National Gallery of Art Awards $3.2M for Helpdesk and Operations Support to Cyber Technology Innovations LLC

Contract Overview

Contract Amount: $3,210,969 ($3.2M)

Contractor: Cyber Technology Innovations LLC

Awarding Agency: National Gallery of Art

Start Date: 2025-01-30

End Date: 2026-02-25

Contract Duration: 391 days

Daily Burn Rate: $8.2K/day

Competition Type: COMPETED UNDER SAP

Number of Offers Received: 5

Pricing Type: LABOR HOURS

Sector: IT

Official Description: HELPDESK AND OPERATIONS SUPPORT

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20004

State: District of Columbia Government Spending

Plain-Language Summary

National Gallery of Art obligated $3.2 million to CYBER TECHNOLOGY INNOVATIONS LLC for work described as: HELPDESK AND OPERATIONS SUPPORT Key points: 1. Contract awarded to Cyber Technology Innovations LLC for $3.21 million. 2. The contract is for Helpdesk and Operations Support services. 3. Competition was conducted under Simplified Acquisition Procedures (SAP). 4. The contract duration is approximately 13 months. 5. The NAICS code 513210 indicates Software Publishers, which may be a mismatch for services.

Value Assessment

Rating: fair

The contract value of $3.21 million over 13 months appears reasonable for IT support services. However, without specific labor hour rates or detailed scope, a precise benchmark is difficult. The award amount is below the typical threshold for extensive price analysis.

Cost Per Unit: N/A

Competition Analysis

Competition Level: limited

The contract was competed under SAP, suggesting a limited competition environment. While SAP aims for efficiency, it may not always yield the most competitive pricing compared to full and open competition. The specific reason for limited competition is not detailed.

Taxpayer Impact: Taxpayer funds are being used for IT support services. The use of SAP may limit price discovery, potentially impacting the overall value for money.

Public Impact

Ensures continued IT support for the National Gallery of Art's operations. Supports the functioning of software and systems critical to the gallery. Potential for improved user experience and system reliability for gallery staff.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

NAICS code mismatch (513210 - Software Publishers for services).
Limited competition under SAP.
Contract duration is relatively short, potentially leading to frequent re-competes.

Positive Signals

Awarded to a specific company for essential services.
Contract is for a defined period with a clear end date.

Sector Analysis

The IT services sector is highly competitive. Spending benchmarks for helpdesk and operations support vary widely based on the size and complexity of the organization. The National Gallery of Art's spending appears moderate for a cultural institution of its nature.

Small Business Impact

The contract was awarded to CYBER TECHNOLOGY INNOVATIONS LLC. Information regarding this company's size status (small or large business) is not provided, nor is there an indication of subcontracting opportunities for small businesses.

Oversight & Accountability

The contract was competed under SAP, which has its own set of procurement regulations. Further oversight would involve reviewing the justification for SAP and the evaluation process to ensure fairness and value.

Related Government Programs

Software Publishers
National Gallery of Art Contracting
National Gallery of Art Programs

Risk Flags

Potential NAICS code misclassification.
Limited competition due to SAP.
Lack of transparency on small business participation.
Absence of detailed pricing breakdown for per-unit costs.

Frequently Asked Questions

What is this federal contract paying for?

National Gallery of Art awarded $3.2 million to CYBER TECHNOLOGY INNOVATIONS LLC. HELPDESK AND OPERATIONS SUPPORT

Who is the contractor on this award?

The obligated recipient is CYBER TECHNOLOGY INNOVATIONS LLC.

Which agency awarded this contract?

Awarding agency: National Gallery of Art (National Gallery of Art).

What is the total obligated amount?

The obligated amount is $3.2 million.

What is the period of performance?

Start: 2025-01-30. End: 2026-02-25.

Is the NAICS code 513210 (Software Publishers) appropriate for a contract primarily for Helpdesk and Operations Support services?

The NAICS code 513210 is typically associated with businesses that publish, develop, and/or distribute software. Helpdesk and operations support services generally fall under different NAICS codes, such as 541512 (Computer Systems Design Services) or 541519 (Other Computer Related Services). Using an inappropriate NAICS code can obscure the true nature of the spending and may indicate a misunderstanding of the procurement requirements or an attempt to fit the procurement into a specific category.

What is the potential impact of using Simplified Acquisition Procedures (SAP) on the overall cost-effectiveness of this contract?

Simplified Acquisition Procedures (SAP) are designed for smaller purchases to increase efficiency and reduce administrative burden. While beneficial for speed, SAP often involves less robust competition and market research compared to larger procurements. This can potentially lead to higher prices or less favorable terms for the government, as the pool of potential bidders may be smaller and the negotiation leverage reduced.

How does the contract's duration and value compare to industry standards for similar IT support services?

The contract duration of approximately 13 months and a value of $3.21 million are within a reasonable range for IT helpdesk and operations support for an organization like the National Gallery of Art. However, without detailed service level agreements, labor categories, and specific deliverables, a precise comparison to industry benchmarks is challenging. The value per month is roughly $247,000, which needs to be assessed against the scope of services provided.

Industry Classification

NAICS: Information › Software Publishers › Software Publishers

Product/Service Code: IT AND TELECOM - END USER

Competition & Pricing

Extent Competed: COMPETED UNDER SAP

Solicitation Procedures: SIMPLIFIED ACQUISITION

Offers Received: 5

Pricing Type: LABOR HOURS (Z)

Evaluated Preference: NONE

Contractor Details

Address: 6400 ARLINGTON BLVD STE 730, FALLS CHURCH, VA, 22042

Business Categories: Category Business, Limited Liability Corporation, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Sole Proprietorship, Special Designations, Indian (Subcontinent) American Owned Business, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $3,210,969

Exercised Options: $3,210,969

Current Obligation: $3,210,969

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Timeline