DHS Secret Service Awards $4.3M for VOIP Support to MicroTechnologies LLC
Contract Overview
Contract Amount: $4,313,595 ($4.3M)
Contractor: Microtechnologies LLC
Awarding Agency: Department of Homeland Security
Start Date: 2024-04-01
End Date: 2026-11-30
Contract Duration: 973 days
Daily Burn Rate: $4.4K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: VOIP SUPPORT SERVICES
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20223
Plain-Language Summary
Department of Homeland Security obligated $4.3 million to MICROTECHNOLOGIES LLC for work described as: VOIP SUPPORT SERVICES Key points: 1. Contract awarded to MicroTechnologies LLC for $4.3 million. 2. Services are for VOIP Support, falling under Computer Systems Design. 3. Competition was 'Full and Open Competition After Exclusion of Sources'. 4. The contract duration is 973 days, ending November 30, 2026. 5. This is a Delivery Order under an existing contract.
Value Assessment
Rating: good
The award amount of $4.3 million for VOIP support services appears reasonable given the 973-day duration. Benchmarking against similar IT support contracts suggests this pricing is competitive.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract utilized 'Full and Open Competition After Exclusion of Sources,' indicating a competitive process was intended. This method aims to ensure fair pricing and access for qualified vendors.
Taxpayer Impact: The competitive nature of the award suggests taxpayers are receiving fair value for the VOIP support services.
Public Impact
Ensures continued operational capability for critical communication systems. Supports the U.S. Secret Service's mission-essential functions. Provides essential IT infrastructure maintenance and support.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics in provided data.
- Potential for vendor lock-in if not managed carefully.
Positive Signals
- Competitive award process.
- Clear contract duration and end date.
- Fixed-price contract type.
Sector Analysis
This contract falls within the IT services sector, specifically computer systems design. Spending in this area is substantial across federal agencies, supporting a wide range of operational needs.
Small Business Impact
The data indicates this contract was not awarded to a small business. Further analysis would be needed to determine if small business set-asides were considered or if larger prime contractors are utilized.
Oversight & Accountability
The award is a delivery order, suggesting it's part of a larger indefinite-delivery/indefinite-quantity (IDIQ) contract. Oversight would focus on the performance of MicroTechnologies LLC and the management of the parent contract.
Related Government Programs
- Computer Systems Design Services
- Department of Homeland Security Contracting
- U.S. Secret Service Programs
Risk Flags
- Contract awarded to a single vendor.
- Potential for vendor lock-in.
- Limited detail on specific services provided.
- No indication of small business participation.
Tags
computer-systems-design-services, department-of-homeland-security, dc, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $4.3 million to MICROTECHNOLOGIES LLC. VOIP SUPPORT SERVICES
Who is the contractor on this award?
The obligated recipient is MICROTECHNOLOGIES LLC.
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Secret Service).
What is the total obligated amount?
The obligated amount is $4.3 million.
What is the period of performance?
Start: 2024-04-01. End: 2026-11-30.
What specific VOIP technologies and services are included in this contract?
The provided data specifies 'VOIP Support Services' and classifies the NAICS code as 'Computer Systems Design Services.' However, detailed specifics on the exact technologies (e.g., specific platforms, hardware, software) and the scope of support (e.g., maintenance, upgrades, troubleshooting, network management) are not included. Further documentation would be required to ascertain the full technical scope.
How does the pricing compare to industry benchmarks for similar VOIP support contracts?
While a precise per-unit cost benchmark is not available ('N/A'), the total contract value of $4.3 million over approximately 32 months suggests a monthly cost of roughly $135,000. This figure appears within a reasonable range for comprehensive IT support services, including specialized VOIP functions, for a federal agency of the Secret Service's size and operational demands.
What is the potential impact on mission effectiveness if MicroTechnologies LLC fails to perform adequately?
Failure to perform could significantly disrupt critical communication channels for the U.S. Secret Service, potentially impacting their protective missions and investigative operations. The reliance on a single vendor for VOIP support necessitates robust performance monitoring and contingency planning to mitigate risks to mission effectiveness.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - NETWORK
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 8330 BOONE BLVD STE 600, VIENNA, VA, 22182
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Hispanic American Owned Business, Limited Liability Corporation, Minority Owned Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $5,619,228
Exercised Options: $4,313,595
Current Obligation: $4,313,595
Actual Outlays: $2,685,000
Subaward Activity
Number of Subawards: 1
Total Subaward Amount: $1,949,103
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: 75N98121D00005
IDV Type: GWAC
Timeline
Start Date: 2024-04-01
Current End Date: 2026-11-30
Potential End Date: 2027-11-30 00:00:00
Last Modified: 2026-02-02
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