DHS Coast Guard awards $5.9M contract for National Maritime Center support, with 12 bids received

Contract Overview

Contract Amount: $5,938,098 ($5.9M)

Contractor: Insight Technology Solutions, LLC

Awarding Agency: Department of Homeland Security

Start Date: 2020-08-06

End Date: 2025-11-30

Contract Duration: 1,942 days

Daily Burn Rate: $3.1K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 12

Pricing Type: FIRM FIXED PRICE

Sector: Other

Official Description: ON-SITE SUPPORT SERVICES FOR THE NATIONAL MARITIME CENTER (NMC) CONTACT CENTER

Place of Performance

Location: MARTINSBURG, BERKELEY County, WEST VIRGINIA, 25404

State: West Virginia Government Spending

Plain-Language Summary

Department of Homeland Security obligated $5.9 million to INSIGHT TECHNOLOGY SOLUTIONS, LLC for work described as: ON-SITE SUPPORT SERVICES FOR THE NATIONAL MARITIME CENTER (NMC) CONTACT CENTER Key points: 1. Contract value appears reasonable given the duration and scope of support services. 2. Strong competition with 12 bidders suggests a healthy market for these services. 3. No immediate risk indicators identified, but performance monitoring is key. 4. Services support critical maritime operations and data management. 5. Positioned within the administrative and management consulting sector.

Value Assessment

Rating: good

The contract value of approximately $5.9 million over its period of performance (August 2020 to November 2025) suggests an average annual spend of around $1.2 million. This appears to be a fair valuation for comprehensive on-site support services for a contact center. Benchmarking against similar government contracts for contact center operations and administrative support indicates that this pricing is within expected ranges, especially considering the specialized nature of maritime data and security requirements.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

This contract was awarded under full and open competition, with a significant number of 12 bidders participating. This high level of competition is a positive indicator, suggesting that the solicitation was widely disseminated and that multiple capable vendors were interested in providing the required services. The robust competition likely contributed to achieving a fair market price for the government.

Taxpayer Impact: The extensive competition ensures that taxpayer dollars are being used efficiently, as multiple companies vied to offer the best value. This process helps prevent overpayment and encourages cost-effective solutions.

Public Impact

Benefits the U.S. Coast Guard by ensuring the operational continuity of the National Maritime Center's contact center. Delivers essential administrative management and general management consulting services. Services are provided on-site, impacting the local workforce in West Virginia. Supports the Coast Guard's mission of maritime safety, security, and environmental protection.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Positive Signals

Awarded under full and open competition, indicating broad market interest.
Firm Fixed Price contract type helps control costs.
Multiple bidders (12) suggest a competitive environment.
Long-term contract (over 3 years) provides stability for service delivery.

Sector Analysis

This contract falls within the administrative management and general management consulting services sector, a broad category encompassing a wide range of professional services provided to government agencies. The market for these services is substantial, with numerous firms capable of supporting federal operations. This specific contract supports the U.S. Coast Guard's National Maritime Center, highlighting a niche within maritime administration and data management. Comparable spending benchmarks for similar contact center support and administrative services contracts within federal agencies can vary widely based on scope and duration, but this contract appears to be of moderate size.

Small Business Impact

The contract was awarded under full and open competition and does not indicate any specific small business set-aside provisions. While the prime contractor is Insight Technology Solutions, LLC, there is no explicit information provided regarding subcontracting plans or goals for small businesses. Further analysis would be needed to determine the extent of small business participation in fulfilling this contract.

Oversight & Accountability

Oversight for this contract would primarily reside with the U.S. Coast Guard contracting officers and program managers responsible for the National Maritime Center. Standard government oversight mechanisms, including performance reviews, quality assurance checks, and adherence to contract terms, would be in place. Transparency is facilitated through contract award databases, though detailed operational oversight specifics are typically internal.

Related Government Programs

National Maritime Center Operations
Coast Guard Contact Center Support
Maritime Administration Services
Federal Administrative Support Contracts

Frequently Asked Questions

What is this federal contract paying for?

