginia Government Spending
Plain-Language Summary
Department of Defense obligated $201.1 million to CACI NSS, LLC for work described as: ENTERPRISE AS A SERVICE ENTERPRISE SERVICE DESK-UNIFIED ENDPOINT MANAGEMENT Key points: 1. The contract focuses on unified endpoint management and enterprise service desk functions. 2. CACI NSS, LLC, a large business, secured this award. 3. The contract was competed under Simplified Acquisition Procedures (SAP). 4. Potential risks include vendor lock-in and the effectiveness of time and materials pricing. 5. The sector is Information Technology, specifically computer systems design.
Value Assessment
Rating: fair
The contract is Time and Materials, which can lead to cost overruns if not managed closely. Benchmarking against similar IT service desk contracts is difficult without more detailed cost breakdowns.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
Competed under SAP, suggesting a limited number of bidders participated. The award mechanism (BPA Call) implies a pre-existing agreement, potentially limiting broader competition and price discovery.
Taxpayer Impact: Taxpayer funds are being used for IT services. The effectiveness of the competition method will determine if the best value was achieved.
Public Impact
Ensures continuity of essential IT support services for the Air Force. Impacts end-users relying on the enterprise service desk for technical assistance. Supports the Department of Defense's modernization efforts for endpoint management.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Time and Materials pricing
- Limited competition under SAP
- Potential for scope creep
Positive Signals
- Awarded to established vendor
- Supports critical DoD functions
Sector Analysis
This contract falls within the IT services sector, specifically computer systems design. Spending benchmarks for enterprise service desk and unified endpoint management can vary widely based on scope and user base.
Small Business Impact
The contract was awarded to CACI NSS, LLC, a large business. There is no indication of small business participation in this specific award.
Oversight & Accountability
Oversight will be crucial to manage the Time and Materials aspect and ensure deliverables meet the Department of the Air Force's requirements effectively.
Related Government Programs
- Computer Systems Design Services
- Department of Defense Contracting
- Department of the Air Force Programs
Risk Flags
- Time and Materials pricing risk
- Limited competition concerns
- Potential for vendor lock-in
- Lack of small business participation
Tags
computer-systems-design-services, department-of-defense, va, bpa-call, 100m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $201.1 million to CACI NSS, LLC. ENTERPRISE AS A SERVICE ENTERPRISE SERVICE DESK-UNIFIED ENDPOINT MANAGEMENT
Who is the contractor on this award?
The obligated recipient is CACI NSS, LLC.
Which agency awarded this contract?
Awarding agency: Department of Defense (Department of the Air Force).
What is the total obligated amount?
The obligated amount is $201.1 million.
What is the period of performance?
Start: 2023-09-15. End: 2026-08-14.
What is the projected cost per user or per service ticket under this Time and Materials contract, and how does it compare to industry averages?
The Time and Materials (T&M) pricing structure makes a precise per-user or per-ticket cost difficult to ascertain without detailed labor rates and estimated hours. Industry averages for enterprise service desks vary significantly based on complexity, service level agreements (SLAs), and the technology stack involved. A thorough analysis would require comparing CACI's proposed labor categories and rates against benchmarks for similar DoD contracts or large-scale commercial IT support services.
What specific risks are associated with the 'COMPETED UNDER SAP' and 'BPA CALL' award mechanisms regarding price fairness and innovation?
Competing under Simplified Acquisition Procedures (SAP) and using a Blanket Purchase Agreement (BPA) Call typically involves fewer bidders and less extensive documentation than full and open competition. This can limit price discovery and potentially lead to higher prices if robust competition isn't fostered. It may also stifle innovation as vendors might focus on meeting minimum requirements rather than proposing novel solutions, potentially impacting long-term value for the government.
How will the effectiveness of the unified endpoint management and service desk functions be measured to ensure optimal performance and taxpayer value?
Effectiveness will likely be measured through Key Performance Indicators (KPIs) tied to Service Level Agreements (SLAs), such as ticket resolution times, user satisfaction ratings, system uptime, and security compliance metrics. Regular performance reviews and audits by the Department of the Air Force will be essential to ensure CACI NSS, LLC is meeting or exceeding these benchmarks and delivering the expected value for taxpayer investment.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: COMPETED UNDER SAP
Solicitation Procedures: SIMPLIFIED ACQUISITION
Solicitation ID: FA872623QB067
Offers Received: 1
Pricing Type: TIME AND MATERIALS (Y)
Evaluated Preference: NONE
Contractor Details
Parent Company: CACI International Inc
Address: 14370 NEWBROOK DR, CHANTILLY, VA, 20151
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Limited Liability Corporation, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $216,898,492
Exercised Options: $216,898,492
Current Obligation: $201,050,529
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: FA872622A0001
IDV Type: BPA
Timeline
Start Date: 2023-09-15
Current End Date: 2026-08-14
Potential End Date: 2026-08-14 00:00:00
Last Modified: 2025-12-15
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