DOJ's FBI Spends $21.2M on Call Center Services with General Dynamics
Contract Overview
Contract Amount: $21,197,461 ($21.2M)
Contractor: General Dynamics Information Technology, Inc.
Awarding Agency: Department of Justice
Start Date: 2012-10-19
End Date: 2014-01-31
Contract Duration: 469 days
Daily Burn Rate: $45.2K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIXED PRICE INCENTIVE
Sector: IT
Official Description: IGF::OT::IGF CALL CENTER SERVICES
Place of Performance
Location: CLARKSBURG, HARRISON County, WEST VIRGINIA, 26306
Plain-Language Summary
Department of Justice obligated $21.2 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for work described as: IGF::OT::IGF CALL CENTER SERVICES Key points: 1. Contract awarded to General Dynamics Information Technology, Inc. for $21.2 million. 2. Service category is 'Other Computer Related Services' (NAICS 541519). 3. Contract type is Fixed Price Incentive, indicating performance-based pricing. 4. Competition was full and open, suggesting a competitive bidding process. 5. No small business participation noted.
Value Assessment
Rating: fair
The contract value of $21.2 million for call center services appears within a reasonable range for a federal contract of this nature. However, without specific details on service scope and performance metrics, a precise comparison to similar contracts is difficult.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, which generally promotes competitive pricing and ensures the government receives the best value. The existence of multiple bidders likely contributed to price discovery.
Taxpayer Impact: The use of full and open competition is a positive indicator for taxpayer value, as it aims to secure competitive pricing for government services.
Public Impact
Federal Bureau of Investigation relies on call center services for operational support. General Dynamics Information Technology, Inc. is a significant federal contractor. The contract duration of approximately 1.5 years impacts ongoing service availability. The 'Other Computer Related Services' category suggests a broad range of potential IT support functions.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of small business participation.
- Fixed Price Incentive contract type can lead to cost overruns if not managed carefully.
Positive Signals
- Awarded under full and open competition.
- Contract awarded to a known entity in the federal contracting space.
Sector Analysis
The IT services sector, particularly call center support, is a common area of federal spending. Benchmarks for 'Other Computer Related Services' vary widely based on scope, but $21.2 million for a 1.5-year contract is substantial.
Small Business Impact
This contract did not include any small business set-asides or participation. This suggests that opportunities for small businesses in this specific procurement were either not pursued or not feasible under the contract's structure.
Oversight & Accountability
The contract was awarded by the Department of Justice's Federal Bureau of Investigation. Oversight would typically involve contract officers and program managers within the FBI to ensure service delivery and adherence to terms.
Related Government Programs
- Other Computer Related Services
- Department of Justice Contracting
- Federal Bureau of Investigation Programs
Risk Flags
- Lack of small business participation.
- Potential for cost overruns with Fixed Price Incentive contract.
- Broad 'Other Computer Related Services' category may obscure specific performance details.
- Contract duration is relatively short, potentially leading to transition costs.
Tags
other-computer-related-services, department-of-justice, wv, do, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Justice awarded $21.2 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.. IGF::OT::IGF CALL CENTER SERVICES
Who is the contractor on this award?
The obligated recipient is GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC..
Which agency awarded this contract?
Awarding agency: Department of Justice (Federal Bureau of Investigation).
What is the total obligated amount?
The obligated amount is $21.2 million.
What is the period of performance?
Start: 2012-10-19. End: 2014-01-31.
What specific services were included under 'Other Computer Related Services' for this call center contract?
The 'Other Computer Related Services' category is broad and could encompass a wide array of support functions. For this contract, it likely included technical support, help desk operations, customer service, and potentially IT infrastructure management related to call center operations. Specific details would be found in the contract's Statement of Work (SOW).
What were the key performance indicators (KPIs) and incentive structures within the Fixed Price Incentive contract?
A Fixed Price Incentive (FPI) contract links the final price to performance against targets. Key performance indicators would likely relate to call answer times, resolution rates, customer satisfaction, and system uptime. The incentive structure would define how cost savings or overruns are shared between the government and the contractor based on achieving or exceeding these KPIs.
How did the 'full and open competition' process ensure the best value was achieved for these call center services?
Full and open competition allows all responsible sources to submit offers. This process typically involves a detailed solicitation outlining requirements, followed by evaluation of proposals based on technical merit, past performance, and price. The competitive nature drives down prices and encourages innovative solutions, theoretically ensuring the government secures the most advantageous contract.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › MANAGEMENT SUPPORT SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: FIXED PRICE INCENTIVE (L)
Contractor Details
Parent Company: Computer Sciences Corporation (UEI: 009581091)
Address: 15000 CONFERENCE CENTER DR, CHANTILLY, VA, 90
Business Categories: Category Business, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $21,197,461
Exercised Options: $21,197,461
Current Obligation: $21,197,461
Parent Contract
Parent Award PIID: GS35F4381G
IDV Type: FSS
Timeline
Start Date: 2012-10-19
Current End Date: 2014-01-31
Potential End Date: 2014-01-31 00:00:00
Last Modified: 2014-06-24
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