Treasury's $2.5M Americorps Hotline Contract Awarded to Filius Corporation for Customer Service

Contract Overview

Contract Amount: $2,522,484 ($2.5M)

Contractor: Filius Corporation

Awarding Agency: Department of the Treasury

Start Date: 2025-02-14

End Date: 2026-02-13

Contract Duration: 364 days

Daily Burn Rate: $6.9K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 2

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: AMERICORPS HOTLINE - CONSOLIDATED CUSTOMER SERVICE

Place of Performance

Location: SAN JOSE, SANTA CLARA County, CALIFORNIA, 95112

State: California Government Spending

Plain-Language Summary

Department of the Treasury obligated $2.5 million to FILIUS CORPORATION for work described as: AMERICORPS HOTLINE - CONSOLIDATED CUSTOMER SERVICE Key points: 1. Contract value appears reasonable for a one-year customer service engagement. 2. Full and open competition suggests a competitive bidding process. 3. Potential risk indicators include the relatively short contract duration and the specific nature of the service. 4. Performance context is limited without historical data on this specific hotline. 5. This contract falls within the IT services sector, specifically custom computer programming. 6. The contract is a delivery order under a larger indefinite-delivery/indefinite-quantity (IDIQ) vehicle, indicating potential for future task orders.

Value Assessment

Rating: good

The contract value of approximately $2.5 million for a one-year period for consolidated customer service operations seems within a reasonable range for this type of service. Benchmarking against similar government contracts for call center and customer support services would provide a more precise value-for-money assessment. Without specific details on the scope of services (e.g., number of calls handled, complexity of inquiries), a direct per-unit cost comparison is difficult, but the overall price appears competitive given the full and open competition.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, indicating that all responsible sources were permitted to submit bids. The presence of two bidders suggests a moderate level of competition for this specific delivery order. While two bidders is better than a sole-source award, a higher number of bidders typically leads to more robust price discovery and potentially lower prices for the government.

Taxpayer Impact: The full and open competition, despite having only two bidders, provides some assurance that taxpayer funds are being used efficiently by allowing multiple companies to vie for the contract, potentially driving down costs.

Public Impact

The primary beneficiaries are Americorps participants and the public seeking information and support related to Americorps programs. The contract will deliver consolidated customer service, including handling inquiries, providing information, and potentially resolving issues for Americorps stakeholders. The geographic impact is national, as the hotline serves Americorps programs across the United States. Workforce implications include the creation of customer service positions, likely within Filius Corporation, potentially in California where the contract is registered.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Limited competition with only two bidders could potentially lead to higher costs than a more robustly competed contract.
The specific nature of customer service for a government program requires specialized skills and adherence to strict protocols, which could be a challenge if not managed effectively.
Dependence on a single delivery order for a critical function like customer service may pose a risk if performance issues arise.

Positive Signals

Awarded under full and open competition, suggesting a fair and transparent process.
Filius Corporation's selection implies they met the technical and cost requirements outlined in the solicitation.
The contract is a delivery order, which often indicates it's part of a pre-established, vetted contracting vehicle, potentially reducing administrative burden and risk.

Sector Analysis

This contract falls within the Information Technology (IT) and Business Support Services sector, specifically focusing on customer relationship management and IT-enabled services. The market for government customer service contracts is substantial, with agencies increasingly outsourcing these functions to specialized providers. Comparable spending benchmarks would involve analyzing other federal contracts for call center operations, help desk support, and constituent services across various agencies. The IT services sub-sector, particularly custom computer programming (NAICS 541511), is a significant area of federal IT spending.

Small Business Impact

This contract does not appear to have a small business set-aside, as indicated by 'sb: false'. There is no explicit mention of subcontracting requirements for small businesses within the provided data. Therefore, the direct impact on the small business ecosystem from this specific contract is likely minimal, unless Filius Corporation voluntarily engages small businesses as subcontractors.

Oversight & Accountability

Oversight for this contract would primarily reside with the Bureau of the Fiscal Service within the Department of the Treasury, as the servicing agency. Accountability measures are typically embedded within the contract's terms and conditions, including performance standards, reporting requirements, and potential penalties for non-compliance. Transparency is facilitated through public contract databases like FPDS. The Inspector General for the Department of the Treasury would have jurisdiction to investigate any potential fraud, waste, or abuse related to this contract.

