CNCS Awards $18.7M for Customer Service Support to Concentrix CVG Corporation
Contract Overview
Contract Amount: $18,757,212 ($18.8M)
Contractor: Concentrix CVG Corporation
Awarding Agency: Corporation for National and Community Service
Start Date: 2012-09-29
End Date: 2025-02-19
Contract Duration: 4,526 days
Daily Burn Rate: $4.1K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 3
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: CONSOLIDATED CUSTOMER SERVICE SUPPORT
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20005
Plain-Language Summary
Corporation for National and Community Service obligated $18.8 million to CONCENTRIX CVG CORPORATION for work described as: CONSOLIDATED CUSTOMER SERVICE SUPPORT Key points: 1. Contract awarded via full and open competition. 2. Firm fixed price contract type. 3. Concentrix CVG Corporation is the sole awardee. 4. The contract has a long duration of over 4500 days.
Value Assessment
Rating: fair
The total award amount is $18.7 million over a period extending to February 2025. Without specific unit costs or performance metrics, a direct comparison to similar contracts is challenging. However, the duration suggests a significant, long-term service requirement.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating a competitive bidding process. This method generally promotes price discovery and potentially better pricing for the government.
Taxpayer Impact: The use of full and open competition suggests efforts to secure competitive pricing, benefiting taxpayers. The total value of $18.7 million represents a significant investment.
Public Impact
Ensures continued customer service operations for the Corporation for National and Community Service. Supports a large federal agency's mission delivery. Potential for job creation through the contractor.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Long contract duration may lead to price escalation.
- Lack of small business participation noted.
Positive Signals
- Awarded through full and open competition.
- Firm fixed price contract type provides cost certainty.
Sector Analysis
This contract falls under the 'Information Services' sector, specifically 'All Other Information Services'. Spending in this sector can vary widely based on agency needs, but consistent customer support is crucial for agency operations.
Small Business Impact
The data indicates that small businesses were not awarded this contract, as the 'sb' field is false. Further analysis would be needed to determine if small businesses had the opportunity to compete or if subcontracting opportunities exist.
Oversight & Accountability
The Corporation for National and Community Service is responsible for overseeing this contract. The long duration necessitates diligent oversight to ensure performance and value for taxpayer money.
Related Government Programs
- All Other Information Services
- Corporation for National and Community Service Contracting
- Corporation for National and Community Service Programs
Risk Flags
- Long contract duration (over 12 years).
- No indication of small business participation.
- Lack of detailed performance metrics in provided data.
- Potential for price escalation over the contract's life.
Tags
all-other-information-services, corporation-for-national-and-community-s, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Corporation for National and Community Service awarded $18.8 million to CONCENTRIX CVG CORPORATION. CONSOLIDATED CUSTOMER SERVICE SUPPORT
Who is the contractor on this award?
The obligated recipient is CONCENTRIX CVG CORPORATION.
Which agency awarded this contract?
Awarding agency: Corporation for National and Community Service (Corporation for National and Community Service).
What is the total obligated amount?
The obligated amount is $18.8 million.
What is the period of performance?
Start: 2012-09-29. End: 2025-02-19.
What is the average annual cost of this contract, and how does it compare to industry benchmarks for similar customer service support contracts?
The contract spans approximately 12.7 years (4526 days / 365 days/year) with a total value of $18.7 million. This averages to roughly $1.47 million per year. Benchmarking this against industry standards for comprehensive customer service support would require detailed analysis of service levels, scope, and contractor overhead, but it appears to be a substantial investment.
What are the specific performance metrics and service level agreements (SLAs) in place to ensure the effectiveness of the customer service support?
The provided data does not detail the specific performance metrics or SLAs. Effective oversight would require clear, measurable objectives for response times, resolution rates, customer satisfaction, and other key performance indicators to ensure the contractor is meeting the agency's needs and delivering value.
Given the long duration and firm fixed price, what mechanisms are in place to manage potential scope creep or unforeseen cost increases?
While a firm fixed price contract offers cost certainty, long durations can still present challenges. The contract likely includes clauses for change orders or modifications if the scope significantly deviates from the original agreement. The agency's contract management team would need to rigorously review any proposed changes to prevent uncontrolled cost increases.
Industry Classification
NAICS: Information › Other Information Services › All Other Information Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › MANAGEMENT SUPPORT SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 3
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: TD Synnex Corporation
Address: 201 EAST FOURTH ST, CINCINNATI, OH, 45202
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $18,757,212
Exercised Options: $18,757,212
Current Obligation: $18,757,212
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: GS00V08PDD0067
IDV Type: IDC
Timeline
Start Date: 2012-09-29
Current End Date: 2025-02-19
Potential End Date: 2025-02-19 00:00:00
Last Modified: 2025-02-20
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