DHS Awards $9.75M Public Safety Dispatch Contract to Triple Canopy Inc. Amidst Full and Open Competition
Contract Overview
Contract Amount: $9,750,139 ($9.8M)
Contractor: Triple Canopy Inc
Awarding Agency: Department of Homeland Security
Start Date: 2024-10-01
End Date: 2025-05-31
Contract Duration: 242 days
Daily Burn Rate: $40.3K/day
Competition Type: FULL AND OPEN COMPETITION
Pricing Type: TIME AND MATERIALS
Sector: Other
Official Description: PUBLIC SAFETY TELECOMMUNICATOR AND ALARM MONITOR SUPPORT SERVICES MEGACENTER DISPATCH CONTRACT 70RFP324DEH000001
Place of Performance
Location: BATTLE CREEK, CALHOUN County, MICHIGAN, 49037
State: Michigan Government Spending
Plain-Language Summary
Department of Homeland Security obligated $9.8 million to TRIPLE CANOPY INC for work described as: PUBLIC SAFETY TELECOMMUNICATOR AND ALARM MONITOR SUPPORT SERVICES MEGACENTER DISPATCH CONTRACT 70RFP324DEH000001 Key points: 1. Contract value of $9.75M for essential public safety dispatch services. 2. Awarded through full and open competition, suggesting market availability. 3. Potential risk associated with reliance on a single vendor for critical services. 4. Services fall under Administrative Management and General Management Consulting.
Value Assessment
Rating: fair
The contract value of $9.75M for 242 days of service appears high. Benchmarking against similar public safety telecommunicator support contracts is needed to assess pricing reasonableness.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, indicating multiple vendors could bid. This method generally promotes competitive pricing and ensures fair market value.
Taxpayer Impact: Taxpayers are impacted by the $9.75M expenditure for these critical public safety services.
Public Impact
Ensures continuity of public safety communication and alarm monitoring. Supports critical infrastructure for emergency response. Potential impact on response times if service quality degrades.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- High contract value for a relatively short duration.
- Lack of specific performance metrics or quality assurance details provided.
Positive Signals
- Awarded via full and open competition.
- Supports essential public safety functions.
Sector Analysis
This contract falls within the professional services sector, specifically administrative and management consulting. Spending benchmarks for similar public safety support services are difficult to ascertain without more granular data.
Small Business Impact
The data indicates this contract was not awarded to a small business. Further analysis would be needed to determine if small business participation was sought or achieved through subcontracting.
Oversight & Accountability
Oversight will be crucial to ensure Triple Canopy Inc. meets performance standards and delivers value for the $9.75M investment, especially given the critical nature of public safety dispatch.
Related Government Programs
- Administrative Management and General Management Consulting Services
- Department of Homeland Security Contracting
- Office of Procurement Operations Programs
Risk Flags
- Potential for cost overruns due to Time and Materials pricing.
- Lack of defined performance metrics.
- Critical nature of services requires stringent oversight.
- Contract duration is relatively short for a large value award.
Tags
administrative-management-and-general-ma, department-of-homeland-security, mi, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $9.8 million to TRIPLE CANOPY INC. PUBLIC SAFETY TELECOMMUNICATOR AND ALARM MONITOR SUPPORT SERVICES MEGACENTER DISPATCH CONTRACT 70RFP324DEH000001
Who is the contractor on this award?
The obligated recipient is TRIPLE CANOPY INC.
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (Office of Procurement Operations).
What is the total obligated amount?
The obligated amount is $9.8 million.
What is the period of performance?
Start: 2024-10-01. End: 2025-05-31.
What is the specific scope of work for these dispatch services and how does it align with the contract value?
The scope includes public safety telecommunicator and alarm monitor support services. The contract value of $9.75M for approximately 8 months suggests a significant operational requirement. A detailed breakdown of tasks, personnel hours, and associated costs would be necessary to fully assess alignment and value for money.
What are the key performance indicators (KPIs) and service level agreements (SLAs) for this contract to mitigate risks?
The provided data does not specify KPIs or SLAs. For critical public safety functions, robust performance metrics such as average call answer time, dispatch accuracy, and system uptime are essential. Without defined SLAs, it is difficult to objectively measure service quality and hold the contractor accountable for performance.
How does the pricing structure (Time and Materials) compare to fixed-price contracts for similar services, and what are the potential cost implications?
Time and Materials (T&M) contracts offer flexibility but can lead to cost overruns if not closely managed. Compared to fixed-price contracts, T&M may be less cost-effective for predictable services. The government must diligently monitor labor hours and material costs to ensure the $9.75M expenditure remains within reasonable bounds.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services
Product/Service Code: MAINT, REPAIR, REBUILD EQUIPMENT › MAINT, REPAIR, REBUILD OF EQUIPMENT
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Pricing Type: TIME AND MATERIALS (Y)
Evaluated Preference: NONE
Contractor Details
Address: 13530 DULLES TECHNOLOGY DR, HERNDON, VA, 20171
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $9,750,139
Exercised Options: $9,750,139
Current Obligation: $9,750,139
Actual Outlays: $9,536,052
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 70RFP324DEH000001
IDV Type: IDC
Timeline
Start Date: 2024-10-01
Current End Date: 2025-05-31
Potential End Date: 2026-02-14 00:00:00
Last Modified: 2026-02-13
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