Related Government Programs

Americorps Program Support
Federal Customer Service Contracts
IT Professional Services
Call Center Operations
Bureau of the Fiscal Service Contracts

Risk Flags

Short contract duration may limit long-term optimization and require frequent re-procurement.
Limited competition (2 bidders) could impact price discovery and potentially lead to higher costs.
Performance history of Filius Corporation for similar services is not detailed, posing a potential execution risk.

Frequently Asked Questions

What is this federal contract paying for?

Department of the Treasury awarded $2.5 million to FILIUS CORPORATION. AMERICORPS HOTLINE - CONSOLIDATED CUSTOMER SERVICE

Who is the contractor on this award?

The obligated recipient is FILIUS CORPORATION.

Which agency awarded this contract?

Awarding agency: Department of the Treasury (Bureau of the Fiscal Service).

What is the total obligated amount?

The obligated amount is $2.5 million.

What is the period of performance?

Start: 2025-02-14. End: 2026-02-13.

What is the track record of Filius Corporation in performing similar government contracts, particularly in customer service or IT support?

Information regarding Filius Corporation's specific track record in performing similar government contracts is not detailed in the provided data. A comprehensive assessment would require reviewing their past performance evaluations (e.g., Contractor Performance Assessment Reporting System - CPARS) and examining their contract history for awards related to customer service, call centers, or IT support for federal agencies. Understanding their experience with government regulations, security protocols, and service level agreements is crucial for evaluating their capability to successfully execute this Americorps hotline contract. Without this historical performance data, the assessment relies heavily on the competitive nature of the award and the stated technical qualifications.

How does the awarded price of $2.52 million compare to market rates for similar consolidated customer service operations?

The awarded price of approximately $2.52 million for a one-year contract for consolidated customer service operations needs to be benchmarked against market rates for similar services. This comparison would involve analyzing the scope of work, expected call volumes, complexity of inquiries, and required service levels. Government contracts often include specific performance metrics and reporting requirements that can influence pricing. Without detailed scope of work and performance metrics, a precise market comparison is challenging. However, considering the full and open competition, the price is likely competitive within the federal procurement landscape for such services. Further analysis would require data on average cost per call, cost per agent hour, or cost per inquiry handled for comparable private sector or government contracts.

What are the key performance indicators (KPIs) for this contract, and how will Filius Corporation's performance be measured?

The provided data does not specify the key performance indicators (KPIs) for this Americorps hotline contract. Typically, such contracts would include KPIs related to call answer rates, average handling time, customer satisfaction scores, first-call resolution rates, and adherence to schedule. Performance measurement would likely involve regular reporting by Filius Corporation, potentially reviewed by the Bureau of the Fiscal Service contracting officer's representative (COR). The contract terms and conditions would outline the specific metrics, targets, and consequences for failing to meet performance standards. A thorough review of the contract document itself would be necessary to identify these critical performance measures.

What is the potential risk associated with the relatively short contract duration of 364 days?

The relatively short contract duration of 364 days presents several potential risks. Firstly, it may limit the time for Filius Corporation to fully optimize operations and achieve maximum efficiency, potentially impacting service quality or cost-effectiveness over a longer period. Secondly, it necessitates a recurring procurement process in the near future, which consumes government resources and introduces uncertainty regarding contract continuity and potential vendor changes. This short duration might also make it challenging to attract and retain highly skilled personnel, as employees may perceive the positions as less stable. While it allows for flexibility and reassessment of needs, it could also lead to higher transition costs and potential disruptions if a new vendor is selected.

How does this contract fit into the broader IT services spending landscape for the Department of the Treasury?

This contract, classified under NAICS code 541511 (Custom Computer Programming Services), represents a component of the Department of the Treasury's broader IT services spending. While the dollar amount of $2.52 million is relatively modest in the context of overall federal IT budgets, it signifies the agency's reliance on external vendors for specialized functions like customer service support. The Treasury, like other large federal departments, procures a wide array of IT services, including software development, system maintenance, cybersecurity, cloud computing, and IT consulting. This specific contract highlights the trend of outsourcing non-core but essential functions to specialized firms to leverage expertise and potentially achieve cost efficiencies, contributing to the overall IT services expenditure profile of the department.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 20346425Q00001

Offers Received: 2

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 310 S 3RD ST, SAN JOSE, CA, 95112

Business Categories: Asian Pacific American Owned Business, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business

Financial Breakdown

Contract Ceiling: $2,522,484

Exercised Options: $2,522,484

Current Obligation: $2,522,484

Actual Outlays: $2,404,914

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: GS35F106DA

IDV Type: FSS

Timeline