HUD Multifamily Housing IT O&M Contract Awarded to Pyramid Systems for $37.8M
Contract Overview
Contract Amount: $37,778,094 ($37.8M)
Contractor: Pyramid Systems, Inc.
Awarding Agency: General Services Administration
Start Date: 2020-10-01
End Date: 2026-03-29
Contract Duration: 2,005 days
Daily Burn Rate: $18.8K/day
Competition Type: COMPETED UNDER SAP
Number of Offers Received: 5
Pricing Type: LABOR HOURS
Sector: IT
Official Description: APPLICATION OPERATIONS AND MAINTENANCE FOR THE MULTIFAMILY HOUSING PROGRAM OFFICE GROUPING OF HUD OCIO.
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20410
Plain-Language Summary
General Services Administration obligated $37.8 million to PYRAMID SYSTEMS, INC. for work described as: APPLICATION OPERATIONS AND MAINTENANCE FOR THE MULTIFAMILY HOUSING PROGRAM OFFICE GROUPING OF HUD OCIO. Key points: 1. Contract awarded to Pyramid Systems, Inc. for Application Operations and Maintenance. 2. The contract is for the Multifamily Housing Program Office Grouping of HUD OCIO. 3. This is a competitive award under Simplified Acquisition Procedures (SAP). 4. The contract duration is over 5 years, ending in March 2026. 5. The NAICS code 541512 indicates Computer Systems Design Services.
Value Assessment
Rating: good
The contract value of $37.8M over 5 years appears reasonable for IT operations and maintenance services. Benchmarking against similar government IT support contracts would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was competed under SAP, suggesting a competitive process. This method generally leads to fair price discovery, though the specific competition details are not provided.
Taxpayer Impact: The competitive award aims to ensure taxpayer funds are used efficiently for essential IT services supporting the Multifamily Housing Program.
Public Impact
Ensures continued operation of critical IT systems for HUD's Multifamily Housing Program. Supports housing assistance programs impacting numerous individuals and families. Provides stability for housing market operations and data management. Potential for improved efficiency and service delivery through IT maintenance.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Contract duration extends beyond typical SAP awards.
- No specific performance metrics or KPIs are detailed in the provided data.
- Small business participation is not indicated.
Positive Signals
- Awarded through a competitive process.
- Supports a vital government program.
- Long-term contract provides stability for service delivery.
Sector Analysis
This contract falls within the IT services sector, specifically computer systems design and related services. Government spending in this area is substantial, supporting agency operations and digital transformation initiatives.
Small Business Impact
The provided data indicates that this contract was not awarded to a small business (sb: false). There is no information on subcontracting opportunities for small businesses within this award.
Oversight & Accountability
The General Services Administration (GSA) awarded this contract through its Federal Acquisition Service, indicating adherence to established procurement procedures. Further oversight would involve monitoring contract performance and adherence to terms.
Related Government Programs
- Computer Systems Design Services
- General Services Administration Contracting
- Federal Acquisition Service Programs
Risk Flags
- Long contract duration under SAP.
- Lack of explicit small business subcontracting goals.
- Absence of detailed performance metrics in the provided data.
- Potential for scope creep if not managed effectively.
Tags
computer-systems-design-services, general-services-administration, dc, bpa-call, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
General Services Administration awarded $37.8 million to PYRAMID SYSTEMS, INC.. APPLICATION OPERATIONS AND MAINTENANCE FOR THE MULTIFAMILY HOUSING PROGRAM OFFICE GROUPING OF HUD OCIO.
Who is the contractor on this award?
The obligated recipient is PYRAMID SYSTEMS, INC..
Which agency awarded this contract?
Awarding agency: General Services Administration (Federal Acquisition Service).
What is the total obligated amount?
The obligated amount is $37.8 million.
What is the period of performance?
Start: 2020-10-01. End: 2026-03-29.
What is the specific scope of 'Application Operations and Maintenance' covered by this contract?
The scope likely includes maintaining, updating, and ensuring the operational readiness of software applications critical to HUD's Multifamily Housing Program. This could encompass system monitoring, bug fixing, security patching, performance tuning, and user support to ensure the continuous availability and functionality of these essential IT assets.
What are the key performance indicators (KPIs) used to measure the success of Pyramid Systems, Inc. in fulfilling this contract?
Key performance indicators would typically include system uptime percentages, response times for issue resolution, successful patch deployment rates, and user satisfaction scores. These metrics ensure that the contractor is meeting the required service levels and effectively maintaining the IT infrastructure for the Multifamily Housing Program.
How does the pricing structure of this contract compare to industry benchmarks for similar IT O&M services?
Without detailed pricing breakdowns (e.g., labor rates, specific services included), a direct comparison is difficult. However, the overall contract value of $37.8M over five years for comprehensive IT O&M suggests a moderate annual spend. A thorough benchmark would require analyzing the specific labor categories, hours, and service levels against market data.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS
Competition & Pricing
Extent Competed: COMPETED UNDER SAP
Solicitation Procedures: SIMPLIFIED ACQUISITION
Solicitation ID: ID11190052-001
Offers Received: 5
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Parent Company: Pyramid Systems Inc.
Address: 2677 PROSPERITY AVE STE 700, FAIRFAX, VA, 22031
Business Categories: Asian Pacific American Owned Business, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Woman Owned Business
Financial Breakdown
Contract Ceiling: $40,746,470
Exercised Options: $38,340,996
Current Obligation: $37,778,094
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: 47QFDA20A0037
IDV Type: BPA
Timeline
Start Date: 2020-10-01
Current End Date: 2026-03-29
Potential End Date: 2026-03-29 00:00:00
Last Modified: 2026-03-18
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