FBI NICS Call Center Contract Awarded to KECH INC for $10.75 Million
Contract Overview
Contract Amount: $10,751,318 ($10.8M)
Contractor: Kech Inc
Awarding Agency: General Services Administration
Start Date: 2024-01-30
End Date: 2026-01-29
Contract Duration: 730 days
Daily Burn Rate: $14.7K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 3
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: FBI NICS CALL CENTER
Place of Performance
Location: CLARKSBURG, HARRISON County, WEST VIRGINIA, 26306
Plain-Language Summary
General Services Administration obligated $10.8 million to KECH INC for work described as: FBI NICS CALL CENTER Key points: 1. The contract is for telemarketing and contact center services for the FBI's NICS system. 2. Awarded under full and open competition, indicating a competitive bidding process. 3. The contract duration is two years, with a firm fixed price. 4. The total value is approximately $10.75 million, averaging $5.37 million annually.
Value Assessment
Rating: good
The contract value of $10.75 million over two years suggests a reasonable annual cost for call center operations. Benchmarking against similar government contracts for contact center services would provide a more precise assessment of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, which typically fosters competitive pricing and ensures the government receives the best value. The use of a delivery order under a larger contract structure is noted.
Taxpayer Impact: The competitive nature of the award is expected to ensure taxpayer funds are used efficiently for essential FBI services.
Public Impact
Ensures continued operation of the FBI's National Instant Criminal Background Check System (NICS) call center. Supports critical law enforcement functions by facilitating background checks for firearms purchases. Provides essential communication services for public inquiries and operational support related to NICS.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics in the provided data.
- Potential for cost overruns if not managed effectively.
- Dependence on a single contractor for critical NICS operations.
Positive Signals
- Awarded through full and open competition.
- Firm fixed price contract limits cost uncertainty.
- Supports a vital national security function.
Sector Analysis
The contract falls within the administrative and support services sector, specifically telemarketing and contact centers. Government spending in this area is substantial, supporting various agency operations. Benchmarks for similar services vary widely based on complexity and volume.
Small Business Impact
The provided data does not indicate whether small businesses were involved as subcontractors or prime contractors in this award. Further analysis would be needed to determine small business participation.
Oversight & Accountability
Oversight will be managed by the General Services Administration (GSA) Federal Acquisition Service. The firm fixed price contract and delivery order structure provide some level of financial control, but ongoing performance monitoring is crucial.
Related Government Programs
- Telemarketing Bureaus and Other Contact Centers
- General Services Administration Contracting
- Federal Acquisition Service Programs
Risk Flags
- Potential for scope creep if not managed tightly.
- Reliance on a single vendor for a critical function.
- Lack of detailed performance metrics in the award data.
- Contract awarded as a delivery order, suggesting it might be part of a larger indefinite-delivery/indefinite-quantity (IDIQ) contract.
Tags
telemarketing-bureaus-and-other-contact-, general-services-administration, wv, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
General Services Administration awarded $10.8 million to KECH INC. FBI NICS CALL CENTER
Who is the contractor on this award?
The obligated recipient is KECH INC.
Which agency awarded this contract?
Awarding agency: General Services Administration (Federal Acquisition Service).
What is the total obligated amount?
The obligated amount is $10.8 million.
What is the period of performance?
Start: 2024-01-30. End: 2026-01-29.
What is the specific volume of calls handled by the NICS call center, and how does this impact the per-call cost?
The provided data does not specify the call volume. To assess the per-call cost, we would need the total number of calls handled during the contract period. This information is crucial for understanding the efficiency of the service and comparing it to industry benchmarks. Without it, the value proposition remains partially obscured.
What are the key performance indicators (KPIs) for KECH INC, and how will their performance be measured?
The data does not detail the specific KPIs or performance measurement criteria for KECH INC. Effective oversight requires clearly defined metrics such as average call handling time, first-call resolution rates, and customer satisfaction scores. The absence of this information raises concerns about accountability and the ability to ensure optimal service delivery.
How does the $10.75 million contract value compare to historical spending on the FBI NICS call center operations?
Comparing this contract's value to historical spending is essential for assessing cost-effectiveness. If previous contracts were significantly lower or higher, it warrants investigation into the reasons. This analysis helps determine if the current pricing reflects market trends, increased service demands, or potential inefficiencies.
Industry Classification
NAICS: Administrative and Support and Waste Management and Remediation Services › Business Support Services › Telemarketing Bureaus and Other Contact Centers
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 47QFSA23Q0080
Offers Received: 3
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 965 S HIGHWAY 25 W, WILLIAMSBURG, KY, 40769
Business Categories: Category Business, Corporate Entity Not Tax Exempt, HUBZone Firm, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $26,016,351
Exercised Options: $10,824,725
Current Obligation: $10,751,318
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 47QTCA22D004F
IDV Type: FSS
Timeline
Start Date: 2024-01-30
Current End Date: 2026-01-29
Potential End Date: 2029-01-29 00:00:00
Last Modified: 2026-01-12
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