DHS Awards $3M for IT Client Device Refresh Support to FCN, Inc
Contract Overview
Contract Amount: $3,000,460 ($3.0M)
Contractor: FCN, Inc.
Awarding Agency: Department of Homeland Security
Start Date: 2024-09-30
End Date: 2025-09-29
Contract Duration: 364 days
Daily Burn Rate: $8.2K/day
Competition Type: FULL AND OPEN COMPETITION
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: INFORMATION TECHNOLOGY CLIENT DEVICE REFRESH SUPPORT FOR ICE/OCIO
Place of Performance
Location: ROCKVILLE, MONTGOMERY County, MARYLAND, 20852
State: Maryland Government Spending
Plain-Language Summary
Department of Homeland Security obligated $3.0 million to FCN, INC. for work described as: INFORMATION TECHNOLOGY CLIENT DEVICE REFRESH SUPPORT FOR ICE/OCIO Key points: 1. Contract awarded for essential IT client device refresh and support. 2. FCN, Inc. is the awardee for this $3M contract. 3. The contract duration is one year, ending September 29, 2025. 4. This falls under 'Other Computer Related Services' (NAICS 541519).
Value Assessment
Rating: good
The award amount of $3,004,599.95 appears reasonable for a one-year IT support contract. Benchmarking against similar contracts for device refresh and ongoing support would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating a robust price discovery process. The use of a BPA Call suggests a streamlined procurement method within an existing framework.
Taxpayer Impact: Taxpayer funds are being used for essential IT infrastructure maintenance and upgrades, aiming for efficient service delivery.
Public Impact
Ensures continued operational capability for critical ICE/OCIO IT systems. Supports federal employees with necessary technology for their duties. Contributes to the modernization of government IT infrastructure.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep if device refresh requirements are not clearly defined.
- Reliance on a single vendor for support could pose future risks if not managed.
Positive Signals
- Full and open competition promotes fair pricing.
- Firm Fixed Price contract provides cost certainty.
Sector Analysis
This contract falls within the Information Technology sector, specifically focusing on IT support services. Spending benchmarks for similar IT device refresh and maintenance contracts vary widely based on scope and agency size.
Small Business Impact
While this contract was awarded under full and open competition, there is no specific indication of small business participation in this award. Future solicitations could explore opportunities for small business subcontracting.
Oversight & Accountability
The contract is managed by the Department of Homeland Security (DHS) for U.S. Immigration and Customs Enforcement (ICE)/Office of the Chief Information Officer (OCIO). Standard oversight mechanisms for federal IT contracts would apply.
Related Government Programs
- Other Computer Related Services
- Department of Homeland Security Contracting
- U.S. Immigration and Customs Enforcement Programs
Risk Flags
- Lack of detailed scope definition for services.
- Potential for vendor lock-in if not managed proactively.
- Need for clear performance metrics to ensure value for money.
Tags
other-computer-related-services, department-of-homeland-security, md, bpa-call, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $3.0 million to FCN, INC.. INFORMATION TECHNOLOGY CLIENT DEVICE REFRESH SUPPORT FOR ICE/OCIO
Who is the contractor on this award?
The obligated recipient is FCN, INC..
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Immigration and Customs Enforcement).
What is the total obligated amount?
The obligated amount is $3.0 million.
What is the period of performance?
Start: 2024-09-30. End: 2025-09-29.
What is the specific scope of the 'client device refresh' and 'support' services included in this contract?
The contract details do not specify the exact nature of the client device refresh, such as the number of devices, types of hardware, or refresh cycle. Similarly, the scope of 'support' is not detailed, which could range from hardware maintenance to software troubleshooting and user assistance. A clearer definition would allow for better value assessment.
What are the key performance indicators (KPIs) for evaluating the effectiveness of FCN, Inc.'s support services?
Effectiveness is typically measured through KPIs such as response times for support requests, resolution rates, system uptime, and user satisfaction surveys. Without these defined metrics, it is difficult to objectively assess the contractor's performance and the overall effectiveness of the IT support provided under this contract.
Are there any identified risks associated with the chosen procurement method (BPA Call) for this specific IT service requirement?
Using a BPA Call can streamline procurement, but risks include potentially less competitive pricing compared to a standalone solicitation if the underlying BPA wasn't competitively established or if the call doesn't attract sufficient bids. Ensuring the BPA's terms remain relevant and competitive is crucial for ongoing value.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - NETWORK
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 12501 ARDENNES AVE, ROCKVILLE, MD, 20852
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Manufacturer of Goods, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $3,000,460
Exercised Options: $3,000,460
Current Obligation: $3,000,460
Actual Outlays: $2,678,981
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 70CTD023A00000001
IDV Type: BPA
Timeline
Start Date: 2024-09-30
Current End Date: 2025-09-29
Potential End Date: 2025-09-29 00:00:00
Last Modified: 2026-03-26
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