Treasury's $548K Verint WFO Support Contract Awarded to Alliance Technology Group
Contract Overview
Contract Amount: $547,947 ($547.9K)
Contractor: Alliance Technology Group, LLC
Awarding Agency: Department of the Treasury
Start Date: 2024-07-30
End Date: 2026-07-29
Contract Duration: 729 days
Daily Burn Rate: $752/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 6
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: VERINT WFO SUPPORT
Place of Performance
Location: ALPHARETTA, FULTON County, GEORGIA, 30005
State: Georgia Government Spending
Plain-Language Summary
Department of the Treasury obligated $547,947.48 to ALLIANCE TECHNOLOGY GROUP, LLC for work described as: VERINT WFO SUPPORT Key points: 1. Contract awarded for Verint Workforce Optimization (WFO) support. 2. Alliance Technology Group, LLC is the awardee. 3. The contract has a duration of 729 days. 4. The total award amount is $547,947.48. 5. The NAICS code is 541519 (Other Computer Related Services).
Value Assessment
Rating: fair
The contract value of $547,947.48 for 729 days appears reasonable for specialized WFO support services. Benchmarking against similar IT support contracts would provide a clearer picture of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The contract was awarded under 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES'. This suggests a limited competition, potentially impacting price discovery and overall value for money.
Taxpayer Impact: Taxpayer funds are being used for specialized WFO support. The limited competition raises questions about whether the best possible price was achieved.
Public Impact
Ensures continued operation of critical workforce optimization tools. Supports the Bureau of the Fiscal Service's operational efficiency. Potential for improved employee performance and resource allocation. Impacts IT service providers in the WFO software and support sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition may lead to higher costs.
- Lack of transparency in the exclusion of sources.
Positive Signals
- Supports essential government functions.
- Contract awarded to a specific company for specialized services.
Sector Analysis
This contract falls under IT services, specifically related to workforce optimization software and support. Spending in this sector is generally high as agencies modernize operations. Benchmarks for similar IT support contracts vary widely based on scope and duration.
Small Business Impact
The awardee, Alliance Technology Group, LLC, is not indicated as a small business. Further analysis would be needed to determine if small business participation was considered or achieved.
Oversight & Accountability
The contract was awarded by the Bureau of the Fiscal Service within the Department of the Treasury. Oversight would typically involve contract performance monitoring and adherence to terms.
Related Government Programs
- Other Computer Related Services
- Department of the Treasury Contracting
- Bureau of the Fiscal Service Programs
Risk Flags
- Limited competition raises cost concerns.
- Lack of detailed justification for source exclusion.
- Potential for vendor lock-in with specialized software support.
- No clear indication of small business participation.
Tags
other-computer-related-services, department-of-the-treasury, ga, delivery-order, 100k-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of the Treasury awarded $547,947.48 to ALLIANCE TECHNOLOGY GROUP, LLC. VERINT WFO SUPPORT
Who is the contractor on this award?
The obligated recipient is ALLIANCE TECHNOLOGY GROUP, LLC.
Which agency awarded this contract?
Awarding agency: Department of the Treasury (Bureau of the Fiscal Service).
What is the total obligated amount?
The obligated amount is $547,947.48.
What is the period of performance?
Start: 2024-07-30. End: 2026-07-29.
What specific WFO functionalities does Verint provide, and how critical are they to the Bureau of the Fiscal Service's mission?
Verint's WFO solutions typically encompass call recording, quality monitoring, performance management, and workforce scheduling. For the Bureau of the Fiscal Service, these tools are likely critical for ensuring efficient operations, managing customer service interactions, and maintaining compliance within their financial service delivery.
What were the specific reasons for excluding other sources, and how did this impact the final contract price?
The justification for excluding other sources is not provided in the data. Typically, such exclusions are based on factors like proprietary technology, existing infrastructure compatibility, or unique specialized expertise. Without this information, it's difficult to assess the precise impact on price discovery, though limited competition generally suggests a higher potential cost.
How does the performance of Alliance Technology Group, LLC on this contract align with industry benchmarks for IT support services?
Assessing alignment with industry benchmarks requires detailed performance metrics, which are not available in this data. However, the firm fixed price contract structure incentivizes the contractor to deliver services efficiently. Future performance reviews and comparisons to similar contracts will be key to evaluating effectiveness.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 2033H624Q00039
Offers Received: 6
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 7010 HI TECH DRIVE, HANOVER, MD, 21076
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Economically Disadvantaged Women Owned Small Business, Limited Liability Corporation, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $547,947
Exercised Options: $547,947
Current Obligation: $547,947
Actual Outlays: $547,947
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: NNG15SD62B
IDV Type: GWAC
Timeline
Start Date: 2024-07-30
Current End Date: 2026-07-29
Potential End Date: 2026-07-29 00:00:00
Last Modified: 2026-04-08
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