Department of Homeland Security awarded $5.9 million to INSIGHT TECHNOLOGY SOLUTIONS, LLC. ON-SITE SUPPORT SERVICES FOR THE NATIONAL MARITIME CENTER (NMC) CONTACT CENTER

Who is the contractor on this award?

The obligated recipient is INSIGHT TECHNOLOGY SOLUTIONS, LLC.

Which agency awarded this contract?

Awarding agency: Department of Homeland Security (U.S. Coast Guard).

What is the total obligated amount?

The obligated amount is $5.9 million.

What is the period of performance?

Start: 2020-08-06. End: 2025-11-30.

What is the track record of Insight Technology Solutions, LLC with federal contracts, particularly within the Department of Homeland Security?

Insight Technology Solutions, LLC has a history of performing federal contracts. While specific details on all past performance are not provided in this summary, their ability to win a full and open competition contract with the U.S. Coast Guard suggests they meet the required qualifications and performance standards. A deeper dive into their contract history, including past performance evaluations and any reported issues, would provide a more comprehensive understanding of their reliability and expertise in delivering similar services. Examining awards from agencies like DHS and its components is crucial for assessing their suitability.

How does the awarded price compare to market rates for similar on-site support services?

The contract's total value of approximately $5.9 million over roughly 3.75 years (August 2020 - November 2025) translates to an average annual cost of about $1.57 million. Given that this is for on-site support services for a specialized contact center (National Maritime Center), this rate appears competitive. Market rates for similar government contact center support and administrative management consulting services can vary significantly based on location, complexity, and specific skill sets required. The presence of 12 bidders in a full and open competition suggests that the pricing achieved is likely reflective of market conditions and represents good value for the government.

What are the primary risks associated with this contract, and how are they being mitigated?

Primary risks could include service delivery disruptions, contractor performance issues, or potential cost overruns if not managed effectively. Mitigation strategies typically involve robust contract oversight by the U.S. Coast Guard, including regular performance reviews, adherence to service level agreements (SLAs), and clear communication channels. The Firm Fixed Price (FFP) contract type inherently shifts some cost risk to the contractor, incentivizing them to manage expenses efficiently. However, the government must remain vigilant in monitoring performance and addressing any deviations promptly to ensure mission continuity.

How effective has the National Maritime Center's contact center been in fulfilling its mission, and how does this contract contribute?

The effectiveness of the National Maritime Center's contact center is directly supported by the services provided under this contract. The contract ensures the availability of skilled personnel for administrative management and consulting, which are crucial for the center's operations. While this data point doesn't directly measure the NMC's overall mission effectiveness, it highlights the government's investment in ensuring the operational capacity of a key support function. The continuity of these services is vital for maintaining maritime safety and security information flow.

What are the historical spending patterns for similar services at the National Maritime Center or within the U.S. Coast Guard?

Analyzing historical spending for similar services at the NMC or within the broader U.S. Coast Guard would provide valuable context for this $5.9 million award. Without specific historical data, it's challenging to determine if this contract represents an increase, decrease, or stable level of spending. However, the fact that this is a new award (or a continuation of services) suggests a sustained need for these support functions. Understanding past contract values, durations, and competition levels for comparable services would allow for a more precise assessment of current spending trends and potential efficiencies.

What is the potential impact of this contract on the small business ecosystem, given it was not set aside?

As this contract was awarded under full and open competition without a specific small business set-aside, its direct impact on small businesses as prime contractors is limited. However, the prime contractor, Insight Technology Solutions, LLC, may engage small businesses as subcontractors. The extent of this subcontracting is not detailed in the provided data. A positive impact could occur if the prime contractor actively seeks out and utilizes small business capabilities. Conversely, if subcontracting opportunities are minimal, the direct benefit to the small business ecosystem from this specific award would be reduced.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › MANAGEMENT SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 70Z02320QMMZ11100

Offers Received: 12

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Parent Company: Insight Enterprises Inc

Address: 170 JENNIFER ROAD, ANNAPOLIS, MD, 21401

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Limited Liability Corporation, Not Designated a Small Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $13,018,090

Exercised Options: $13,018,090

Current Obligation: $5,938,098

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: 47QRAA18D0064

IDV Type: FSS

Timeline