NEA Awards $2.48M IT Service Desk Contract to Innosoft Corporation for 5 Years

Contract Overview

Contract Amount: $2,480,429 ($2.5M)

Contractor: Innosoft Corporation

Awarding Agency: National Endowment for the Arts

Start Date: 2023-09-19

End Date: 2028-03-18

Contract Duration: 1,642 days

Daily Burn Rate: $1.5K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 2

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: NEA IT TIER 1 AND TIER 2 IT SERVICE DESK SUPPORT

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20506

State: District of Columbia Government Spending

Plain-Language Summary

National Endowment for the Arts obligated $2.5 million to INNOSOFT CORPORATION for work described as: NEA IT TIER 1 AND TIER 2 IT SERVICE DESK SUPPORT Key points: 1. Contract value of $2.48 million over 5 years. 2. Innosoft Corporation is the sole awardee. 3. Potential risk associated with limited competition. 4. IT Service Desk support is crucial for agency operations.

Value Assessment

Rating: fair

The contract value of $2.48 million over 5 years for IT service desk support appears reasonable given the scope. However, without specific details on the number of users or service level agreements, a precise benchmark is difficult. Further analysis of the pricing structure against similar government contracts for comparable services is recommended.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, which generally promotes competitive pricing. However, the data indicates this is a Delivery Order, suggesting it might be part of a larger indefinite-delivery/indefinite-quantity (IDIQ) contract. The specific pricing discovery mechanism within the IDIQ and this order needs further review.

Taxpayer Impact: The use of full and open competition is positive for taxpayer value. The final price paid will depend on the competitive nature of the underlying IDIQ or any specific bidding process for this delivery order.

Public Impact

Ensures continued IT support for NEA staff, enabling smooth operations. Supports the National Endowment for the Arts' mission delivery through reliable technology. Potential for improved IT services and user satisfaction.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Limited visibility into specific service level agreements (SLAs).
Potential for cost creep if scope expands without re-competition.
Reliance on a single vendor for critical IT support.

Positive Signals

Awarded under full and open competition.
Firm Fixed Price contract type helps control costs.
Long-term contract provides stability for IT services.

Sector Analysis

This contract falls under IT services, specifically computer systems design. The IT services sector within the federal government is vast, with significant spending on support, development, and infrastructure. Benchmarks for similar service desk contracts vary widely based on agency size, complexity, and service levels.

Small Business Impact

The provided data does not indicate if small businesses were involved in the competition or subcontracting. Further investigation would be needed to determine the extent of small business participation.

Oversight & Accountability

The National Endowment for the Arts is responsible for overseeing this contract. Standard government oversight mechanisms, including performance monitoring and contract management, should be in place to ensure service delivery and value for money.

Related Government Programs

Computer Systems Design Services
National Endowment for the Arts Contracting
National Endowment for the Arts Programs

Risk Flags

Potential for vendor lock-in if future needs are highly specialized.
Risk of scope creep without adequate change control.
Dependence on a single vendor for critical IT infrastructure support.
Need for robust performance monitoring to ensure service quality.

Frequently Asked Questions

What is this federal contract paying for?

National Endowment for the Arts awarded $2.5 million to INNOSOFT CORPORATION. NEA IT TIER 1 AND TIER 2 IT SERVICE DESK SUPPORT

Who is the contractor on this award?

The obligated recipient is INNOSOFT CORPORATION.

Which agency awarded this contract?

Awarding agency: National Endowment for the Arts (National Endowment for the Arts).

What is the total obligated amount?

The obligated amount is $2.5 million.

What is the period of performance?

Start: 2023-09-19. End: 2028-03-18.

What is the specific breakdown of services included in the IT Tier 1 and Tier 2 support, and how does this align with industry best practices for similar contract values?

The provided data lacks the specific service breakdown. A comprehensive analysis would require reviewing the Statement of Work (SOW) to detail the scope of Tier 1 (help desk) and Tier 2 (technical support) services. Comparing these defined services against industry benchmarks for similar contract values, considering factors like user base size and complexity, is crucial for assessing value for money and ensuring alignment with best practices.

Given the contract is a Delivery Order, what was the competitive landscape of the parent IDIQ contract, and how did that influence the pricing for this specific order?

As a Delivery Order, its pricing is influenced by the terms established in the parent IDIQ contract. Understanding the competitive nature of the original IDIQ award is key. If the IDIQ itself had limited competition or was awarded without robust price analysis, it could impact the fairness of pricing for this specific order. Further review of the IDIQ's award justification and pricing structure is necessary.

What performance metrics and KPIs are being used to measure the effectiveness of Innosoft Corporation's IT service desk support, and how are these tied to contractor payment?

The data does not specify the performance metrics or Key Performance Indicators (KPIs) used to evaluate Innosoft Corporation's service desk support. Effective oversight requires clearly defined, measurable KPIs related to response times, resolution rates, customer satisfaction, and uptime. Tying contractor payments to the achievement of these KPIs ensures accountability and incentivizes high-quality service delivery, directly impacting the effectiveness of the IT support.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - IT MANAGEMENT

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 59310523S0010

Offers Received: 2

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 7127 AMBASSADOR RD STE 100, WINDSOR MILL, MD, 21244

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, Indian (Subcontinent) American Owned Business, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $6,460,147

Exercised Options: $2,480,429

Current Obligation: $2,480,429

Actual Outlays: $1,453,068

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: 47QTCA18D00J4

IDV Type: FSS

Timeline