USCIS Awards $23.9M IT Support Task Order to Salient CRGT, Inc. Under Full and Open Competition
Contract Overview
Contract Amount: $23,895,601 ($23.9M)
Contractor: Salient Crgt, Inc.
Awarding Agency: Department of Homeland Security
Start Date: 2025-12-07
End Date: 2026-11-06
Contract Duration: 334 days
Daily Burn Rate: $71.5K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 5
Pricing Type: TIME AND MATERIALS
Sector: IT
Official Description: TASK ORDER AWARD FOR INFORMATION TECHNOLOGY USER AND FIELD OPERATIONS SUPPORT (NEON) II FOR U.S. CITIZENSHIP AND IMMIGRATION SERVICES (USCIS), INFORMATION TECHNOLOGY FIELD SUPPORT DIVISION (ITFSD)
Place of Performance
Location: FAIRFAX, FAIRFAX County, VIRGINIA, 22033
State: Virginia Government Spending
Plain-Language Summary
Department of Homeland Security obligated $23.9 million to SALIENT CRGT, INC. for work described as: TASK ORDER AWARD FOR INFORMATION TECHNOLOGY USER AND FIELD OPERATIONS SUPPORT (NEON) II FOR U.S. CITIZENSHIP AND IMMIGRATION SERVICES (USCIS), INFORMATION TECHNOLOGY FIELD SUPPORT DIVISION (ITFSD) Key points: 1. The contract focuses on IT user and field operations support for USCIS. 2. Salient CRGT, Inc. is the awardee, indicating a competitive selection process. 3. The award is a Time and Materials contract, which can pose cost control risks. 4. The IT Field Support Division is the primary beneficiary of these services.
Value Assessment
Rating: fair
The Time and Materials pricing structure requires careful monitoring to ensure costs remain within reasonable bounds compared to similar IT support contracts. Without a fixed price, the final cost is heavily dependent on the hours and resources utilized.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, suggesting a robust price discovery process. This method typically leads to more competitive pricing by allowing all eligible vendors to bid.
Taxpayer Impact: Taxpayer funds are being used for essential IT support services, with the expectation that competition has secured a fair price for the required services.
Public Impact
Ensures continued IT support for critical USCIS operations, impacting user experience and system reliability. Supports the agency's mission by maintaining essential technology infrastructure. Potential for cost overruns due to the Time and Materials contract type if not closely managed.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Time and Materials contract type
- Potential for scope creep
- Reliance on a single vendor for critical IT support
Positive Signals
- Awarded under full and open competition
- Supports essential government functions
- Clear period of performance
Sector Analysis
This contract falls within the Computer Systems Design Services sector, a significant area of federal IT spending. Benchmarks for similar IT support services vary widely based on scope and complexity, but this award appears to be within a typical range for comprehensive field support.
Small Business Impact
The award was not set aside for small businesses, and the prime contractor, Salient CRGT, Inc., is not identified as a small business. This suggests that larger, established companies were deemed best suited for this particular requirement.
Oversight & Accountability
Oversight will be crucial to manage the Time and Materials aspect of this contract, ensuring that hours and materials are justified and that the project stays within budget expectations. The contracting officer's representative will play a key role.
Related Government Programs
- Computer Systems Design Services
- Department of Homeland Security Contracting
- U.S. Citizenship and Immigration Services Programs
Risk Flags
- Time and Materials pricing structure
- Potential for cost overruns
- Lack of small business participation
- Reliance on a single vendor for critical support
Tags
computer-systems-design-services, department-of-homeland-security, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $23.9 million to SALIENT CRGT, INC.. TASK ORDER AWARD FOR INFORMATION TECHNOLOGY USER AND FIELD OPERATIONS SUPPORT (NEON) II FOR U.S. CITIZENSHIP AND IMMIGRATION SERVICES (USCIS), INFORMATION TECHNOLOGY FIELD SUPPORT DIVISION (ITFSD)
Who is the contractor on this award?
The obligated recipient is SALIENT CRGT, INC..
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Citizenship and Immigration Services).
What is the total obligated amount?
The obligated amount is $23.9 million.
What is the period of performance?
Start: 2025-12-07. End: 2026-11-06.
What is the projected cost per hour for labor categories under this Time and Materials contract, and how does it compare to industry benchmarks?
The specific hourly rates for labor categories are not detailed in the provided data. However, for Time and Materials contracts, agencies typically negotiate these rates based on market research and historical data. A thorough review of the contract's pricing details would be necessary to compare these rates against industry benchmarks for similar IT user and field operations support roles.
What mechanisms are in place to mitigate the risk of cost overruns inherent in a Time and Materials contract for IT support?
Effective mitigation strategies include establishing clear ceilings on the contract, implementing rigorous monitoring of labor hours and material costs, requiring detailed justifications for all expenditures, and conducting regular performance reviews. The COR must actively manage the scope and ensure that all work performed is necessary and authorized.
How will the effectiveness of Salient CRGT's IT support be measured to ensure USCIS receives adequate value for the $23.9 million expenditure?
Effectiveness will likely be measured through performance metrics outlined in the contract's statement of work, such as system uptime, response times for user support tickets, and successful resolution rates. Regular performance evaluations and user feedback mechanisms will also be critical in assessing the value delivered.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 70SBUR25R00000008
Offers Received: 5
Pricing Type: TIME AND MATERIALS (Y)
Evaluated Preference: NONE
Contractor Details
Address: 4000 LEGATO RD STE 600, FAIRFAX, VA, 22033
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $163,395,566
Exercised Options: $23,895,601
Current Obligation: $23,895,601
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: 47QTCK18D0060
IDV Type: GWAC
Timeline
Start Date: 2025-12-07
Current End Date: 2026-11-06
Potential End Date: 2030-11-06 00:00:00
Last Modified: 2026-03-18
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