Treasury's IRS Awards $86K BPA Call for Over-the-Phone Interpreter Services to Ad Astra, Inc
Contract Overview
Contract Amount: $86,471 ($86.5K)
Contractor: AD Astra, Inc.
Awarding Agency: Department of the Treasury
Start Date: 2025-07-01
End Date: 2025-07-01
Competition Type: FULL AND OPEN COMPETITION
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: OVER-THE PHONE INTERPRETER (OPI) SERVICES FOR SPANISH (CLIN 0001) AND OTHER LANGUAGES (CLIN 00002) OPI SERVICES.
Place of Performance
Location: ATLANTA, FULTON County, GEORGIA, 30308
State: Georgia Government Spending
Plain-Language Summary
Department of the Treasury obligated $86,471.3 to AD ASTRA, INC. for work described as: OVER-THE PHONE INTERPRETER (OPI) SERVICES FOR SPANISH (CLIN 0001) AND OTHER LANGUAGES (CLIN 00002) OPI SERVICES. Key points: 1. The contract is for essential Over-the-Phone Interpreter (OPI) services, covering Spanish and other languages. 2. Ad Astra, Inc. secured the contract through a full and open competition. 3. The award value is $86,471.3 for a one-year period. 4. The service is crucial for IRS operations to ensure effective communication with diverse taxpayers.
Value Assessment
Rating: good
The contract value of $86,471.3 appears reasonable for specialized interpretation services for a one-year period. Benchmarking against similar government contracts for OPI services would provide a more definitive assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating a robust price discovery process. The BPA Call mechanism suggests a pre-competed framework agreement was leveraged.
Taxpayer Impact: Taxpayer funds are being used efficiently by securing interpretation services through a competitive process, ensuring access for a diverse population.
Public Impact
Ensures IRS can communicate effectively with Spanish-speaking and other non-English speaking taxpayers. Supports IRS's mission of fair and equitable tax administration for all individuals. Facilitates access to tax information and services for individuals with limited English proficiency. Promotes inclusivity and accessibility in government services.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for increased demand beyond initial award value.
- Reliance on a single vendor for critical communication services.
Positive Signals
- Awarded through full and open competition.
- Supports taxpayer accessibility and inclusivity.
- Firm fixed price contract provides cost certainty.
Sector Analysis
The Translation and Interpretation Services sector (NAICS 541930) is vital for government agencies needing to communicate with diverse populations. Spending in this sector is driven by regulatory requirements and the need for accessible public services.
Small Business Impact
The data indicates this contract was not awarded to a small business. Further analysis would be needed to determine if small business set-aside goals were considered or met through other contract vehicles.
Oversight & Accountability
The award was made under a BPA Call, suggesting that the underlying BPA likely underwent a competitive process. Oversight will be needed to ensure Ad Astra, Inc. meets performance requirements and service level agreements.
Related Government Programs
- Translation and Interpretation Services
- Department of the Treasury Contracting
- Internal Revenue Service Programs
Risk Flags
- Potential for cost overruns if call volume exceeds estimates.
- Dependence on a single vendor for critical communication.
- Ensuring consistent quality and accuracy across all languages.
- Data privacy and security of taxpayer information during calls.
Tags
translation-and-interpretation-services, department-of-the-treasury, ga, bpa-call, under-100k
Frequently Asked Questions
What is this federal contract paying for?
Department of the Treasury awarded $86,471.3 to AD ASTRA, INC.. OVER-THE PHONE INTERPRETER (OPI) SERVICES FOR SPANISH (CLIN 0001) AND OTHER LANGUAGES (CLIN 00002) OPI SERVICES.
Who is the contractor on this award?
The obligated recipient is AD ASTRA, INC..
Which agency awarded this contract?
Awarding agency: Department of the Treasury (Internal Revenue Service).
What is the total obligated amount?
The obligated amount is $86,471.3.
What is the period of performance?
Start: 2025-07-01. End: 2025-07-01.
What is the estimated volume of calls anticipated for these OPI services, and how does the current award value align with that projection?
The provided data does not specify the estimated call volume. The award value of $86,471.3 is a ceiling for the BPA Call. A detailed analysis of historical OPI usage by the IRS and projected needs would be necessary to determine if this value is appropriate and to ensure efficient use of funds.
What are the key performance indicators (KPIs) for Ad Astra, Inc.'s OPI services, and how will their performance be monitored to mitigate risks?
Specific KPIs are not detailed in the provided data. However, typical monitoring would include metrics such as call answer time, interpreter accuracy, customer satisfaction, and adherence to privacy regulations. The IRS contracting officer will be responsible for monitoring Ad Astra's performance against the contract's terms and conditions.
How does the IRS ensure the quality and accuracy of interpretation services provided by Ad Astra, Inc. to avoid miscommunication with taxpayers?
The IRS likely relies on established quality assurance processes, which may include call monitoring, feedback mechanisms from IRS staff and potentially taxpayers, and adherence to industry standards for interpretation. The contract terms should specify requirements for interpreter qualifications and performance standards to ensure accuracy.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Other Professional, Scientific, and Technical Services › Translation and Interpretation Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: AD Astra Inc.
Address: 8701 GEORGIA AVE STE 808, SILVER SPRING, MD, 20910
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $86,471
Exercised Options: $86,471
Current Obligation: $86,471
Actual Outlays: $30,742
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 2032H825A00035
IDV Type: BPA
Timeline
Start Date: 2025-07-01
Current End Date: 2025-07-01
Potential End Date: 2026-07-01 10:11:46
Last Modified: 2026-04-02
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