GSA Awards $29.7M Salesforce ELA to Carahsoft, Boosting IT Services for DC
Contract Overview
Contract Amount: $29,738,688 ($29.7M)
Contractor: Carahsoft Technology Corp
Awarding Agency: General Services Administration
Start Date: 2022-08-01
End Date: 2026-07-31
Contract Duration: 1,460 days
Daily Burn Rate: $20.4K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: PROVIDE SALESFORCE ELA SOFTWARE PRODUCTS
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20405
Plain-Language Summary
General Services Administration obligated $29.7 million to CARAHSOFT TECHNOLOGY CORP for work described as: PROVIDE SALESFORCE ELA SOFTWARE PRODUCTS Key points: 1. Significant investment in IT software licenses for Salesforce. 2. Carahsoft Technology Corp. secures a substantial contract. 3. Potential for increased efficiency and productivity through enhanced software access. 4. Focus on IT services, specifically 'Other Computer Related Services'.
Value Assessment
Rating: good
The contract value of $29.7M over four years appears reasonable for a large enterprise license agreement of this nature. Benchmarking against similar ELA deals for major software vendors would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, suggesting a competitive bidding process. This method generally leads to better price discovery and value for the government.
Taxpayer Impact: Taxpayers benefit from a competitive process that aims to secure fair pricing for essential software.
Public Impact
Federal agencies gain access to critical Salesforce tools, potentially improving data management and citizen services. Supports digital transformation initiatives within the government. Ensures continuity of essential software operations for the District of Columbia.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in with a major software provider.
- Need for ongoing training and support to maximize software utilization.
Positive Signals
- Leverages a widely adopted and robust enterprise software platform.
- Long-term agreement provides budget predictability.
- Full and open competition ensures a fair market approach.
Sector Analysis
This contract falls within the Information Technology sector, specifically focusing on software licensing and related services. Spending benchmarks for enterprise software agreements of this scale are typically high, reflecting the critical role of such tools in government operations.
Small Business Impact
While this specific award went to Carahsoft Technology Corp., it's important to understand if subcontracting opportunities exist for small businesses within this large ELA. The contract itself does not indicate direct small business participation.
Oversight & Accountability
The General Services Administration (GSA) plays a key role in facilitating IT procurements. Oversight will be crucial to ensure effective utilization of the Salesforce platform and adherence to contract terms.
Related Government Programs
- Other Computer Related Services
- General Services Administration Contracting
- Office of Administrative Services Programs
Risk Flags
- High contract value requires diligent performance monitoring.
- Dependence on a single software vendor.
- Need for robust data security and privacy controls.
- Potential for scope creep if not managed effectively.
Tags
other-computer-related-services, general-services-administration, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
General Services Administration awarded $29.7 million to CARAHSOFT TECHNOLOGY CORP. PROVIDE SALESFORCE ELA SOFTWARE PRODUCTS
Who is the contractor on this award?
The obligated recipient is CARAHSOFT TECHNOLOGY CORP.
Which agency awarded this contract?
Awarding agency: General Services Administration (Office of Administrative Services).
What is the total obligated amount?
The obligated amount is $29.7 million.
What is the period of performance?
Start: 2022-08-01. End: 2026-07-31.
What is the projected return on investment (ROI) for this Salesforce ELA, considering user adoption and process improvements?
Quantifying the ROI requires detailed metrics on how the Salesforce platform will enhance specific government functions, improve data analytics, and streamline workflows. Agencies should track key performance indicators related to efficiency gains, cost savings in other areas, and improved service delivery to demonstrate a positive ROI.
What are the specific cybersecurity measures and data protection protocols in place for this Salesforce ELA?
Robust cybersecurity measures are paramount for any government IT procurement. The contract should detail compliance with federal data security standards (e.g., FISMA), encryption protocols, access controls, and incident response plans. Regular audits and assessments are necessary to ensure ongoing protection of sensitive government data.
How will the government ensure effective training and change management to maximize the benefits of this Salesforce ELA?
Effective training and change management are critical for user adoption and realizing the full potential of the Salesforce platform. A comprehensive plan should include tailored training programs for different user groups, ongoing support resources, clear communication strategies, and mechanisms for feedback to address user challenges and promote best practices.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 11493 SUNSET HILLS RD, RESTON, VA, 20190
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $39,458,375
Exercised Options: $29,738,688
Current Obligation: $29,738,688
Actual Outlays: $25,095,724
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: NNG15SC27B
IDV Type: GWAC
Timeline
Start Date: 2022-08-01
Current End Date: 2026-07-31
Potential End Date: 2027-07-31 00:00:00
Last Modified: 2026-02-20
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